Subject: Chat audits - Jayway+Doha+Txt+Colocation - 27/12/2020.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Mon, 28 Dec 2020 16:03:37 -0700 (MST)

Hi Team, 

PFA for the audit report on dated 27/12/2020. 

Chat Errors for Colocation 
Chat ID: QLUYRQKRG7 - Chat was taken by Nushat. 
Chat ID: QLAZOJANUQ - Chat was taken by Kaeiara. 
Chat ID: QL3Z4Y43OJ - Chat was taken by Harsh. 
Chat ID: QMK0142SDP - Chat was taken by Harsh. 
Chat ID: QM00EANARU - Chat was taken by Harsh. 

Total Chat availability for Colocation dated 27-Dec-2020 : 22h 46min 
Series 	1am-2am 	4am-5am 	5am-6am 	8am-9am 	9am-10am 	10am-11am 	11am-12pm 	12pm-1pm 	1pm-2pm 	2pm-3pm 	3pm-4pm 	10pm-11pm 
Availability 	59min 43s 	59min 46s 	59min 55s 	57min 21s 	38min 34s 	48min 42s 	50min 53s 	59min 26s 	59min 20s 	57min 52s 	34min 23s 	59min 59s 
Agent on shift 	Abhishek + Nushat 	Abhishek + Nushat 	Abhishek + Nushat 	Kae 	Kae 	Kae 	Kae 	Kae 	Kae + Harsh 	Kae + Harsh 	Kae + Harsh 	Vimal + Nushat 

Total Chat availability for JayWay dated 27-Dec-2020 : 22h 50min 
Series 	2am-3am 	3am-4am 	8am-9am 	9am-10am 	10am-11am 	11am-12pm 	12pm-1pm 	2pm-3pm 	3pm-4pm 
Availability 	59min 54s 	59min 56s 	57min 23s 	38min 34s 	48min 38s 	50min 54s 	59min 6s 	59min 43s 	36min 23s 
Agent on shift 	Abhishek + Nushat 	Abhishek + Nushat 	Kae 	Kae 	Kae 	Kae 	Kae 	Kae + Harsh 	Kae + Harsh 

Thanks & Regards 
Vimal Tewari