Subject: Chat audits - Jayway+Doha+Txt+Colocation - 22/12/2020.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Wed, 23 Dec 2020 13:40:29 -0700 (MST)

Hi Team, 

PFA for the audit report on dated 22/12/2020. 

Chat Errors for Doha 
Chat ID: QL3QXN6M7M 

Chat Errors for Colocation 
Chat ID: QLPPFY4N0W 

Total Chat availability for Colocation dated 22-Dec-2020 : 23h 44min 
Series 	1am-2am 	2am-3am 	5am-6am 	7am-8am 	1pm-2pm 	2pm-3pm 	3pm-4pm 	6pm-7pm 	10pm-11pm 	11pm-12am 
Availability 	59min 42s 	59min 54s 	59min 40s 	56min 55s 	53min 14s 	58min 52s 	59min 53s 	59min 38s 	56min 	59min 53s 
Agent on shift 	Vimal + Nushat 	Vimal + Nushat 	Vimal + Nushat 	Harsh 	Harsh + Abhishek 	Harsh + Abhishek 	Harsh + Abhishek 	Abhishek 	Vimal + Nushat 	Vimal + Nushat 

Total Chat availability for JayWay dated 22-Dec-2020 : 23h 47min 
Series 	1am-2am 	7am-8am 	1pm-2pm 	9pm-10pm 	10pm-11pm 
Availability 	59min 46s 	55min 36s 	54min 11s 	59min 56s 	57min 13s 
Agent on shift 	Vimal + Nushat 	Harsh 	Harsh + Abhishek 	Abhishek 	Vimal + Nushat 

Thanks & Regards