Subject: Re: Missed Chat - US Shift
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, Pradeep Verma <[email-masked]>, Deeksha <[email-masked]>
Date: Tue, 22 Dec 2020 08:30:11 -0700 (MST)

Hi Pritish, 

Unfortunately this customer was being really difficult, he would log off before the welcome message could be posted based on the agent name. This is not a regular occurrence. 

Best Regards, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Cc: "Pradeep Verma" <[email-masked]>, "arjun hurry" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Tuesday, 22 December, 2020 11:53:03 
Subject: Re: Missed Chat - US Shift 

Pravesh, 

Even if you join the chat and do not send any message the chat would be a missed chat. Can you please make sure that anybody joining the chat should give out a welcome message asap so that the chat does not show as a missed chat? 

Regards, 
Pritish 

From: "Pravesh Singh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Pradeep Verma" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, December 21, 2020 9:56:34 PM 
Subject: Re: Missed Chat - US Shift 

Hi Pritish, 

This customer had an open ticket and Pradeep was working on it. The customer was not satisfied with the re-solution given in the first chat and he was not willing to chat with Pradeep. The customer came online many time and as soon as either Pradeep or I picked up the chat, he left. In the last, I have asked to AJ chat with him. 

As you can see in the screenshot, Pradeep has joined the chat in time. So basically, we didn't missed it. 

Best Regards, 
Pravesh Singh 

From: "Pritish Nandi" <[email-masked]> 
To: "Pradeep Verma" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Arjun Hurry" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, 21 December, 2020 15:05:41 
Subject: Missed Chat - US Shift 

Hi All, 

Why we have a missed chat in US shift? 

Regards, 
Pritish Nandi