Subject: Colocation Offline and Abandoned Chats
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, Adithya Shrivastav LSM <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Arjun LSM AJ <[email-masked]>, Saurabh Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Wed, 29 Apr 2020 08:06:21 +0000

Hi guys,

Upon checking the reports, we notice that not only lot of Colocation chats are abandoned but lot of times it stays offline. Out of 24 hours, on an average it is online only for 22 hours. This is not at all acceptable.

You all need to  check your online status on colocation every 15 minutes and make sure that you are not offline. We cannot have a single missed or abandoned chat on colocation.

The flow on most of the processes has drastically gone down, there is no reason or explanation for this carelessness. These are critical times for businesses and we have to be extra careful to make sure that this does not happen again.

Regards,
Deeksha