Subject: Chat audits - Jayway+Doha+Txt+Colocation - 24/12/2020.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Fri, 25 Dec 2020 14:18:06 -0700 (MST)

Hi Team, 

PFA for the audit report on dated 24/12/2020. 

Chat Errors for Doha 
Chat ID: QL8U339F8L 
Chat ID: QLAU959CA9 

Chat Errors for Colocation 
Chat ID: QL9TWSK7G2 

Total Chat availability for Colocation dated 24-Dec-2020 : 23h 21min 
Series 	12am-1am 	7am-8am 	8am-9am 	10am-11am 	12pm-1pm 	2pm-3pm 	3pm-4pm 	4pm-5pm 	10pm-11pm 	11pm-12am 
Availability 	59min 41s 	55min 49s 	57min 10s 	50min 26s 	57min 34s 	51min 3s 	53min 55s 	59min 21s 	56min 8s 	59min 43s 
Agent on shift 	Vimal + Harsh 	Kae 	Kae 	Kae 	Kae 	Kae + Abhishek 	Kae + Abhishek 	Abhishek 	Vimal + Nushat 	Vimal + Nushat 

Total Chat availability for JayWay dated 24-Dec-2020 : 23h 38min 
Series 	12am-1am 	7am-8am 	8am-9am 	10am-11am 	12pm-1pm 	10pm-11pm 
Availability 	59min 24s 	58min 3s 	57min 10s 	50min 24s 	57min 40s 	55min 55s 
Agent on shift 	Vimal + Harsh 	Kae 	Kae 	Kae 	Kae 	Vimal + Nushat 

Thanks & Regards 
Vimal Tewari