Subject: Re: Missed Chat - US Shift
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Pradeep Verma <[email-masked]>, Arjun Hurry <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 21 Dec 2020 09:26:34 -0700 (MST)

Hi Pritish, 

This customer had an open ticket and Pradeep was working on it. The customer was not satisfied with the re-solution given in the first chat and he was not willing to chat with Pradeep. The customer came online many time and as soon as either Pradeep or I picked up the chat, he left. In the last, I have asked to AJ chat with him. 

As you can see in the screenshot, Pradeep has joined the chat in time. So basically, we didn't missed it. 

Best Regards, 
Pravesh Singh 

From: "Pritish Nandi" <[email-masked]> 
To: "Pradeep Verma" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Arjun Hurry" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, 21 December, 2020 15:05:41 
Subject: Missed Chat - US Shift 

Hi All, 

Why we have a missed chat in US shift? 

Regards, 
Pritish Nandi