Subject: Chat audits - Jayway+Doha+Txt+Colocation - 25/12/2020 & 26/12/2020.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Sun, 27 Dec 2020 18:28:21 -0700 (MST)

Hi Team, 

PFA for the audit report on dated 25/12/2020 & 26/12/2020. 

Chat Errors for Doha 
Chat ID: QLVWU01K4J 
Chat ID: QLWXVS8L8F 

Chat Errors for Colocation 
Chat ID: QLYYA9EYBA 

Total Chat availability for Colocation dated 25-Dec-2020 : 23h 44min 
Series 	1am-2am 	5am-6am 	7am-8am 	9am-10am 	10am-11am 	12pm-1pm 	1pm-2pm 	2pm-3pm 	3pm-4pm 	4pm-5pm 	7pm-8pm 	8pm-9pm 	10pm-11pm 
Availability 	59min 59s 	59min 45s 	57min 36s 	57min 50s 	56min 27s 	55min 28s 	59min 44s 	58min 54s 	59min 23s 	59min 44s 	59min 44s 	59min 22s 	59min 57s 
Agent on shift 	Vimal + Nushat 	Vimal + Nushat 	Kae 	Kae 	Kae 	Kae 	Kae + Harsh 	Kae + Harsh 	Kae + Harsh 	Harsh 	Harsh 	Harsh 	Vimal + Nushat 

Total Chat availability for JayWay dated 25-Dec-2020 : 23h 07min 
Series 	7am-8am 	9am-10am 	10am-11am 	12pm-1pm 	2pm-3pm 	3pm-4pm 
Availability 	59min 35s 	57min 57s 	54min 6s 	56min 25s 	59min 	59min 30s 
Agent on shift 	Kae 	Kae 	Kae 	Kae 	Kae + Harsh 	Kae + Harsh 

============================================================================================= 

Total Chat availability for Colocation dated 26-Dec-2020 : 23h 21min 
Series 	1am-2am 	3am-4am 	5am-6am 	6am-7am 	7am-8am 	8am-9am 	9am-10am 	10am-11am 	11am-12pm 	12pm-1pm 	2pm-3pm 	3pm-4pm 	4pm-5pm 	10pm-11pm 
Availability 	59min 47s 	59min 51s 	59min 56s 	59min 50s 	59min 21s 	50min 55s 	58min 1s 	47min 33s 	48min 36s 	50min 37s 	59min 17s 	59min 32s 	59min 46s 	53min 56s 
Agent on shift 	Vimal + Nushat 	Vimal + Nushat 	Vimal + Nushat 	Vimal + Nushat 	Kae 	Kae 	Kae 	Kae 	Kae 	Kae 	Kae + Harsh 	Kae + Harsh 	Harsh 	Abhishek + Nushat 

Total Chat availability for JayWay dated 26-Dec-2020 : 23h 13min 
Series 	8am-9am 	9am-10am 	10am-11am 	11am-12pm 	12pm-1pm 	10pm-11pm 
Availability 	50min 55s 	57min 51s 	48min 34s 	50min 44s 	50min 47s 	54min 21s 
Agent on shift 	Kae 	Kae 	Kae 	Kae 	Kae 	Abhishek + Nushat 

Thanks & Regards 
Vimal Tewari