Subject: Re: Feedback
From: Phaedrus Arif <[email-masked]>
To: Adithya Srivastava <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>
Cc: Arjun Hurry <[email-masked]>, Deeksha Dadu <[email-masked]>, Dimpy Chawla <[email-masked]>, Akash Sharma <[email-masked]>, Farooque Khan <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 6 Apr 2020 21:39:02 +0530

@Farooque Khan <[email-masked]> I saw your chat with a customer
Matt Laug....what's going on with you mate...who trained you????
You shared our internal website link with the customer to place the order...
Here's what you mentioned:
Frank
2:59 AM
You can click on the link below to place the order:
https://www.hflorder.com/phone.php
This is a total red flag.... @Deeksha Dadu <[email-masked]> @Pritish
Nandi <[email-masked]> Please check what's going on with him...this
is not cool...

Arif
Cheers to life :-)

On Mon, Apr 6, 2020 at 9:03 PM Phaedrus Arif <[email-masked]> wrote:

> @Farooque Khan <[email-masked]>  EH-202004030010-155395  What
> were you thinking dude....you did not cancel the auto-ship and no email to
> the customer with the return instructions,
> no notes in UC, were you waiting for me to do all this????????? @Deeksha
> Dadu <[email-masked]> @Pritish Nandi <[email-masked]> Please
> check what happened why didn't he do anything on this account.
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Wed, Apr 1, 2020 at 8:30 PM Phaedrus Arif <[email-masked]> wrote:
>
>> Nusan -  EH-202003312154-500667 Please make sure to email Jessica the
>> exact quantity of the supplements instead of the SKU code.
>>
>> @Pritish Nandi <[email-masked]>  Ticket #88695  You forgot to
>> cancel the auto-ship orders on this one which the customer requested
>> specifically, I have done it for now.
>> Please be careful.
>>
>> @Arjun Hurry <[email-masked]> Ticket #83225 This order is
>> beyond the refund time frame, why did you email the return instructions?
>> Please be careful.
>>
>> @ Nusan: Ticket #88700 Please update the UC notes when you work on any
>> account.
>>
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Thu, Mar 26, 2020 at 8:59 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Adithya Srivastava <[email-masked]>
>>> EH-202003241447-599187  I placed the order giving a discount of $15 and
>>> free shipping but I see you refunded another $25
>>> on this order since the cx claims to have received an email of $25 later
>>> after this order was placed. Why did you refund when she already got free
>>> shipping and $15 ongoing discount.
>>> Please explain.
>>> Also, please make sure not to refund without informing Deb in such cases
>>> where the customers already get an additional discount.
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Thu, Mar 26, 2020 at 8:24 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Dimpy Chawla <[email-masked]>  Ticket #88544  This is a
>>>> repeated mistake, this customer had 2 subscriptions for the same supplement
>>>> that you didn't thoroughly check and since he asked to change
>>>> frequency to every other month, you should have skipped next month as
>>>> well. Please do not make the same errors on which you have been given
>>>> feedback.
>>>> We must check cautiously of another auto-ship when we work on it just
>>>> to avoid any inconvenience to the customer.
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Thu, Mar 26, 2020 at 7:04 AM Adithya Srivastava <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Aj,
>>>>>
>>>>> I am generally adding the order ID in the tickets only when we are
>>>>> talking about a specific order. If it is an autoship modification query by
>>>>> customer then adding the order ID is not much fruitful as we have the email
>>>>> to look up for.
>>>>>
>>>>> Thanks for the feedback!
>>>>>
>>>>> Regards
>>>>> Adithya Srivastava
>>>>>
>>>>> ------------------------------
>>>>> *From: *"Arjun Hurry" <[email-masked]>
>>>>> *To: *"Deeksha Dadu" <[email-masked]>
>>>>> *Cc: *"Dimpy Chawla" <[email-masked]>, "Phaedrus Arif" <
>>>>> [email-masked]>, "Akash Sharma" <[email-masked]>,
>>>>> "Adithya Srivastava" <[email-masked]>, "Farooque
>>>>> Khan" <[email-masked]>, "Pritish Nandi" <
>>>>> [email-masked]>
>>>>> *Sent: *Thursday, 26 March, 2020 02:36:15
>>>>> *Subject: *Re: Feedback
>>>>>
>>>>> @Pritish, @Adithya, @Dimpy - please add the order ID to the tickets in
>>>>> ZD. Seeing a bunch of tickets over the past week with no order numbers.
>>>>>
>>>>> Thank you,
>>>>> AJ
>>>>>
>>>>> ------------------------------
>>>>> *From: *"Deeksha" <[email-masked]>
>>>>> *To: *"Dimpy Chawla" <[email-masked]>
>>>>> *Cc: *"phaedrusrf" <[email-masked]>, "akash sharma" <
>>>>> [email-masked]>, "Adithya Srivastava" <
>>>>> [email-masked]>, "Farooque Khan" <
>>>>> [email-masked]>, "arjun hurry" <[email-masked]>,
>>>>> "Pritish Nandi" <[email-masked]>
>>>>> *Sent: *Wednesday, 25 March, 2020 09:52:53
>>>>> *Subject: *Re: Feedback
>>>>>
>>>>> Dimpy you have been told several times in the past to make sure you
>>>>> always search with name, zip code, and email addresses all to make sure
>>>>> that you do not miss any orders of that customer. It is your job to
>>>>> investigate and see if the orders belong to the same person or. This needs
>>>>> to be done by default, customer doesn’t have to come and specifically tell
>>>>> you to search using different ways.
>>>>>
>>>>> Sent from my iPhone
>>>>>
>>>>> On 25 Mar 2020, at 07:42, Dimpy Chawla <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> 
>>>>> Hi Arif/Deeksha Mam
>>>>>
>>>>> Greetings for the day.
>>>>>
>>>>> Thank you for your acknowledgement! The respective customer came on
>>>>> chat and gave the email ID, under which the only Auto ship was available is
>>>>> for BBE. Which I cancelled and confirmed to him. However, when he returned
>>>>> back to chat yesterday with you (Arif), he claimed that the new AS order
>>>>> was placed. Arif, upon checking with his name found another AS but with
>>>>> different email ID.
>>>>>
>>>>> I will make sure to search with the name and every possible aspect to
>>>>> look for the order in future, also to confirm the email ID with the
>>>>> customer with which he has placed the order.
>>>>>
>>>>> While I deeply regret and apologise for this flaw, it can be happen
>>>>> with anyone. I hope You can understand my situation. Once again I apologise
>>>>> for the mistake and will make sure not to repeat such things in future.
>>>>>
>>>>> Thanks & Regards,
>>>>> Dimpy Chawla :)
>>>>>
>>>>> ------------------------------
>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>> *To: *"Akash Sharma" <[email-masked]>
>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>, "Dimpy
>>>>> Chawla" <[email-masked]>, "Farooque Khan" <
>>>>> [email-masked]>, "Arjun Hurry" <[email-masked]>,
>>>>> "Pritish Nandi" <[email-masked]>, "deeksha" <
>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>
>>>>> *Sent: *Tuesday, 24 March, 2020 20:25:19
>>>>> *Subject: *Re: Feedback
>>>>>
>>>>> @Farooque Khan <[email-masked]>  EH-202003200014-499874 What
>>>>> are you doing mate????? This is unacceptable. You told him there was a
>>>>> pending charge
>>>>> when the order was already processed and shipped out on 03/20 for
>>>>> ProVanax, you did not cancel the auto-ship subscription either which you
>>>>> promised to the customer.
>>>>> Are you even pulling up the records or blindly giving the information
>>>>> to the customers. @Dimpy Chawla <[email-masked]> EH-202003160018-499510
>>>>> You cancelled his AS for BBE but
>>>>> missed out on PV auto-ship. Please understand this is not acceptable
>>>>> and be extremely careful when working on an auto-ship subscription.
>>>>> @Pritish Nandi <[email-masked]> Please check with them if they
>>>>> are mission out on any information on how to deal in such situations.
>>>>>
>>>>> @Farooque Khan <[email-masked]> Ticket #86671 You were
>>>>> supposed to share the link with the customer to create an account to manage
>>>>> the auto-ship since the customer
>>>>> asked about it and you did not address the query.
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Mon, Mar 23, 2020 at 9:07 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Farooque Khan <[email-masked]> Chat with  John Greco :
>>>>>> Frank  The cost of shipping is $6.95
>>>>>> 5:16 AM
>>>>>> Firstly, the shipping cost is $6.83 and we must inform about both
>>>>>> ground and priority options. Please be careful.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Sun, Mar 22, 2020 at 8:31 AM Akash Sharma <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Adithya,
>>>>>>>
>>>>>>> Thanks for the feedback, I will work on that.
>>>>>>>
>>>>>>> Regards
>>>>>>> Akash
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From: *"Adithya Srivastava" <[email-masked]>
>>>>>>> *To: *"Akash Sharma" <[email-masked]>
>>>>>>> *Cc: *"phaedrusrf" <[email-masked]>, "Dimpy Chawla" <
>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>> [email-masked]>, "Arjun Hurry" <[email-masked]>,
>>>>>>> "Pritish Nandi" <[email-masked]>, "deeksha" <
>>>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>
>>>>>>> *Sent: *Saturday, 21 March, 2020 22:21:47
>>>>>>> *Subject: *Re: Feedback
>>>>>>>
>>>>>>> @Akash Sharma <[email-masked]>
>>>>>>>
>>>>>>> Can you make sure to check the customer's initial email before
>>>>>>> escalating to Deb. Ticket# 88386 was escalated incorrectly. Cx was
>>>>>>> asking for AV not BFO. Please be careful while escalating.
>>>>>>>
>>>>>>> Regards
>>>>>>> Adithya Srivastava
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From: *"Dimpy Chawla" <[email-masked]>
>>>>>>> *To: *"Phaedrus Arif" <[email-masked]>
>>>>>>> *Cc: *"Farooque Khan" <[email-masked]>, "Adithya
>>>>>>> Srivastava" <[email-masked]>, "Arjun Hurry" <
>>>>>>> [email-masked]>, "Akash Sharma" <[email-masked]>,
>>>>>>> "Pritish Nandi" <[email-masked]>, "Deeksha Dadu" <
>>>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>
>>>>>>> *Sent: *Friday, March 20, 2020 8:08:43 AM
>>>>>>> *Subject: *Re: Feedback
>>>>>>>
>>>>>>> Hi Arif,
>>>>>>>
>>>>>>> Thank you for correcting me every time and making me realize that
>>>>>>> somewhere my concepts are not correct properly so that I will discuss these
>>>>>>> things either with you or with my seniors to brush them up.
>>>>>>>
>>>>>>>  It means a lot for me. I will keep all these things and my mistakes
>>>>>>> noted in my notes so that I will not REPEAT these same mistakes again.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Dimpy Chawla :)
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>> *To: *"Farooque Khan" <[email-masked]>
>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>> "Arjun Hurry" <[email-masked]>, "Akash Sharma" <
>>>>>>> [email-masked]>, "Pritish Nandi" <[email-masked]>,
>>>>>>> "deeksha" <[email-masked]>, "Dimpy Chawla" <
>>>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>
>>>>>>> *Sent: *Thursday, March 19, 2020 7:56:43 PM
>>>>>>> *Subject: *Re: Feedback
>>>>>>>
>>>>>>> @Dimpy Chawla <[email-masked]>  Ticket #88391 How come
>>>>>>> you were not able to find the customer's order processed yesterday and
>>>>>>> escalate to Deb with an order from last year.
>>>>>>> Please make sure to pull up the records with first and last name,
>>>>>>> email, ZIP, phone separately to make sure not to miss out.
>>>>>>>
>>>>>>> @Dimpy Chawla <[email-masked]> EH-202003160018-499510 Saw
>>>>>>> you chat with Harry. Why didn't you offer him the STS price if the customer
>>>>>>> was not happy with the price since he was already enrolled
>>>>>>> under auto-ship?
>>>>>>>
>>>>>>> @Dimpy Chawla <[email-masked]>  Ticket #88391 Please be
>>>>>>> informed that we can manually refund partial amount if need be instead of
>>>>>>> fully refunding it.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Mar 17, 2020 at 12:09 AM Farooque Khan <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Thanks for the feedback. And thank you for correcting it.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Farooque
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>> *To: *"Adithya Srivastava" <[email-masked]>
>>>>>>>> *Cc: *"Arjun Hurry" <[email-masked]>, "Akash Sharma" <
>>>>>>>> [email-masked]>, "Pritish Nandi" <[email-masked]>,
>>>>>>>> "Deeksha Dadu" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>,
>>>>>>>> "Farooque Khan" <[email-masked]>
>>>>>>>> *Sent: *Monday, March 16, 2020 10:39:19 PM
>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>
>>>>>>>> @Farooque Khan <[email-masked]>  Ticket #88284  Why
>>>>>>>> didn't you cancel the auto-ship when the customer requested that clearly in
>>>>>>>> the email, please make sure to address the concern appropriately.
>>>>>>>> @Farooque Khan <[email-masked]> Ticket #88291   cancel
>>>>>>>> We need to inform the customer about the remaining items in the auto-ship
>>>>>>>> as the cx may not be aware of it since they were on upsell in the original
>>>>>>>> order.
>>>>>>>> Please inform the cx on a partial amendment in the auto-ship and
>>>>>>>> informing about the other supplements still active.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Mar 16, 2020 at 6:47 AM Adithya Srivastava <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Replied.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Adithya Srivastava
>>>>>>>>>
>>>>>>>>> ------------------------------
>>>>>>>>> *From: *"Arjun Hurry" <[email-masked]>
>>>>>>>>> *To: *"Akash Sharma" <[email-masked]>
>>>>>>>>> *Cc: *"Phaedrus Arif" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>> [email-masked]>, "Adithya Srivastava" <
>>>>>>>>> [email-masked]>, "Deeksha Dadu" <
>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>,
>>>>>>>>> "Farooque Khan" <[email-masked]>
>>>>>>>>> *Sent: *Saturday, March 14, 2020 11:40:49 PM
>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>
>>>>>>>>> @Adithya, please respond to Sam's email on EH-202003140818-166168.
>>>>>>>>>
>>>>>>>>> Thank you,
>>>>>>>>> AJ
>>>>>>>>>
>>>>>>>>> ------------------------------
>>>>>>>>> *From: *"akash sharma" <[email-masked]>
>>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>, "Adithya
>>>>>>>>> Srivastava" <[email-masked]>, "Deeksha" <
>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>,
>>>>>>>>> "Farooque Khan" <[email-masked]>, "arjun hurry" <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Sent: *Thursday, 12 March, 2020 13:26:16
>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>
>>>>>>>>> Hi Arif,
>>>>>>>>>
>>>>>>>>> Thank you for the feedback. I will keep that in mind to confirm
>>>>>>>>> before sending a reply.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Akash
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ------------------------------
>>>>>>>>> *From: *"Pritish Nandi" <[email-masked]>
>>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>> "Akash Sharma" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>> [email-masked]>, "deeksha" <[email-masked]>,
>>>>>>>>> "kaeiara blythe" <[email-masked]>, "Farooque Khan" <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Sent: *Thursday, March 12, 2020 1:01:48 PM
>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>
>>>>>>>>> Hi Arif,
>>>>>>>>>
>>>>>>>>> This is not his fault as he asked me on this. I have advised him
>>>>>>>>> to double check the shipping address just in case. Thank you.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Pritish
>>>>>>>>>
>>>>>>>>> ------------------------------
>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>> "Akash Sharma" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>> [email-masked]>, "deeksha" <[email-masked]>,
>>>>>>>>> "kaeiara blythe" <[email-masked]>, "Farooque Khan" <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Sent: *Wednesday, March 11, 2020 11:42:47 PM
>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>
>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>> #88044  We do not ask the customer to verify shipping address in
>>>>>>>>> case a wrong product has been sent, you could have simply escalated this to
>>>>>>>>> Deb to ship the correct product.
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Mar 11, 2020 at 8:37 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Dimpy Chawla <[email-masked]> Ticket #88060  Did you
>>>>>>>>>> even take the time to read the query? We don't need to escalate such
>>>>>>>>>> tickets to Deb, you could have simply checked and informed the customer.
>>>>>>>>>> Please read the query first before escalating it.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Mar 11, 2020 at 7:33 PM Pritish Nandi <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Akash,
>>>>>>>>>>>
>>>>>>>>>>> Can you make sure you are doing things right first time? This is
>>>>>>>>>>> the second mistake in last 2-3 days. Please review everything with senior
>>>>>>>>>>> in shift before you send a final reply to customer. The customer received
>>>>>>>>>>> CL instead of AV which is a mistake from our end and we asked him to return
>>>>>>>>>>> the bottle. If it would been a high quantity then possibly we could have
>>>>>>>>>>> escalated to Deb to make the decesion. However, here it was only 1 bottle
>>>>>>>>>>> and we could have asked the customer to keep the bottle as a token of
>>>>>>>>>>> apology.
>>>>>>>>>>>
>>>>>>>>>>> Also, we should have taken the correct shipping address and then
>>>>>>>>>>> escalated to Deb to reship the correct product asap. Now the customer has
>>>>>>>>>>> written to Dr. Sam which is not very good. Please be more careful and get
>>>>>>>>>>> everything reviewed by us.
>>>>>>>>>>>
>>>>>>>>>>> @Dimpy - Please make sure that you do a little more research
>>>>>>>>>>> before replying to customer as this would help sending the right response.
>>>>>>>>>>> I know the notes were not correct however, this would help.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Pritish
>>>>>>>>>>> ------------------------------
>>>>>>>>>>> *From: *"Adithya Srivastava" <[email-masked]>
>>>>>>>>>>> *To: *"Akash Sharma" <[email-masked]>, "Dimpy
>>>>>>>>>>> Chawla" <[email-masked]>
>>>>>>>>>>> *Cc: *"Phaedrus Arif" <[email-masked]>, "Arjun Hurry" <
>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>> "deeksha" <[email-masked]>, "kaeiara blythe" <
>>>>>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>>>>>> [email-masked]>
>>>>>>>>>>> *Sent: *Wednesday, March 11, 2020 7:16:22 PM
>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>
>>>>>>>>>>> @Akash Sharma <[email-masked]> Ticket: 88044 -
>>>>>>>>>>>
>>>>>>>>>>> Notes mentioned in UC weren't clear also. @Dimpy Chawla
>>>>>>>>>>> <[email-masked]> There were no UC notes regarding
>>>>>>>>>>> your reply to the customer. You can simply ask him to confirm the shipping
>>>>>>>>>>> address for the shipment of AV and escalate this to Deb.
>>>>>>>>>>>
>>>>>>>>>>> *@Team: Please be careful about the email and tickets.*
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>
>>>>>>>>>>> ------------------------------
>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>> *To: *"Akash Sharma" <[email-masked]>
>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>> "Arjun Hurry" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>>> [email-masked]>, "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>> "kaeiara blythe" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>>>>>> [email-masked]>
>>>>>>>>>>> *Sent: *Tuesday, March 10, 2020 8:49:58 PM
>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>
>>>>>>>>>>> @Farooque Khan <[email-masked]>  Ticket #88121 Why
>>>>>>>>>>> was this escalated to Deb? Were you not able to simply explain the charges
>>>>>>>>>>> and the exchange rate conversion to the customer? Please leave the notes in
>>>>>>>>>>> UC as well.
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Mar 9, 2020 at 9:57 PM Akash Sharma <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>
>>>>>>>>>>>> About the ticket number #88060. While checking his order I
>>>>>>>>>>>> clicked on the wrong order from the order timeline and refunded.
>>>>>>>>>>>> I apologize for the mistake and will ensure that such mistakes
>>>>>>>>>>>> aren't repeated in future.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>> Akash
>>>>>>>>>>>>
>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>> *To: *"Arjun Hurry" <[email-masked]>
>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash sharma" <
>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>> [email-masked]>, "deeksha" <[email-masked]>,
>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>> *Sent: *Monday, March 9, 2020 9:24:04 PM
>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>
>>>>>>>>>>>> @Akash Sharma <[email-masked]>  Ticket #88060  Why
>>>>>>>>>>>> did you refund the incorrect order? Any explanation?
>>>>>>>>>>>> @Dimpy Chawla <[email-masked]>  Ticket #88078   You
>>>>>>>>>>>> did not cancel the auto-ship subscription that the customer wasn't aware
>>>>>>>>>>>> of. You need to check the order history of the customer if a customer asks
>>>>>>>>>>>> to cancel any order as it could be a part of the auto-ship. Please make
>>>>>>>>>>>> sure not to repeat this.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>> On Fri, Mar 6, 2020 at 6:57 AM Arjun Hurry <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Dimpy - 87990 - please send a holding reply to the customer
>>>>>>>>>>>>> and then escalate, thanks.
>>>>>>>>>>>>>
>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>> *From: *"arjun hurry" <[email-masked]>
>>>>>>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash sharma" <
>>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>> [email-masked]>, "Deeksha" <[email-masked]>,
>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>>> *Sent: *Thursday, 5 March, 2020 01:42:19
>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Dimpy ticket 87965 - if there's a question about whether an
>>>>>>>>>>>>> order was placed in error, please update the UC notes to say "DO NOT SHIP"
>>>>>>>>>>>>> and either put it on hold in ShipStation or escalate it. If Sam hadn't
>>>>>>>>>>>>> questioned this order, this would have shipped. Please be careful.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>
>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>> *To: *"arjun hurry" <[email-masked]>
>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash sharma" <
>>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>> [email-masked]>, "Deeksha" <[email-masked]>,
>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>>> *Sent: *Wednesday, 4 March, 2020 22:36:06
>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Kae
>>>>>>>>>>>>>
>>>>>>>>>>>>> Did you call or send any email after that?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, 4 Mar, 2020, 10:35 PM Phaedrus Arif, <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Arjun
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> It was years ago, so I don't have it saved.
>>>>>>>>>>>>>> You could clarify with Deb through webmail if you need the
>>>>>>>>>>>>>> confirmation.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, 4 Mar, 2020, 10:27 PM Arjun Hurry, <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Arif- Thanks, do you have a reference ticket for Deb's
>>>>>>>>>>>>>>> response, or was it via email? I couldn't find it in history. -AJ
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>> *To: *"arjun hurry" <[email-masked]>
>>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash
>>>>>>>>>>>>>>> sharma" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <[email-masked]>,
>>>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>>>>> *Sent: *Wednesday, 4 March, 2020 22:22:18
>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Arjun
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Deb responded to such an email a long time ago, so I
>>>>>>>>>>>>>>> informed the customer and also you for future reference.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, 4 Mar, 2020, 10:20 PM Arjun Hurry, <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Arif 87954 - I know, however (as usual) the ad doesn't
>>>>>>>>>>>>>>>> make that clear, and I was hoping Deb would respond. -AJ
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>>> *To: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash
>>>>>>>>>>>>>>>> sharma" <[email-masked]>
>>>>>>>>>>>>>>>> *Cc: *"Dimpy Chawla" <[email-masked]>, "Pritish
>>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "arjun hurry" <
>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>> [email-masked]>, "hritick diwakar" <
>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>> *Sent: *Wednesday, 4 March, 2020 21:15:51
>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Farooque Khan <[email-masked]> Ticket #87958
>>>>>>>>>>>>>>>> No update in UC notes??? Did you ask the customer why is he coming back to
>>>>>>>>>>>>>>>> find out about the shipment 4 months later?
>>>>>>>>>>>>>>>> What sort of probing did you do?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket #87954 Any
>>>>>>>>>>>>>>>> promotions or offers that run on the website is only applicable on new
>>>>>>>>>>>>>>>> orders, never for the existing auto-ship subscriptions.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Farooque Khan <[email-masked]> Ticket #87949
>>>>>>>>>>>>>>>> How did you successfully cancel it? It was awaiting shipment in
>>>>>>>>>>>>>>>> Shipstation, if I had missed it for another hour or so, it could have been
>>>>>>>>>>>>>>>> shipped out costing HFL from its pocket.
>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]> Can you please check
>>>>>>>>>>>>>>>> with him and show how to cancel the order in SS and when to refund
>>>>>>>>>>>>>>>> proactively so we could avoid the red flags. Thanks
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Mon, Mar 2, 2020 at 10:20 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Adithya
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> We don't want to leave a room of error. It may or may not
>>>>>>>>>>>>>>>>> but we gotta be sure to change all the dates.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, 2 Mar, 2020, 10:12 PM Adithya Srivastava, <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks for letting me know. Just to confirm - If we
>>>>>>>>>>>>>>>>>> change the status to "Cancelled" and change the dates of autoship to
>>>>>>>>>>>>>>>>>> **/**/2099 will it still process the order as per the "Next Attempt" date?
>>>>>>>>>>>>>>>>>> Please clarify.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>> *To: *"Dimpy Chawla" <[email-masked]>
>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>, "Adithya Srivastava" <
>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>> [email-masked]>, "Hritick Diwakar" <
>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>> *Sent: *Monday, March 2, 2020 10:05:32 PM
>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]>
>>>>>>>>>>>>>>>>>> EH-202003010018-077249  You used 2 separate coupon codes
>>>>>>>>>>>>>>>>>> and free shipping. Please try not to go beyond 15% discount if the customer
>>>>>>>>>>>>>>>>>> is adamant, then add free shipping. It's okay for this time but in the
>>>>>>>>>>>>>>>>>> future, avoid going beyond 15%.
>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]> EH-202003011525-055712
>>>>>>>>>>>>>>>>>> You changed the name on the shipping as per the customer's request over
>>>>>>>>>>>>>>>>>> chat but did not check the payment was unprocessed and the account is still
>>>>>>>>>>>>>>>>>> in receivables. Please be careful to check the basics.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>> #87830 We are not supposed to ask for the pictures on a shorted order, only
>>>>>>>>>>>>>>>>>> where the bottles are damaged. Please make sure to not repeat this.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  EH-201911212127-100713
>>>>>>>>>>>>>>>>>> You did not change the year in the next attempt date box where it showed to
>>>>>>>>>>>>>>>>>> process the payment on 03/04/2020. Please be careful.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Sat, Feb 29, 2020 at 11:11 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Dimpy
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thank you for the acknowledgement and hope you do not
>>>>>>>>>>>>>>>>>>> repeat them.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Have a nice weekend.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Sat, 29 Feb, 2020, 8:22 AM Dimpy Chawla, <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thank you for letting me know my errors by giving the
>>>>>>>>>>>>>>>>>>>> feedback, so that I can make things more clear in my mind for me and NOT to
>>>>>>>>>>>>>>>>>>>> REPEAT these mistakes again in future.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> In regards to  EH-202002032131-000358 I faced this kind
>>>>>>>>>>>>>>>>>>>> of case first time, Sorry for that Arif i have no idea about merging the
>>>>>>>>>>>>>>>>>>>> AS. My perception was we can not add any product because if we will add any
>>>>>>>>>>>>>>>>>>>> supplements from our end then how the charges will deduct from the
>>>>>>>>>>>>>>>>>>>> customer's  account and frankly speaking I haven't noticed that he has a
>>>>>>>>>>>>>>>>>>>> auto ship for BPO as well.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> In regards to this order EH-202002272011-544563 I also
>>>>>>>>>>>>>>>>>>>> have mailed Jessica to cancel this order If you will search you can see
>>>>>>>>>>>>>>>>>>>> there were two mails which was sent to Jess, (You can check while taking
>>>>>>>>>>>>>>>>>>>> chat I mailed Jess at 10:42 still the chat was going on) Yes I admit this I
>>>>>>>>>>>>>>>>>>>> have forget to raise ticket for that I am so sorry, May be in hassle I
>>>>>>>>>>>>>>>>>>>> forget to create that.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> In this  EH-202002010038-377376 I am sorry I haven't
>>>>>>>>>>>>>>>>>>>> cleared the next attempt date. I assure you I will not make any mistakes
>>>>>>>>>>>>>>>>>>>> like this again.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> All the things and feedback which you have shared with
>>>>>>>>>>>>>>>>>>>> me today, I will keep all of that in my mind and I will not repeat these
>>>>>>>>>>>>>>>>>>>> mistakes again in  future and will do my job appropriately.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thank you once again for letting me know my mistakes. I
>>>>>>>>>>>>>>>>>>>> will take care of these and i will not repeat this in future again. I am so
>>>>>>>>>>>>>>>>>>>> sorry to bother you this much.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Dimpy :)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>> *Cc: *"Dimpy Chawla" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>>> Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>> "Hritick Diwakar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, February 28, 2020 11:37:09 PM
>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]>
>>>>>>>>>>>>>>>>>>>> EH-202002272011-544563  I see you emailed Jessica on this one but please
>>>>>>>>>>>>>>>>>>>> add that to UC notes as well.
>>>>>>>>>>>>>>>>>>>> I couldn't find your cancellation request in Gmail, so
>>>>>>>>>>>>>>>>>>>> I emailed Jessica. You also need to open a ticket in zendesk so we could
>>>>>>>>>>>>>>>>>>>> refund accordingly.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Fri, Feb 28, 2020 at 8:37 PM Pritish Nandi <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hi Dimpy,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> What is happening here? So many basic checks missed.
>>>>>>>>>>>>>>>>>>>>> If you are not sure and have doubts then you would need to ask rather then
>>>>>>>>>>>>>>>>>>>>> doing an incomplete job. Please reach out to me so that I can show you
>>>>>>>>>>>>>>>>>>>>> exactly what Arif means and how it needs to be done. But in future this
>>>>>>>>>>>>>>>>>>>>> cannot happen again.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>> *To: *"Dimpy Chawla" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>>>> Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>> "Hritick Diwakar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, February 28, 2020 8:25:22 PM
>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>> #87803 What happened with this ticket Dimpy? Why
>>>>>>>>>>>>>>>>>>>>> can't we add BPO to the existing auto-ship of this customer?
>>>>>>>>>>>>>>>>>>>>> Did you check the customer already had an active
>>>>>>>>>>>>>>>>>>>>> auto-ship of Blood Pressure Optimizer
>>>>>>>>>>>>>>>>>>>>> EH-202002032131-000358 ?
>>>>>>>>>>>>>>>>>>>>> Please explain how did you miss to check his BPO
>>>>>>>>>>>>>>>>>>>>> auto-ship and who told you we cannot add a supplement to an existing
>>>>>>>>>>>>>>>>>>>>> auto-ship and why does the cx need to place
>>>>>>>>>>>>>>>>>>>>> a new order and pay extra for shipping?
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> EH-202002272011-544563
>>>>>>>>>>>>>>>>>>>>> The cx asked to cancel and refund. You simply added a note in UC but you
>>>>>>>>>>>>>>>>>>>>> were also supposed to email
>>>>>>>>>>>>>>>>>>>>> Jessica immediately to cancel the shipment so we could
>>>>>>>>>>>>>>>>>>>>> refund accordingly. You need to raise a ticket in zendesk as well informing
>>>>>>>>>>>>>>>>>>>>> the customer and leave it open
>>>>>>>>>>>>>>>>>>>>> so the order could be refunded once the shipment is
>>>>>>>>>>>>>>>>>>>>> canceled.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> EH-202002010038-377376
>>>>>>>>>>>>>>>>>>>>> You changed the next auto-ship date as per the customer's request, however,
>>>>>>>>>>>>>>>>>>>>> you forgot to change the next attempt date which still showed as
>>>>>>>>>>>>>>>>>>>>> 02/29/2020. Please be extra careful with making changes in auto-ship orders.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> ZD 85598
>>>>>>>>>>>>>>>>>>>>> You did not re-enable the auto-ship as it showed canceled since 12/09.
>>>>>>>>>>>>>>>>>>>>> Please make sure to do the job appropriately.
>>>>>>>>>>>>>>>>>>>>> How were you supposed to change the next auto-ship
>>>>>>>>>>>>>>>>>>>>> date when the order for today did not even process and you informed the
>>>>>>>>>>>>>>>>>>>>> customer you made
>>>>>>>>>>>>>>>>>>>>> all the changes?
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>> #87804 We're supposed to update the UC notes of what happened when working
>>>>>>>>>>>>>>>>>>>>> on an order like this. Please make sure to leave the notes in UC in the
>>>>>>>>>>>>>>>>>>>>> future.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Thu, Feb 27, 2020 at 9:11 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>> EH-202001290014-000378  You canceled one of the
>>>>>>>>>>>>>>>>>>>>>> auto-ship subscriptions and did not check the customer has another
>>>>>>>>>>>>>>>>>>>>>> auto-ship for the same supplement.
>>>>>>>>>>>>>>>>>>>>>> The customer was upset on the call but I pacified
>>>>>>>>>>>>>>>>>>>>>> him. Please be careful in the future and check the last few orders when you
>>>>>>>>>>>>>>>>>>>>>> cancel a customer's auto-ship subscription.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 25, 2020 at 3:06 PM Dimpy Chawla <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thank you so much for letting me know I will noted
>>>>>>>>>>>>>>>>>>>>>>> down this thing.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>> Dimpy Chawla
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *To: *"Dimpy Chawla" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>>>>>> Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Hritick Diwakar" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Tuesday, February 25, 2020 2:27:33 PM
>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>>> check the offers and prices on www.hflorder.com or
>>>>>>>>>>>>>>>>>>>>>>> www.4hfl.com and then quote the customers
>>>>>>>>>>>>>>>>>>>>>>> accordingly.
>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> We could
>>>>>>>>>>>>>>>>>>>>>>> change it to the same day if the credit card information is up to date as
>>>>>>>>>>>>>>>>>>>>>>> the order will be automatically processed and sent to the shipping team
>>>>>>>>>>>>>>>>>>>>>>> after midnight and typically the orders are shipped on the next business
>>>>>>>>>>>>>>>>>>>>>>> day.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 25, 2020 at 7:40 AM Dimpy Chawla <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Hey Arif,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thank you for the feedback. At that time my
>>>>>>>>>>>>>>>>>>>>>>>> thinking was, may be it will be very much hassle creating situation for the
>>>>>>>>>>>>>>>>>>>>>>>> shipping team to ship the product after 1 day. That is why I said him to
>>>>>>>>>>>>>>>>>>>>>>>> change the date to 02/26/2020 in this the shipping team will get ample of
>>>>>>>>>>>>>>>>>>>>>>>> time to make his product ready and shipped.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> If I changed his date to 02/24/2020 than it will
>>>>>>>>>>>>>>>>>>>>>>>> take one more day to ship the product it means the product will shipped out
>>>>>>>>>>>>>>>>>>>>>>>> on 02/25/2020. So i thought 02/26/2020 will be the convenient day for the
>>>>>>>>>>>>>>>>>>>>>>>> shipping team as well as for the customer.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> IF I made mistake in this so I will noted down my
>>>>>>>>>>>>>>>>>>>>>>>> this feedback and I assure you I will not repeat this mistake again.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks once again :)
>>>>>>>>>>>>>>>>>>>>>>>> Dimpy
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>> "Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Hritick Diwakar" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, February 24, 2020 8:52:18 PM
>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>> your chat with a customer on 02/21 where you replied to the customer:
>>>>>>>>>>>>>>>>>>>>>>>> Harry
>>>>>>>>>>>>>>>>>>>>>>>> 8:35 PM
>>>>>>>>>>>>>>>>>>>>>>>> It will cost you $279.79 excluding shipping and
>>>>>>>>>>>>>>>>>>>>>>>> handling charges.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> I am curious to know where did you get this from?
>>>>>>>>>>>>>>>>>>>>>>>> Please let me know after checking thoroughly.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Saw your
>>>>>>>>>>>>>>>>>>>>>>>> chat with a customer Robert Meinecke
>>>>>>>>>>>>>>>>>>>>>>>> You replied to the customer:
>>>>>>>>>>>>>>>>>>>>>>>> I am so sorry, Robert you can not make the changes
>>>>>>>>>>>>>>>>>>>>>>>> till 2/25/2020 because it is not possible to ship the product as much early
>>>>>>>>>>>>>>>>>>>>>>>> as you are saying.
>>>>>>>>>>>>>>>>>>>>>>>> Could I ask the reason why can't we change the
>>>>>>>>>>>>>>>>>>>>>>>> auto-ship date to 02/24 as per the customer's request?
>>>>>>>>>>>>>>>>>>>>>>>> In this case, it's ok to change the date to 02/26
>>>>>>>>>>>>>>>>>>>>>>>> since the credit card could take up to 24-48 hours to update since the
>>>>>>>>>>>>>>>>>>>>>>>> customer mentioned about changing the CC info later but your reply was
>>>>>>>>>>>>>>>>>>>>>>>> related to the shipping issue which is why I am asking. Please let me know.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Feb 22, 2020 at 11:32 PM Arjun Hurry <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya - 87158 - Please escalate these types of
>>>>>>>>>>>>>>>>>>>>>>>>> tickets to Deb asap. Customer called back and was pissed off that this
>>>>>>>>>>>>>>>>>>>>>>>>> hadn't been taken care of since the 4th. Please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"arjun hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"phaedrusrf" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>> "Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino"
>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "hritick diwakar" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 19 February, 2020 03:13:48
>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy - ticket 87312 - only international orders
>>>>>>>>>>>>>>>>>>>>>>>>> take 12-21 business days on average. This is a domestic (US) order, so with
>>>>>>>>>>>>>>>>>>>>>>>>> standard shipping ($6.83) it's 5-7 business days.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino"
>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "hritick diwakar" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, 13 February, 2020 20:14:22
>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> They never asked to cancel the AS and just said
>>>>>>>>>>>>>>>>>>>>>>>>> they would like to return. I was not sure if I should have cancelled it or
>>>>>>>>>>>>>>>>>>>>>>>>> not. However, why did you give return instructions when they have more than
>>>>>>>>>>>>>>>>>>>>>>>>> one bottle sent under AS membership. As per the terms HFL Optimized Club™
>>>>>>>>>>>>>>>>>>>>>>>>> monthly auto ship members are not eligible for a monetary refund once your
>>>>>>>>>>>>>>>>>>>>>>>>> second (and subsequent) bottle has been shipped.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> I am surely confused here. Please advise what am I
>>>>>>>>>>>>>>>>>>>>>>>>> missing?
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino"
>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Hritick Diwakar" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, February 13, 2020 8:08:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]> :  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>> #87425  You did not cancel the auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>> subscription, not sure if you forgot or missed on it. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 12, 2020 at 10:23 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202002070051-144395 You also need to cancel
>>>>>>>>>>>>>>>>>>>>>>>>>> the auto-ship apart form changing the year to 2099. Please make sure to not
>>>>>>>>>>>>>>>>>>>>>>>>>> miss it.
>>>>>>>>>>>>>>>>>>>>>>>>>> And there was another active auto-ship of
>>>>>>>>>>>>>>>>>>>>>>>>>> CholesLo which you never mentioned to the customer. Please be more
>>>>>>>>>>>>>>>>>>>>>>>>>> attentive in the future when working on auto-ship subscription.
>>>>>>>>>>>>>>>>>>>>>>>>>> Also, in one of the chats you shared the link
>>>>>>>>>>>>>>>>>>>>>>>>>> with the customer to update the CC info which is no longer active, please
>>>>>>>>>>>>>>>>>>>>>>>>>> use the link going forward:
>>>>>>>>>>>>>>>>>>>>>>>>>> https://www.hflorder.com/cc/
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>> #87404 Please be informed HFL does not allow its supplements to be sold
>>>>>>>>>>>>>>>>>>>>>>>>>> online by anyone else especially on amazon, eBay.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 27, 2020 at 7:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #86949
>>>>>>>>>>>>>>>>>>>>>>>>>>> We do not offer a 50% refund on more than 1 used bottle. Please refrain
>>>>>>>>>>>>>>>>>>>>>>>>>>> from offering a 50% refund on more than 1 used bottle. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>>> your chat with a customer called Raji, where you suggested to check with a
>>>>>>>>>>>>>>>>>>>>>>>>>>> doctor. In such cases, you could share the benefits of our concerned
>>>>>>>>>>>>>>>>>>>>>>>>>>> supplement
>>>>>>>>>>>>>>>>>>>>>>>>>>> and if you feel confused, then offer the
>>>>>>>>>>>>>>>>>>>>>>>>>>> customer an email response to address the concern so the customer doesn't
>>>>>>>>>>>>>>>>>>>>>>>>>>> feel we did not address his concern.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket #86948 do
>>>>>>>>>>>>>>>>>>>>>>>>>>> It's better to check how many bottles have been used in big orders before
>>>>>>>>>>>>>>>>>>>>>>>>>>> offering a 50% refund as we do not want to refund on more than 1 used
>>>>>>>>>>>>>>>>>>>>>>>>>>> bottle.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 21, 2020 at 7:38 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>> #86827 You didn't change the auto-ship date as promised. What's the reason
>>>>>>>>>>>>>>>>>>>>>>>>>>>> today for this kind of repeated mistake? No UC notes either??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85313 This ticket was in pending status and you mentioned it has been
>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalated, did you escalate to Deb through webmail/gmail?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 15, 2020 at 12:45 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please follow up on the declined orders and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> update the UC notes accordingly:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001101117-577650
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001120038-577265
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001130725-566697
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001132345-577016
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 8, 2020 at 9:44 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #86346 Please refrain using the term
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Return Label" or rather use "return authorization" as return label implies
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> we are paying for the return postage which is certainly not the case.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 1, 2020 at 7:40 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #86256 Thanks Please be informed none of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the supplements is totally organic, rather use "mostly organic". It's an
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> all-natural supplement but not totally organic.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Dec 23, 2019 at 9:27 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201812240102-322833  You reinstated the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship, however,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the credit card had to be updated since
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there was no recent order processed and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the information is wiped off when you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reinstate the subscription after a long time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You could double-check after reinstating
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the auto-ship to confirm if the card # still shows up.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have emailed the customer for this one ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 86015.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85983 I just want to inform we must include the 50% refund offer in any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> case as the customer could change the mind
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on the full refund cause of the return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> postage and long wait. It helps us save as much we can.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>   Ticket #75302 So, here we go again with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the auto-ship still not being canceled even after informing the customer.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Do I have to keep anticipating this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> specific repeated mistake from you so frequently?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> How would you want me to respond on this in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future in a constructive way even after pointing out many a time,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat? No UC notes...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Dec 20, 2019 at 7:44 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85939  EH-201912170025-188216 You left a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> note about canceling the auto-ship but it has not been canceled yet.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you confirm with the customer, if so,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please cancel the auto-ship subscription and let me know?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have left the ticket open for you so
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please do what's needed and close the ticket.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 19, 2019 at 8:31 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #85915  @ Dustin (Alias) Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> don't forget to inform the cx about the last order shipped or else the cx
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> could come back shouting at us after putting in the cancellation request.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec 18, 2019 at 8:01 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *FREE BOTTLE OFFER*
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I would just like to clarify one thing
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> about the freehfl.com, this website is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not live and we are not definite if it will ever be. If any customer comes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and asks about the "Free Bottle Offer", we need to inform them the Free
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bottle is applicable on the purchase of 2 bottles at $99.97, not any kind
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> of lucky draw. They could simply visit the website
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> freehfl.com and fill in their details
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and once the website goes live, they will be notified, that's all we need
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to inform.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please let me know if anyone has any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> doubt on this one.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 17, 2019 at 10:09 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #77691  Could you help me understand
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> why did you offer the STS price where the customer only wanted us to hold
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it off and would surely get back to reinstate the auto-ship? This is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> certainly not a wise decision. It wasn't necessary for this situation.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85836  Why didn't you inform the customer about the order that's been
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> processed on 12/17 as he will surely come backfiring at us?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You mentioned in UC notes about the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer asking to cancel auto-ship and you offered STS, which is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> definitely not the case.. What's going on here mate?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85839 & 84733 Why multiple replies??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You could have simply answered in one reply.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 12, 2019 at 12:55 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #84650  EH-201911090134-111773  Why
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> did you cancel the auto-ship of BFO when the customer never even asked for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it?? She clearly mentioned about cancelling CheatMeals which I had
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancelled, so what was the need to cancel BFO?? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Dec 6, 2019 at 9:05 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201911280010-555983  This
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer on chat asked you to cancel his auto-ship and you confirmed the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer it was cancelled. However, I cross-checked and saw you didn't
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mention anything in the notes and didn't cancel the auto-ship either.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please give an explanation worth listening to. This is not appreciated...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your chat with John Sullivan and you did not respond to him when he asked
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> where to go from here after not being able to place the order online and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the chat was ended. What went on? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85490 We need to inform the customer about the last auto-ship order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  if it has been delivered to the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer so they cannot come
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> backfiring at us. Please make sure to inform the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  customers in the future in similar
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> situations.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 3, 2019 at 10:25 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85387  No notes in UC, how are we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> supposed to respond if you do not mention what's going on with the exchange
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instructions. Please make sure to outline the concern in UC notes to make
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it easier for the next agent to work on it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 26, 2019 at 1:05 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #85034  You shared the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> previous order of this customer to Jessica to cancel and the recent order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> has been already shipped.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you not realize the order id
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you were sharing was from the previous month?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Why is no one answering to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the webmail since yesterday?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> There have been pending emails
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> where the customers wanted to place the order under the Black Friday Sale
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and today we cannot get them the discount.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Agents during the afternoon/evening
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shift also did not respond to many of the zendesk tickets and some of them
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> were still open without any response.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Is there a need to REMIND each one
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> individually??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PLEASE MAKE SURE NOT TO APPLY MORE
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> THAN ONE DISCOUNT CODE AT THE TIME OF PLACING AN ORDER OVER THE PHONE
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> (EXCEPTION
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> OF FREE SHIPPING IF THE ORDER IS
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> OVER 6 BOTTLES)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This will not be accepted if anyone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> is found applying more than one coupon code on any order placed over the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> phone. WE DO NOT CLUB DIFFERENT
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> DISCOUNTS ON THE SAME ORDER.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 21, 2019 at 11:04 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #84825 Are you not aware of how
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to cancel international orders? Dr. Sam recently shared a link to a video
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explaining how to do it. Please check the webmail and go through the link
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so we do not have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>
>>>>>
>>>>>