Subject: RMA
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Sebastien Manin (SEMN)" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>
Date: Tue, 2 Jun 2020 10:17:25 +0000

Hi all,

Please remember to check all the basic settings, setup, complete all troubleshooting steps and then flag the ticket for RMA,
I have gone through many tickets today were proper troubleshooting is not done. In some tickets you may find customers
saying that they have done troubleshooting but still it is our job to confirm what are the troubleshooting steps they have
done and what are the steps pending, please don't immediately agree to replace the products.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S* Industriparken 27 * DK-2750 Ballerup * Denmark

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