Subject: RE: Important tickets
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, Yuko Hughes <[email-masked]>, Ismail Lsm <[email-masked]>, AJ Hurry <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Tue, 22 Dec 2020 11:45:10 +0000

Dear team,

I need to remind you again how tickets are assigned,

Ali:

  *   Dectel
  *   Triada only urgent tickets
  *   Pebecom only urgent tickets
  *   US and EMEA escalations and critical cases

Matthew:

  *   AUS and NZ tickets
  *   APAC escalations and critical cases
  *
Chris:

  *   All and only German tickets

Innocent:

  *   All French tickets
  *   English EMEA Normal priority tickets from EPOS people, partners and re-sellers

Vamsy:

  *   EMEA and US, High and Normal priority tickets from EPOS people, partners and re-sellers

Morris and Temi:

  *   EMEA and US Normal priority tickets, customers, Non EPOS, re-sellers and partners ( Individuals)

Please reach me if you have any comments or suggestions!
Thank you!

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Sara Aknooni (SRAK)
Sent: Monday, September 28, 2020 11:18 PM
To: Innocent Bohui (INBO) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Yuko Hughes <[email-masked]>; Ismail Lsm <[email-masked]>; AJ Hurry <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Important tickets

Hi team,

Just a reminder for assigning tickets:

  *   North America sales rep., assign to Ali or Morris
  *   France sales rep., assign to Innocent
  *   Country partners and global account in APAC, Matthew
  *   Dectel and Pebecom, Ali
  *   Triada, Innocent
  *   All other sales rep. in EU, assign to Matthew, Ali, innocent

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
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