Subject: Chat audits - Jayway+Doha+Txt+Colocation - 23/12/2020.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Thu, 24 Dec 2020 16:29:45 -0700 (MST)

Hi Team, 

PFA for the audit report on dated 23/12/2020. 

Chat Errors for Colocation 
Chat ID: QLSSEROJW0 
Chat ID: QL4SSVE1PP 

Total Chat availability for Colocation dated 23-Dec-2020 : 23h 10min 
Series 	1am-2am 	2am-3am 	5am-6am 	7am-8am 	8am-9am 	9am-10am 	10am-11am 	11am-12pm 	1pm-2pm 	3pm-4pm 	10pm-11pm 	11pm-12am 
Availability 	59min 53s 	59min 54s 	59min 48s 	58min 36s 	44min 22s 	52min 12s 	57min 23s 	58min 22s 	59min 13s 	41min 30s 	59min 55s 	59min 14s 
Agent on shift 	Vimal + Nushat 	Vimal + Nushat 	Vimal + Nushat 	Kae 	Kae 	Kae 	Kae 	Kae 	Kae + Abhishek 	Kae + Abhishek 	Vimal + Harsh 	Vimal + Harsh 

Total Chat availability for JayWay dated 23-Dec-2020 : 23h 16min 
Series 	8am-9am 	9am-10am 	10am-11am 	11am-12pm 	3pm-4pm 	9pm-10pm 
Availability 	44min 21s 	52min 16s 	57min 27s 	58min 16s 	45min 37s 	57min 28s 
Agent on shift 	Kae 	Kae 	Kae 	Kae 	Kae + Abhishek 	Abhishek 

Thanks & Regards