Subject: Re: Feedback
From: Phaedrus Arif <[email-masked]>
To: Dimpy Chawla <[email-masked]>
Cc: Adithya Srivastava <[email-masked]>, nusan dubey <[email-masked]>, Deeksha Dadu <[email-masked]>, Arjun Hurry <[email-masked]>, deeksha <[email-masked]>, Akash Sharma <[email-masked]>, Farooque Khan <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 8 Apr 2020 21:38:46 +0530

@Dimpy Chawla <[email-masked]>  Ticket #88648  The customer
wasn't asking for return instructions, please address the concern
appropriately.

Thanks
Arif
Cheers to life :-)

On Wed, Apr 8, 2020 at 7:26 PM Phaedrus Arif <[email-masked]> wrote:

> Hi Davina
> I saw your chat with Alfredo where you shouldn't have used my alias and
> later made it up that Dave lost his internet connection. Not appreciated.
> I can imagine this customer has been such a pian and didn't understand
> your explanation, but if anything like this gets complicated, then please
> let the customer
> know someone will get back to them soon to resolve their concern.
> P.S. Please add Grammarly to your chrome browser, there is way too much of
> grammatical errors that make it hard to comprehend the situation.
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Wed, Apr 8, 2020 at 7:17 AM Dimpy Chawla <[email-masked]>
> wrote:
>
>> Hi Arif,
>>
>> Greetings for the day.
>>
>> Actually yes I agree, this is my mistake. I was not feeling well
>> yesterday in that hassle I made this mistake After Dr. Sam's mail regarding
>> this I apologise to him. If you will see I haven't mention this in UC but
>> mistakenly mailed Jessica.
>>
>> Sorry for that, I will be extra careful regarding this.
>>
>> Thanks & Regards,
>> Dimpy Chawla :)
>>
>> ------------------------------
>> *From: *"Phaedrus Arif" <[email-masked]>
>> *To: *"Adithya Srivastava" <[email-masked]>, "nusan
>> dubey" <[email-masked]>, "Deeksha Dadu" <[email-masked]>
>> *Cc: *"Arjun Hurry" <[email-masked]>, "deeksha" <
>> [email-masked]>, "Dimpy Chawla" <[email-masked]>,
>> "Akash Sharma" <[email-masked]>, "Farooque Khan" <
>> [email-masked]>, "Pritish Nandi" <[email-masked]>
>> *Sent: *Tuesday, 7 April, 2020 20:06:57
>> *Subject: *Re: Feedback
>>
>> @Adithya Srivastava <[email-masked]>  Ticket #88846
>> Why are we not offering the STS price and simply cancelling the auto-ship,
>> please ensure to add the STS price template when you reply after cancelling
>> the auto-ship.
>> @Dimpy Chawla <[email-masked]> EH-202004070007-366611 Why are
>> we emailing Jessica on international orders, please be careful and also
>> avoid using Jess to address Jessica
>> Dr. Sam emailed us regarding this, so please refrain from such things.
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Mon, Apr 6, 2020 at 9:39 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Farooque Khan <[email-masked]> I saw your chat with a
>>> customer Matt Laug....what's going on with you mate...who trained you????
>>> You shared our internal website link with the customer to place the
>>> order...
>>> Here's what you mentioned:
>>> Frank
>>> 2:59 AM
>>> You can click on the link below to place the order:
>>> https://www.hflorder.com/phone.php
>>> This is a total red flag.... @Deeksha Dadu <[email-masked]> @Pritish
>>> Nandi <[email-masked]> Please check what's going on with
>>> him...this is not cool...
>>>
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Mon, Apr 6, 2020 at 9:03 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Farooque Khan <[email-masked]>  EH-202004030010-155395
>>>> What were you thinking dude....you did not cancel the auto-ship and no
>>>> email to the customer with the return instructions,
>>>> no notes in UC, were you waiting for me to do all this????????? @Deeksha
>>>> Dadu <[email-masked]> @Pritish Nandi <[email-masked]> Please
>>>> check what happened why didn't he do anything on this account.
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Wed, Apr 1, 2020 at 8:30 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> Nusan -  EH-202003312154-500667 Please make sure to email Jessica the
>>>>> exact quantity of the supplements instead of the SKU code.
>>>>> @Pritish Nandi <[email-masked]>  Ticket #88695  You forgot to
>>>>> cancel the auto-ship orders on this one which the customer requested
>>>>> specifically, I have done it for now.
>>>>> Please be careful.
>>>>>
>>>>> @Arjun Hurry <[email-masked]> Ticket #83225 This order is
>>>>> beyond the refund time frame, why did you email the return instructions?
>>>>> Please be careful.
>>>>>
>>>>> @ Nusan: Ticket #88700 Please update the UC notes when you work on
>>>>> any account.
>>>>>
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Thu, Mar 26, 2020 at 8:59 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Adithya Srivastava <[email-masked]>
>>>>>> EH-202003241447-599187  I placed the order giving a discount of $15
>>>>>> and free shipping but I see you refunded another $25
>>>>>> on this order since the cx claims to have received an email of $25
>>>>>> later after this order was placed. Why did you refund when she already got
>>>>>> free shipping and $15 ongoing discount.
>>>>>> Please explain.
>>>>>> Also, please make sure not to refund without informing Deb in such
>>>>>> cases where the customers already get an additional discount.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Thu, Mar 26, 2020 at 8:24 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Dimpy Chawla <[email-masked]>  Ticket #88544  This is a
>>>>>>> repeated mistake, this customer had 2 subscriptions for the same supplement
>>>>>>> that you didn't thoroughly check and since he asked to change
>>>>>>> frequency to every other month, you should have skipped next month
>>>>>>> as well. Please do not make the same errors on which you have been given
>>>>>>> feedback.
>>>>>>> We must check cautiously of another auto-ship when we work on it
>>>>>>> just to avoid any inconvenience to the customer.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Mar 26, 2020 at 7:04 AM Adithya Srivastava <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Aj,
>>>>>>>>
>>>>>>>> I am generally adding the order ID in the tickets only when we are
>>>>>>>> talking about a specific order. If it is an autoship modification query by
>>>>>>>> customer then adding the order ID is not much fruitful as we have the email
>>>>>>>> to look up for.
>>>>>>>>
>>>>>>>> Thanks for the feedback!
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Adithya Srivastava
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From: *"Arjun Hurry" <[email-masked]>
>>>>>>>> *To: *"Deeksha Dadu" <[email-masked]>
>>>>>>>> *Cc: *"Dimpy Chawla" <[email-masked]>, "Phaedrus Arif" <
>>>>>>>> [email-masked]>, "Akash Sharma" <[email-masked]>,
>>>>>>>> "Adithya Srivastava" <[email-masked]>, "Farooque
>>>>>>>> Khan" <[email-masked]>, "Pritish Nandi" <
>>>>>>>> [email-masked]>
>>>>>>>> *Sent: *Thursday, 26 March, 2020 02:36:15
>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>
>>>>>>>> @Pritish, @Adithya, @Dimpy - please add the order ID to the tickets
>>>>>>>> in ZD. Seeing a bunch of tickets over the past week with no order numbers.
>>>>>>>>
>>>>>>>> Thank you,
>>>>>>>> AJ
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From: *"Deeksha" <[email-masked]>
>>>>>>>> *To: *"Dimpy Chawla" <[email-masked]>
>>>>>>>> *Cc: *"phaedrusrf" <[email-masked]>, "akash sharma" <
>>>>>>>> [email-masked]>, "Adithya Srivastava" <
>>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>>> [email-masked]>, "arjun hurry" <
>>>>>>>> [email-masked]>, "Pritish Nandi" <[email-masked]>
>>>>>>>> *Sent: *Wednesday, 25 March, 2020 09:52:53
>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>
>>>>>>>> Dimpy you have been told several times in the past to make sure you
>>>>>>>> always search with name, zip code, and email addresses all to make sure
>>>>>>>> that you do not miss any orders of that customer. It is your job to
>>>>>>>> investigate and see if the orders belong to the same person or. This needs
>>>>>>>> to be done by default, customer doesn’t have to come and specifically tell
>>>>>>>> you to search using different ways.
>>>>>>>>
>>>>>>>> Sent from my iPhone
>>>>>>>>
>>>>>>>> On 25 Mar 2020, at 07:42, Dimpy Chawla <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> 
>>>>>>>> Hi Arif/Deeksha Mam
>>>>>>>>
>>>>>>>> Greetings for the day.
>>>>>>>>
>>>>>>>> Thank you for your acknowledgement! The respective customer came on
>>>>>>>> chat and gave the email ID, under which the only Auto ship was available is
>>>>>>>> for BBE. Which I cancelled and confirmed to him. However, when he returned
>>>>>>>> back to chat yesterday with you (Arif), he claimed that the new AS order
>>>>>>>> was placed. Arif, upon checking with his name found another AS but with
>>>>>>>> different email ID.
>>>>>>>>
>>>>>>>> I will make sure to search with the name and every possible aspect
>>>>>>>> to look for the order in future, also to confirm the email ID with the
>>>>>>>> customer with which he has placed the order.
>>>>>>>>
>>>>>>>> While I deeply regret and apologise for this flaw, it can be happen
>>>>>>>> with anyone. I hope You can understand my situation. Once again I apologise
>>>>>>>> for the mistake and will make sure not to repeat such things in future.
>>>>>>>>
>>>>>>>> Thanks & Regards,
>>>>>>>> Dimpy Chawla :)
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>> *To: *"Akash Sharma" <[email-masked]>
>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>> "Dimpy Chawla" <[email-masked]>, "Farooque Khan" <
>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>> [email-masked]>, "Pritish Nandi" <[email-masked]>,
>>>>>>>> "deeksha" <[email-masked]>, "kaeiara blythe" <
>>>>>>>> [email-masked]>
>>>>>>>> *Sent: *Tuesday, 24 March, 2020 20:25:19
>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>
>>>>>>>> @Farooque Khan <[email-masked]>  EH-202003200014-499874 What
>>>>>>>> are you doing mate????? This is unacceptable. You told him there was a
>>>>>>>> pending charge
>>>>>>>> when the order was already processed and shipped out on 03/20 for
>>>>>>>> ProVanax, you did not cancel the auto-ship subscription either which you
>>>>>>>> promised to the customer.
>>>>>>>> Are you even pulling up the records or blindly giving the
>>>>>>>> information to the customers. @Dimpy Chawla
>>>>>>>> <[email-masked]> EH-202003160018-499510 You cancelled
>>>>>>>> his AS for BBE but
>>>>>>>> missed out on PV auto-ship. Please understand this is not
>>>>>>>> acceptable and be extremely careful when working on an auto-ship
>>>>>>>> subscription.
>>>>>>>> @Pritish Nandi <[email-masked]> Please check with them if
>>>>>>>> they are mission out on any information on how to deal in such situations.
>>>>>>>>
>>>>>>>> @Farooque Khan <[email-masked]> Ticket #86671 You were
>>>>>>>> supposed to share the link with the customer to create an account to manage
>>>>>>>> the auto-ship since the customer
>>>>>>>> asked about it and you did not address the query.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Mar 23, 2020 at 9:07 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Farooque Khan <[email-masked]> Chat with  John Greco
>>>>>>>>>  : Frank  The cost of shipping is $6.95
>>>>>>>>> 5:16 AM
>>>>>>>>> Firstly, the shipping cost is $6.83 and we must inform about both
>>>>>>>>> ground and priority options. Please be careful.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Mar 22, 2020 at 8:31 AM Akash Sharma <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Adithya,
>>>>>>>>>>
>>>>>>>>>> Thanks for the feedback, I will work on that.
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>> Akash
>>>>>>>>>>
>>>>>>>>>> ------------------------------
>>>>>>>>>> *From: *"Adithya Srivastava" <[email-masked]>
>>>>>>>>>> *To: *"Akash Sharma" <[email-masked]>
>>>>>>>>>> *Cc: *"phaedrusrf" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>> [email-masked]>, "Pritish Nandi" <[email-masked]>,
>>>>>>>>>> "deeksha" <[email-masked]>, "kaeiara blythe" <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Sent: *Saturday, 21 March, 2020 22:21:47
>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>
>>>>>>>>>> @Akash Sharma <[email-masked]>
>>>>>>>>>>
>>>>>>>>>> Can you make sure to check the customer's initial email before
>>>>>>>>>> escalating to Deb. Ticket# 88386 was escalated incorrectly. Cx
>>>>>>>>>> was asking for AV not BFO. Please be careful while escalating.
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>
>>>>>>>>>> ------------------------------
>>>>>>>>>> *From: *"Dimpy Chawla" <[email-masked]>
>>>>>>>>>> *To: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>> *Cc: *"Farooque Khan" <[email-masked]>, "Adithya
>>>>>>>>>> Srivastava" <[email-masked]>, "Arjun Hurry" <
>>>>>>>>>> [email-masked]>, "Akash Sharma" <
>>>>>>>>>> [email-masked]>, "Pritish Nandi" <[email-masked]>,
>>>>>>>>>> "Deeksha Dadu" <[email-masked]>, "kaeiara blythe" <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Sent: *Friday, March 20, 2020 8:08:43 AM
>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>
>>>>>>>>>> Hi Arif,
>>>>>>>>>>
>>>>>>>>>> Thank you for correcting me every time and making me realize that
>>>>>>>>>> somewhere my concepts are not correct properly so that I will discuss these
>>>>>>>>>> things either with you or with my seniors to brush them up.
>>>>>>>>>>
>>>>>>>>>>  It means a lot for me. I will keep all these things and my
>>>>>>>>>> mistakes noted in my notes so that I will not REPEAT these same mistakes
>>>>>>>>>> again.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Dimpy Chawla :)
>>>>>>>>>>
>>>>>>>>>> ------------------------------
>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>> *To: *"Farooque Khan" <[email-masked]>
>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>> "Arjun Hurry" <[email-masked]>, "Akash Sharma" <
>>>>>>>>>> [email-masked]>, "Pritish Nandi" <[email-masked]>,
>>>>>>>>>> "deeksha" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>> [email-masked]>, "kaeiara blythe" <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Sent: *Thursday, March 19, 2020 7:56:43 PM
>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>
>>>>>>>>>> @Dimpy Chawla <[email-masked]>  Ticket #88391 How
>>>>>>>>>> come you were not able to find the customer's order processed yesterday and
>>>>>>>>>> escalate to Deb with an order from last year.
>>>>>>>>>> Please make sure to pull up the records with first and last name,
>>>>>>>>>> email, ZIP, phone separately to make sure not to miss out.
>>>>>>>>>>
>>>>>>>>>> @Dimpy Chawla <[email-masked]> EH-202003160018-499510 Saw
>>>>>>>>>> you chat with Harry. Why didn't you offer him the STS price if the customer
>>>>>>>>>> was not happy with the price since he was already enrolled
>>>>>>>>>> under auto-ship?
>>>>>>>>>>
>>>>>>>>>> @Dimpy Chawla <[email-masked]>  Ticket #88391 Please
>>>>>>>>>> be informed that we can manually refund partial amount if need be instead
>>>>>>>>>> of fully refunding it.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Mar 17, 2020 at 12:09 AM Farooque Khan <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Thanks for the feedback. And thank you for correcting it.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Farooque
>>>>>>>>>>>
>>>>>>>>>>> ------------------------------
>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>> *To: *"Adithya Srivastava" <[email-masked]>
>>>>>>>>>>> *Cc: *"Arjun Hurry" <[email-masked]>, "Akash Sharma" <
>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>> [email-masked]>, "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>> "Dimpy Chawla" <[email-masked]>, "kaeiara blythe" <
>>>>>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>>>>>> [email-masked]>
>>>>>>>>>>> *Sent: *Monday, March 16, 2020 10:39:19 PM
>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>
>>>>>>>>>>> @Farooque Khan <[email-masked]>  Ticket #88284  Why
>>>>>>>>>>> didn't you cancel the auto-ship when the customer requested that clearly in
>>>>>>>>>>> the email, please make sure to address the concern appropriately.
>>>>>>>>>>> @Farooque Khan <[email-masked]> Ticket #88291
>>>>>>>>>>> cancel We need to inform the customer about the remaining items in the
>>>>>>>>>>> auto-ship as the cx may not be aware of it since they were on upsell in the
>>>>>>>>>>> original order.
>>>>>>>>>>> Please inform the cx on a partial amendment in the auto-ship and
>>>>>>>>>>> informing about the other supplements still active.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Mar 16, 2020 at 6:47 AM Adithya Srivastava <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Replied.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>
>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>> *From: *"Arjun Hurry" <[email-masked]>
>>>>>>>>>>>> *To: *"Akash Sharma" <[email-masked]>
>>>>>>>>>>>> *Cc: *"Phaedrus Arif" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>> [email-masked]>, "Adithya Srivastava" <
>>>>>>>>>>>> [email-masked]>, "Deeksha Dadu" <
>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>> [email-masked]>, "kaeiara blythe" <
>>>>>>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> *Sent: *Saturday, March 14, 2020 11:40:49 PM
>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>
>>>>>>>>>>>> @Adithya, please respond to Sam's email
>>>>>>>>>>>> on EH-202003140818-166168.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you,
>>>>>>>>>>>> AJ
>>>>>>>>>>>>
>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>> *From: *"akash sharma" <[email-masked]>
>>>>>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>, "Adithya
>>>>>>>>>>>> Srivastava" <[email-masked]>, "Deeksha" <
>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>> [email-masked]>, "kaeiara blythe" <
>>>>>>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>>>>>>> [email-masked]>, "arjun hurry" <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> *Sent: *Thursday, 12 March, 2020 13:26:16
>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you for the feedback. I will keep that in mind to confirm
>>>>>>>>>>>> before sending a reply.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>> Akash
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>> *From: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>> "Akash Sharma" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>> [email-masked]>, "deeksha" <[email-masked]>,
>>>>>>>>>>>> "kaeiara blythe" <[email-masked]>, "Farooque Khan" <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> *Sent: *Thursday, March 12, 2020 1:01:48 PM
>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>
>>>>>>>>>>>> This is not his fault as he asked me on this. I have advised
>>>>>>>>>>>> him to double check the shipping address just in case. Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Pritish
>>>>>>>>>>>>
>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>> "Akash Sharma" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>> [email-masked]>, "deeksha" <[email-masked]>,
>>>>>>>>>>>> "kaeiara blythe" <[email-masked]>, "Farooque Khan" <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> *Sent: *Wednesday, March 11, 2020 11:42:47 PM
>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>
>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>> #88044  We do not ask the customer to verify shipping address
>>>>>>>>>>>> in case a wrong product has been sent, you could have simply escalated this
>>>>>>>>>>>> to Deb to ship the correct product.
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Mar 11, 2020 at 8:37 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Ticket #88060  Did
>>>>>>>>>>>>> you even take the time to read the query? We don't need to escalate such
>>>>>>>>>>>>> tickets to Deb, you could have simply checked and informed the customer.
>>>>>>>>>>>>> Please read the query first before escalating it.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, Mar 11, 2020 at 7:33 PM Pritish Nandi <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Akash,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Can you make sure you are doing things right first time? This
>>>>>>>>>>>>>> is the second mistake in last 2-3 days. Please review everything with
>>>>>>>>>>>>>> senior in shift before you send a final reply to customer. The customer
>>>>>>>>>>>>>> received CL instead of AV which is a mistake from our end and we asked him
>>>>>>>>>>>>>> to return the bottle. If it would been a high quantity then possibly we
>>>>>>>>>>>>>> could have escalated to Deb to make the decesion. However, here it was only
>>>>>>>>>>>>>> 1 bottle and we could have asked the customer to keep the bottle as a token
>>>>>>>>>>>>>> of apology.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Also, we should have taken the correct shipping address and
>>>>>>>>>>>>>> then escalated to Deb to reship the correct product asap. Now the customer
>>>>>>>>>>>>>> has written to Dr. Sam which is not very good. Please be more careful and
>>>>>>>>>>>>>> get everything reviewed by us.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Dimpy - Please make sure that you do a little more research
>>>>>>>>>>>>>> before replying to customer as this would help sending the right response.
>>>>>>>>>>>>>> I know the notes were not correct however, this would help.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>> *From: *"Adithya Srivastava" <[email-masked]
>>>>>>>>>>>>>> >
>>>>>>>>>>>>>> *To: *"Akash Sharma" <[email-masked]>, "Dimpy
>>>>>>>>>>>>>> Chawla" <[email-masked]>
>>>>>>>>>>>>>> *Cc: *"Phaedrus Arif" <[email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>> [email-masked]>, "deeksha" <[email-masked]>,
>>>>>>>>>>>>>> "kaeiara blythe" <[email-masked]>, "Farooque Khan" <
>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>> *Sent: *Wednesday, March 11, 2020 7:16:22 PM
>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Akash Sharma <[email-masked]> Ticket: 88044 -
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Notes mentioned in UC weren't clear also. @Dimpy Chawla
>>>>>>>>>>>>>> <[email-masked]> There were no UC notes regarding
>>>>>>>>>>>>>> your reply to the customer. You can simply ask him to confirm the shipping
>>>>>>>>>>>>>> address for the shipment of AV and escalate this to Deb.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *@Team: Please be careful about the email and tickets.*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>> *To: *"Akash Sharma" <[email-masked]>
>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>> [email-masked]>, "Deeksha Dadu" <
>>>>>>>>>>>>>> [email-masked]>, "kaeiara blythe" <
>>>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>> *Sent: *Tuesday, March 10, 2020 8:49:58 PM
>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Farooque Khan <[email-masked]>  Ticket #88121 Why
>>>>>>>>>>>>>> was this escalated to Deb? Were you not able to simply explain the charges
>>>>>>>>>>>>>> and the exchange rate conversion to the customer? Please leave the notes in
>>>>>>>>>>>>>> UC as well.
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Mar 9, 2020 at 9:57 PM Akash Sharma <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> About the ticket number #88060. While checking his order I
>>>>>>>>>>>>>>> clicked on the wrong order from the order timeline and refunded.
>>>>>>>>>>>>>>> I apologize for the mistake and will ensure that such
>>>>>>>>>>>>>>> mistakes aren't repeated in future.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>> Akash
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <[email-masked]>
>>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash
>>>>>>>>>>>>>>> sharma" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>>>>> *Sent: *Monday, March 9, 2020 9:24:04 PM
>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Akash Sharma <[email-masked]>  Ticket #88060
>>>>>>>>>>>>>>> Why did you refund the incorrect order? Any explanation?
>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]>  Ticket #88078
>>>>>>>>>>>>>>> You did not cancel the auto-ship subscription that the customer wasn't
>>>>>>>>>>>>>>> aware of. You need to check the order history of the customer if a customer
>>>>>>>>>>>>>>> asks to cancel any order as it could be a part of the auto-ship. Please
>>>>>>>>>>>>>>> make sure not to repeat this.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Fri, Mar 6, 2020 at 6:57 AM Arjun Hurry <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Dimpy - 87990 - please send a holding reply to the
>>>>>>>>>>>>>>>> customer and then escalate, thanks.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>> *From: *"arjun hurry" <[email-masked]>
>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash
>>>>>>>>>>>>>>>> sharma" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>>>>>> *Sent: *Thursday, 5 March, 2020 01:42:19
>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Dimpy ticket 87965 - if there's a question about whether
>>>>>>>>>>>>>>>> an order was placed in error, please update the UC notes to say "DO NOT
>>>>>>>>>>>>>>>> SHIP" and either put it on hold in ShipStation or escalate it. If Sam
>>>>>>>>>>>>>>>> hadn't questioned this order, this would have shipped. Please be careful.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>>> *To: *"arjun hurry" <[email-masked]>
>>>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash
>>>>>>>>>>>>>>>> sharma" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>>>>>> *Sent: *Wednesday, 4 March, 2020 22:36:06
>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Kae
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Did you call or send any email after that?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, 4 Mar, 2020, 10:35 PM Phaedrus Arif, <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Arjun
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> It was years ago, so I don't have it saved.
>>>>>>>>>>>>>>>>> You could clarify with Deb through webmail if you need the
>>>>>>>>>>>>>>>>> confirmation.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Wed, 4 Mar, 2020, 10:27 PM Arjun Hurry, <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Arif- Thanks, do you have a reference ticket for Deb's
>>>>>>>>>>>>>>>>>> response, or was it via email? I couldn't find it in history. -AJ
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>>>>> *To: *"arjun hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>>>>>>>>>>>>> [email-masked]>, "akash sharma" <
>>>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 4 March, 2020 22:22:18
>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Arjun
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Deb responded to such an email a long time ago, so I
>>>>>>>>>>>>>>>>>> informed the customer and also you for future reference.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Wed, 4 Mar, 2020, 10:20 PM Arjun Hurry, <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Arif 87954 - I know, however (as usual) the ad doesn't
>>>>>>>>>>>>>>>>>>> make that clear, and I was hoping Deb would respond. -AJ
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>>>>>> *To: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>>>>>>>>>>>>>> [email-masked]>, "akash sharma" <
>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>> *Cc: *"Dimpy Chawla" <[email-masked]>,
>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>, "arjun hurry" <
>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>> [email-masked]>, "hritick diwakar" <
>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 4 March, 2020 21:15:51
>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Farooque Khan <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>> #87958 No update in UC notes??? Did you ask the customer why is he coming
>>>>>>>>>>>>>>>>>>> back to find out about the shipment 4 months later?
>>>>>>>>>>>>>>>>>>> What sort of probing did you do?
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket #87954
>>>>>>>>>>>>>>>>>>> Any promotions or offers that run on the website is only applicable on new
>>>>>>>>>>>>>>>>>>> orders, never for the existing auto-ship subscriptions.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Farooque Khan <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>> #87949 How did you successfully cancel it? It was awaiting shipment in
>>>>>>>>>>>>>>>>>>> Shipstation, if I had missed it for another hour or so, it could have been
>>>>>>>>>>>>>>>>>>> shipped out costing HFL from its pocket.
>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]> Can you please
>>>>>>>>>>>>>>>>>>> check with him and show how to cancel the order in SS and when to refund
>>>>>>>>>>>>>>>>>>> proactively so we could avoid the red flags. Thanks
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Mon, Mar 2, 2020 at 10:20 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Adithya
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> We don't want to leave a room of error. It may or may
>>>>>>>>>>>>>>>>>>>> not but we gotta be sure to change all the dates.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Mon, 2 Mar, 2020, 10:12 PM Adithya Srivastava, <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks for letting me know. Just to confirm - If we
>>>>>>>>>>>>>>>>>>>>> change the status to "Cancelled" and change the dates of autoship to
>>>>>>>>>>>>>>>>>>>>> **/**/2099 will it still process the order as per the "Next Attempt" date?
>>>>>>>>>>>>>>>>>>>>> Please clarify.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>> *To: *"Dimpy Chawla" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>>>> Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>> "Hritick Diwakar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, March 2, 2020 10:05:32 PM
>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]>
>>>>>>>>>>>>>>>>>>>>> EH-202003010018-077249  You used 2 separate coupon
>>>>>>>>>>>>>>>>>>>>> codes and free shipping. Please try not to go beyond 15% discount if the
>>>>>>>>>>>>>>>>>>>>> customer is adamant, then add free shipping. It's okay for this time but in
>>>>>>>>>>>>>>>>>>>>> the future, avoid going beyond 15%.
>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>> <[email-masked]> EH-202003011525-055712
>>>>>>>>>>>>>>>>>>>>> You changed the name on the shipping as per the customer's request over
>>>>>>>>>>>>>>>>>>>>> chat but did not check the payment was unprocessed and the account is still
>>>>>>>>>>>>>>>>>>>>> in receivables. Please be careful to check the basics.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>> #87830 We are not supposed to ask for the pictures on a shorted order, only
>>>>>>>>>>>>>>>>>>>>> where the bottles are damaged. Please make sure to not repeat this.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>   EH-201911212127-100713 You did not change the year
>>>>>>>>>>>>>>>>>>>>> in the next attempt date box where it showed to process the payment on
>>>>>>>>>>>>>>>>>>>>> 03/04/2020. Please be careful.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Sat, Feb 29, 2020 at 11:11 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Hi Dimpy
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thank you for the acknowledgement and hope you do not
>>>>>>>>>>>>>>>>>>>>>> repeat them.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Have a nice weekend.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Sat, 29 Feb, 2020, 8:22 AM Dimpy Chawla, <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thank you for letting me know my errors by giving
>>>>>>>>>>>>>>>>>>>>>>> the feedback, so that I can make things more clear in my mind for me and
>>>>>>>>>>>>>>>>>>>>>>> NOT to REPEAT these mistakes again in future.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> In regards to  EH-202002032131-000358 I faced this
>>>>>>>>>>>>>>>>>>>>>>> kind of case first time, Sorry for that Arif i have no idea about merging
>>>>>>>>>>>>>>>>>>>>>>> the AS. My perception was we can not add any product because if we will add
>>>>>>>>>>>>>>>>>>>>>>> any supplements from our end then how the charges will deduct from the
>>>>>>>>>>>>>>>>>>>>>>> customer's  account and frankly speaking I haven't noticed that he has a
>>>>>>>>>>>>>>>>>>>>>>> auto ship for BPO as well.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> In regards to this order EH-202002272011-544563 I
>>>>>>>>>>>>>>>>>>>>>>> also have mailed Jessica to cancel this order If you will search you can
>>>>>>>>>>>>>>>>>>>>>>> see there were two mails which was sent to Jess, (You can check while
>>>>>>>>>>>>>>>>>>>>>>> taking chat I mailed Jess at 10:42 still the chat was going on) Yes I admit
>>>>>>>>>>>>>>>>>>>>>>> this I have forget to raise ticket for that I am so sorry, May be in hassle
>>>>>>>>>>>>>>>>>>>>>>> I forget to create that.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> In this  EH-202002010038-377376 I am sorry I haven't
>>>>>>>>>>>>>>>>>>>>>>> cleared the next attempt date. I assure you I will not make any mistakes
>>>>>>>>>>>>>>>>>>>>>>> like this again.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> All the things and feedback which you have shared
>>>>>>>>>>>>>>>>>>>>>>> with me today, I will keep all of that in my mind and I will not repeat
>>>>>>>>>>>>>>>>>>>>>>> these mistakes again in  future and will do my job appropriately.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thank you once again for letting me know my
>>>>>>>>>>>>>>>>>>>>>>> mistakes. I will take care of these and i will not repeat this in future
>>>>>>>>>>>>>>>>>>>>>>> again. I am so sorry to bother you this much.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Dimpy :)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Dimpy Chawla" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>>>>>> Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Hritick Diwakar" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, February 28, 2020 11:37:09 PM
>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> EH-202002272011-544563  I see you emailed Jessica on this one but please
>>>>>>>>>>>>>>>>>>>>>>> add that to UC notes as well.
>>>>>>>>>>>>>>>>>>>>>>> I couldn't find your cancellation request in Gmail,
>>>>>>>>>>>>>>>>>>>>>>> so I emailed Jessica. You also need to open a ticket in zendesk so we could
>>>>>>>>>>>>>>>>>>>>>>> refund accordingly.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Fri, Feb 28, 2020 at 8:37 PM Pritish Nandi <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Hi Dimpy,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> What is happening here? So many basic checks
>>>>>>>>>>>>>>>>>>>>>>>> missed. If you are not sure and have doubts then you would need to ask
>>>>>>>>>>>>>>>>>>>>>>>> rather then doing an incomplete job. Please reach out to me so that I can
>>>>>>>>>>>>>>>>>>>>>>>> show you exactly what Arif means and how it needs to be done. But in future
>>>>>>>>>>>>>>>>>>>>>>>> this cannot happen again.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Dimpy Chawla" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>>>>>>> Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Hritick Diwakar"
>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, February 28, 2020 8:25:22 PM
>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>> #87803 What happened with this ticket Dimpy? Why
>>>>>>>>>>>>>>>>>>>>>>>> can't we add BPO to the existing auto-ship of this customer?
>>>>>>>>>>>>>>>>>>>>>>>> Did you check the customer already had an active
>>>>>>>>>>>>>>>>>>>>>>>> auto-ship of Blood Pressure Optimizer
>>>>>>>>>>>>>>>>>>>>>>>> EH-202002032131-000358 ?
>>>>>>>>>>>>>>>>>>>>>>>> Please explain how did you miss to check his BPO
>>>>>>>>>>>>>>>>>>>>>>>> auto-ship and who told you we cannot add a supplement to an existing
>>>>>>>>>>>>>>>>>>>>>>>> auto-ship and why does the cx need to place
>>>>>>>>>>>>>>>>>>>>>>>> a new order and pay extra for shipping?
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> EH-202002272011-544563
>>>>>>>>>>>>>>>>>>>>>>>> The cx asked to cancel and refund. You simply added a note in UC but you
>>>>>>>>>>>>>>>>>>>>>>>> were also supposed to email
>>>>>>>>>>>>>>>>>>>>>>>> Jessica immediately to cancel the shipment so we
>>>>>>>>>>>>>>>>>>>>>>>> could refund accordingly. You need to raise a ticket in zendesk as well
>>>>>>>>>>>>>>>>>>>>>>>> informing the customer and leave it open
>>>>>>>>>>>>>>>>>>>>>>>> so the order could be refunded once the shipment is
>>>>>>>>>>>>>>>>>>>>>>>> canceled.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> EH-202002010038-377376
>>>>>>>>>>>>>>>>>>>>>>>> You changed the next auto-ship date as per the customer's request, however,
>>>>>>>>>>>>>>>>>>>>>>>> you forgot to change the next attempt date which still showed as
>>>>>>>>>>>>>>>>>>>>>>>> 02/29/2020. Please be extra careful with making changes in auto-ship orders.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> ZD 85598
>>>>>>>>>>>>>>>>>>>>>>>> You did not re-enable the auto-ship as it showed canceled since 12/09.
>>>>>>>>>>>>>>>>>>>>>>>> Please make sure to do the job appropriately.
>>>>>>>>>>>>>>>>>>>>>>>> How were you supposed to change the next auto-ship
>>>>>>>>>>>>>>>>>>>>>>>> date when the order for today did not even process and you informed the
>>>>>>>>>>>>>>>>>>>>>>>> customer you made
>>>>>>>>>>>>>>>>>>>>>>>> all the changes?
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>> #87804 We're supposed to update the UC notes of what happened when working
>>>>>>>>>>>>>>>>>>>>>>>> on an order like this. Please make sure to leave the notes in UC in the
>>>>>>>>>>>>>>>>>>>>>>>> future.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Feb 27, 2020 at 9:11 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001290014-000378  You canceled one of the
>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship subscriptions and did not check the customer has another
>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship for the same supplement.
>>>>>>>>>>>>>>>>>>>>>>>>> The customer was upset on the call but I pacified
>>>>>>>>>>>>>>>>>>>>>>>>> him. Please be careful in the future and check the last few orders when you
>>>>>>>>>>>>>>>>>>>>>>>>> cancel a customer's auto-ship subscription.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 25, 2020 at 3:06 PM Dimpy Chawla <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you so much for letting me know I will
>>>>>>>>>>>>>>>>>>>>>>>>>> noted down this thing.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>> Dimpy Chawla
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Dimpy Chawla" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>>>>>>>>> Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Hritick
>>>>>>>>>>>>>>>>>>>>>>>>>> Diwakar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Tuesday, February 25, 2020 2:27:33 PM
>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>>>>>> check the offers and prices on www.hflorder.com
>>>>>>>>>>>>>>>>>>>>>>>>>> or www.4hfl.com and then quote the customers
>>>>>>>>>>>>>>>>>>>>>>>>>> accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> We
>>>>>>>>>>>>>>>>>>>>>>>>>> could change it to the same day if the credit card information is up to
>>>>>>>>>>>>>>>>>>>>>>>>>> date as the order will be automatically processed and sent to the shipping
>>>>>>>>>>>>>>>>>>>>>>>>>> team after midnight and typically the orders are shipped on the next
>>>>>>>>>>>>>>>>>>>>>>>>>> business day.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 25, 2020 at 7:40 AM Dimpy Chawla <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Hey Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you for the feedback. At that time my
>>>>>>>>>>>>>>>>>>>>>>>>>>> thinking was, may be it will be very much hassle creating situation for the
>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping team to ship the product after 1 day. That is why I said him to
>>>>>>>>>>>>>>>>>>>>>>>>>>> change the date to 02/26/2020 in this the shipping team will get ample of
>>>>>>>>>>>>>>>>>>>>>>>>>>> time to make his product ready and shipped.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> If I changed his date to 02/24/2020 than it will
>>>>>>>>>>>>>>>>>>>>>>>>>>> take one more day to ship the product it means the product will shipped out
>>>>>>>>>>>>>>>>>>>>>>>>>>> on 02/25/2020. So i thought 02/26/2020 will be the convenient day for the
>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping team as well as for the customer.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> IF I made mistake in this so I will noted down
>>>>>>>>>>>>>>>>>>>>>>>>>>> my this feedback and I assure you I will not repeat this mistake again.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks once again :)
>>>>>>>>>>>>>>>>>>>>>>>>>>> Dimpy
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>> "Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla"
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "Hritick Diwakar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, February 24, 2020 8:52:18 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>>> your chat with a customer on 02/21 where you replied to the customer:
>>>>>>>>>>>>>>>>>>>>>>>>>>> Harry
>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:35 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>> It will cost you $279.79 excluding shipping and
>>>>>>>>>>>>>>>>>>>>>>>>>>> handling charges.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> I am curious to know where did you get this
>>>>>>>>>>>>>>>>>>>>>>>>>>> from? Please let me know after checking thoroughly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>>> your chat with a customer Robert Meinecke
>>>>>>>>>>>>>>>>>>>>>>>>>>> You replied to the customer:
>>>>>>>>>>>>>>>>>>>>>>>>>>> I am so sorry, Robert you can not make the
>>>>>>>>>>>>>>>>>>>>>>>>>>> changes till 2/25/2020 because it is not possible to ship the product as
>>>>>>>>>>>>>>>>>>>>>>>>>>> much early as you are saying.
>>>>>>>>>>>>>>>>>>>>>>>>>>> Could I ask the reason why can't we change the
>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship date to 02/24 as per the customer's request?
>>>>>>>>>>>>>>>>>>>>>>>>>>> In this case, it's ok to change the date to
>>>>>>>>>>>>>>>>>>>>>>>>>>> 02/26 since the credit card could take up to 24-48 hours to update since
>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer mentioned about changing the CC info later but your reply was
>>>>>>>>>>>>>>>>>>>>>>>>>>> related to the shipping issue which is why I am asking. Please let me know.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Feb 22, 2020 at 11:32 PM Arjun Hurry <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya - 87158 - Please escalate these types
>>>>>>>>>>>>>>>>>>>>>>>>>>>> of tickets to Deb asap. Customer called back and was pissed off that this
>>>>>>>>>>>>>>>>>>>>>>>>>>>> hadn't been taken care of since the 4th. Please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"arjun hurry" <[email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"phaedrusrf" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chawla" <[email-masked]>, "hritick
>>>>>>>>>>>>>>>>>>>>>>>>>>>> diwakar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 19 February, 2020 03:13:48
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy - ticket 87312 - only international
>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders take 12-21 business days on average. This is a domestic (US) order,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> so with standard shipping ($6.83) it's 5-7 business days.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>> hurry" <[email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chawla" <[email-masked]>, "hritick
>>>>>>>>>>>>>>>>>>>>>>>>>>>> diwakar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, 13 February, 2020 20:14:22
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> They never asked to cancel the AS and just said
>>>>>>>>>>>>>>>>>>>>>>>>>>>> they would like to return. I was not sure if I should have cancelled it or
>>>>>>>>>>>>>>>>>>>>>>>>>>>> not. However, why did you give return instructions when they have more than
>>>>>>>>>>>>>>>>>>>>>>>>>>>> one bottle sent under AS membership. As per the terms HFL Optimized Club™
>>>>>>>>>>>>>>>>>>>>>>>>>>>> monthly auto ship members are not eligible for a monetary refund once your
>>>>>>>>>>>>>>>>>>>>>>>>>>>> second (and subsequent) bottle has been shipped.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> I am surely confused here. Please advise what
>>>>>>>>>>>>>>>>>>>>>>>>>>>> am I missing?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chawla" <[email-masked]>, "Hritick
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Diwakar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, February 13, 2020 8:08:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]> :  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>> #87425  You did not cancel the auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription, not sure if you forgot or missed on it. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 12, 2020 at 10:23 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202002070051-144395 You also need to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel the auto-ship apart form changing the year to 2099. Please make sure
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to not miss it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> And there was another active auto-ship of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CholesLo which you never mentioned to the customer. Please be more
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> attentive in the future when working on auto-ship subscription.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Also, in one of the chats you shared the link
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with the customer to update the CC info which is no longer active, please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> use the link going forward:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> https://www.hflorder.com/cc/
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket #87404
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be informed HFL does not allow its supplements to be sold online by
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anyone else especially on amazon, eBay.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 27, 2020 at 7:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #86949  We do not offer a 50% refund on more
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> than 1 used bottle. Please refrain from offering a 50% refund on more than
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 1 used bottle. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Saw your chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with a customer called Raji, where you suggested to check with a doctor. In
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> such cases, you could share the benefits of our concerned supplement
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and if you feel confused, then offer the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer an email response to address the concern so the customer doesn't
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> feel we did not address his concern.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #86948 do It's better to check how many
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> bottles have been used in big orders before offering a 50% refund as we do
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not want to refund on more than 1 used bottle.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 21, 2020 at 7:38 PM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #86827 You didn't change the auto-ship date as promised. What's the reason
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> today for this kind of repeated mistake? No UC notes either??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>   Ticket #85313 This ticket was in pending
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> status and you mentioned it has been escalated, did you escalate to Deb
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> through webmail/gmail?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 15, 2020 at 12:45 AM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please follow up on the declined orders and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> update the UC notes accordingly:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001101117-577650
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001120038-577265
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001130725-566697
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001132345-577016
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 8, 2020 at 9:44 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>   Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #86346 Please refrain using the term "Return Label" or rather use "return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> authorization" as return label implies we are paying for the return postage
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> which is certainly not the case.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 1, 2020 at 7:40 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #86256 Thanks Please be informed
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> none of the supplements is totally organic, rather use "mostly organic".
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> It's an all-natural supplement but not totally organic.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Dec 23, 2019 at 9:27 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201812240102-322833  You reinstated
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the auto-ship, however,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the credit card had to be updated since
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there was no recent order processed and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the information is wiped off when you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reinstate the subscription after a long time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You could double-check after reinstating
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the auto-ship to confirm if the card # still shows up.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have emailed the customer for this one
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ZD 86015.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85983 I just want to inform we must include the 50% refund offer in any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> case as the customer could change the mind
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on the full refund cause of the return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> postage and long wait. It helps us save as much we can.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #75302 So, here we go again with the auto-ship still not being canceled
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> even after informing the customer.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Do I have to keep anticipating this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> specific repeated mistake from you so frequently?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> How would you want me to respond on this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in the future in a constructive way even after pointing out many a time,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat? No UC notes...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Dec 20, 2019 at 7:44 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85939  EH-201912170025-188216 You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> left a note about canceling the auto-ship but it has not been canceled
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> yet.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you confirm with the customer, if
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so, please cancel the auto-ship subscription and let me know?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have left the ticket open for you so
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please do what's needed and close the ticket.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 19, 2019 at 8:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #85915  @ Dustin (Alias)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please don't forget to inform the cx about the last order shipped or else
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the cx could come back shouting at us after putting in the cancellation
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> request.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec 18, 2019 at 8:01 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *FREE BOTTLE OFFER*
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I would just like to clarify one
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> thing about the freehfl.com, this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> website is not live and we are not definite if it will ever be. If any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer comes and asks about the "Free Bottle Offer", we need to inform
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> them the Free Bottle is applicable on the purchase of 2 bottles at $99.97,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not any kind of lucky draw. They could simply visit the website
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> freehfl.com and fill in their
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> details and once the website goes live, they will be notified, that's all
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> we need to inform.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please let me know if anyone has any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> doubt on this one.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 17, 2019 at 10:09 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #77691  Could you help me
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> understand why did you offer the STS price where the customer only wanted
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> us to hold it off and would surely get back to reinstate the auto-ship?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This is certainly not a wise decision. It wasn't necessary for this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> situation.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85836  Why didn't you inform the customer about the order that's been
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> processed on 12/17 as he will surely come backfiring at us?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You mentioned in UC notes about the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer asking to cancel auto-ship and you offered STS, which is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> definitely not the case.. What's going on here mate?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85839 & 84733 Why multiple
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> replies?? You could have simply answered in one reply.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 12, 2019 at 12:55 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #84650  EH-201911090134-111773
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Why did you cancel the auto-ship of BFO when the customer never even asked
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for it?? She clearly mentioned about cancelling CheatMeals which I had
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancelled, so what was the need to cancel BFO?? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Dec 6, 2019 at 9:05 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201911280010-555983  This
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer on chat asked you to cancel his auto-ship and you confirmed the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer it was cancelled. However, I cross-checked and saw you didn't
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mention anything in the notes and didn't cancel the auto-ship either.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please give an explanation worth listening to. This is not appreciated...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your chat with John Sullivan and you did not respond to him when he asked
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> where to go from here after not being able to place the order online and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the chat was ended. What went on? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85490 We need to inform the customer about the last auto-ship order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  if it has been delivered to the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer so they cannot come
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> backfiring at us. Please make sure to inform the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  customers in the future in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> similar situations.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 3, 2019 at 10:25 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85387  No notes in UC, how are
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> we supposed to respond if you do not mention what's going on with the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> exchange instructions. Please make sure to outline the concern in UC notes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to make it easier for the next agent to work on it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 26, 2019 at 1:05 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #85034  You shared the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> previous order of this customer to Jessica to cancel and the recent order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> has been already shipped.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you not realize the order id
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you were sharing was from the previous month?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Why is no one answering
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to the webmail since yesterday?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> There have been pending emails
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> where the customers wanted to place the order under the Black Friday Sale
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and today we cannot get them the discount.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Agents during the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> afternoon/evening shift also did not respond to many of the zendesk tickets
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and some of them were still open without any response.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Is there a need to REMIND each
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> one individually??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PLEASE MAKE SURE NOT TO APPLY
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> MORE THAN ONE DISCOUNT CODE AT THE TIME OF PLACING AN ORDER OVER THE PHONE
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> (EXCEPTION
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> OF FREE SHIPPING IF THE ORDER IS
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> OVER 6 BOTTLES)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This will not be accepted if
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anyone is found applying more than one coupon code on any order placed over
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the phone. WE DO NOT CLUB DIFFERENT
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> DISCOUNTS ON THE SAME ORDER.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 21, 2019 at 11:04 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #84825 Are you not aware of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> how to cancel international orders? Dr. Sam recently shared a link to a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> video explaining how to do it. Please check the webmail and go through the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> link so we do not have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
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>>