Subject: RE: Zendesk Talk issues
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 18 May 2020 06:22:37 +0000

Hi AJ and Nusan,

We received these comments from Zendesk support. Could you please check their suggestions today?

"I was able to login as Nusan and did not have any issues completing a call. Could you have them try this using an incognito browser to see if the issue is still present? The Twilio test appears ok so connection to that does not seem to be the problem. Have they performed a cache clear recently? As this can help start us on a clean slate, Options to clear cache and cookies<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fen-us%2Farticles%2F219161157-Options-to-clear-cache-and-cookies%3Fsource%3Dsearch&data=02%7C01%7Chnyr%40eposaudio.com%7C6663d864513240d9579d08d7faf2f678%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637253793744912069&sdata=vp8VGb7UKk9bp4e4hGnF4kDJaEKORg05AAPIPDzzDiY%3D&reserved=0>. Also if you have any ticket numbers for calls that did not work properly could you share them with me and I can look into the metrics of that call!"

From: Heta Nyrhinen (HNYR)
Sent: 15. maj 2020 13:45
To: [email-masked]; [email-masked]
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Zendesk Talk issues

Hi AJ and Nusan,

Your network details are needed for further investigation of the Zendesk Talk issue.

Could you please provide them by following these steps:
1) Open command prompt by typing cmd in the Windows search box.
2) Run the command: ipconfig
3) Copy the output and send it to me

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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