Subject: Re: Chat audits - Jayway+Doha+Txt+Colocation - 15/12/2020.
From: Ashish Dabral <[email-masked]>
To: Vimal Tewari <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, Harsh Sharma <[email-masked]>, Deeksha <[email-masked]>
Date: Thu, 17 Dec 2020 00:07:58 -0700 (MST)

HI Vimal, 

Thanks for the audits. 

Can you please send chat transcripts with highlights mistakes instead of conclusion? 

Regards, 
Ashish Dabral 

From: "Vimal Tewari" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Abhishek Dalal" <[email-masked]>, "Kaeiara Blythe Delfino" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "nushat hashmi" <[email-masked]>, "Harsh Sharma" <[email-masked]> 
Cc: "Deeksha" <[email-masked]> 
Sent: Thursday, December 17, 2020 6:18:16 AM 
Subject: Chat audits - Jayway+Doha+Txt+Colocation - 15/12/2020. 

Hi Team, 

PFA for the audit report, dated 15/12/2020. 

Chat Errors for Colocation - 15/12/2020 

Chat ID: QLED16SAQE - Visitor was looking for Free guest post, however agent shared wrong info, instead of probing for more info and unfortunately, visitor left the chat (Lack of probing)- Chat was taken by Nushat. 

Chat ID: QLJDR88JYM - Visitor was looking for Hacker n Tracking services, however agent shared wrong info and visitor left the chat (Attention to details)- Chat was taken by Nushat. 

Total Chat availability for Colocation dated 15 -Dec-202 0 : 23h 59min 
Series 	1am-2am 	2am-3am 	3am-4am 	7am-8am 	1pm-2pm 	3pm-4pm 	10pm-11pm 
Availability 	59min 51s 	59min 52s 	59min 54s 	59min 47s 	59min 55s 	59min 46s 	59min 53s 
Agent on shift 	Vimal + Harsh 	Vimal + Harsh 	Vimal + Harsh 	Kae 	Kae + Abhishek 	Kae + Abhishek 	Vimal 

Total Chat availability for JayWay dated 15-Dec-2020 : 24h 

Thanks & Regards