Subject: Zendesk Country field
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Sebastien Manin (SEMN)" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 7 May 2020 13:53:40 +0000

Hi Team,

Please make sure you fix the following in all your tickets:

  1.  Fill the country field in all your tickets, I found few tickets where Country was mentioned by the customers but Agent hasn't filled out the Country field.

  1.  Fix the subject lines, we are not allowed to have "Dots . " in the subject lines. Please change dots to commas.

Subject should have Product name, Environment, Issue/Problem/Questions or Product name, Issue/Problem/Questions

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S* Industriparken 27 * DK-2750 Ballerup * Denmark

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