Subject: Training 09- April
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>,Andrés Figueroa (AFIG) <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <
Date: Wed, 8 Apr 2020 18:12:22 +0000

Booked for training

Trainers
Please ask questions from the day before.
Please raise real cases and ask agents to propose troubleshooting instruction.

Agents
Please remember to ask questions and take notes.
Please try to review the provided training modules to memorize them gradually.

RESPONSIBLE
AREAS TO COVER

TOPICS
Trainer
MODULE 3
Bluetooth technology
MB

Pairing behaviour
MB

BTD 800
MB

PRESENCE / MB Pro
MB

ADAPT 300/400/500/600
MB
MODULE 4
DECT Products
ChK

Cal Control
ChK

IMPACT SD, Office, Pro Style
ChK

IMPACT SDW
ChK

Troubleshooting steps and procedures
ChK
MODULE 13
Gaming Analog headsets
JV

Digital headsets
JV

Amplifiers
JV

Gaming Suite
JV

Updater and Surround dongle
JV

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/products/adapt-660-noise-cancelling-bluetooth-headset-1000200>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>  <https://twitter.com/Epos_audio>   <https://www.linkedin.com/company/eposaudio/>

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