Subject: SSBS Ticket Violation
From: Deeksha Dadu <[email-masked]>
To: Adithya Shrivastav LSM <[email-masked]>, "[email-masked]" <[email-masked]>, "Nusan Dubey (LSM)" <[email-masked]>, Arjun LSM AJ <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 30 Apr 2020 08:31:32 +0000

Hi guys,

We again had a case of SLA violation on SSBS. Ticket #68334

NOT ACCEPTABLE

Everyone has been explained multiple times to make sure that you check for ALL OPEN tickets in our queue. We have an SLA of replying to tickets with in 20 minutes including all reopened tickets.

All tickets in our queue need to be resolved with proper resolution and cannot be open at any time.

I really don’t want to see another instance of this happening please.

Regards,
Deeksha