Subject: Re: Feedback
From: Phaedrus Arif <[email-masked]>
To: Adithya Srivastava <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>
Cc: Arjun Hurry <[email-masked]>, Deeksha Dadu <[email-masked]>, Dimpy Chawla <[email-masked]>, Akash Sharma <[email-masked]>, Farooque Khan <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 6 Apr 2020 21:03:36 +0530

@Farooque Khan <[email-masked]>  EH-202004030010-155395  What
were you thinking dude....you did not cancel the auto-ship and no email to
the customer with the return instructions,
no notes in UC, were you waiting for me to do all this????????? @Deeksha
Dadu <[email-masked]> @Pritish Nandi <[email-masked]> Please
check what happened why didn't he do anything on this account.

Thanks
Arif
Cheers to life :-)

On Wed, Apr 1, 2020 at 8:30 PM Phaedrus Arif <[email-masked]> wrote:

> Nusan -  EH-202003312154-500667 Please make sure to email Jessica the
> exact quantity of the supplements instead of the SKU code.
>
> @Pritish Nandi <[email-masked]>  Ticket #88695  You forgot to
> cancel the auto-ship orders on this one which the customer requested
> specifically, I have done it for now.
> Please be careful.
>
> @Arjun Hurry <[email-masked]> Ticket #83225 This order is
> beyond the refund time frame, why did you email the return instructions?
> Please be careful.
>
> @ Nusan: Ticket #88700 Please update the UC notes when you work on any
> account.
>
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Thu, Mar 26, 2020 at 8:59 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @Adithya Srivastava <[email-masked]>
>> EH-202003241447-599187  I placed the order giving a discount of $15 and
>> free shipping but I see you refunded another $25
>> on this order since the cx claims to have received an email of $25 later
>> after this order was placed. Why did you refund when she already got free
>> shipping and $15 ongoing discount.
>> Please explain.
>> Also, please make sure not to refund without informing Deb in such cases
>> where the customers already get an additional discount.
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Thu, Mar 26, 2020 at 8:24 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Dimpy Chawla <[email-masked]>  Ticket #88544  This is a
>>> repeated mistake, this customer had 2 subscriptions for the same supplement
>>> that you didn't thoroughly check and since he asked to change
>>> frequency to every other month, you should have skipped next month as
>>> well. Please do not make the same errors on which you have been given
>>> feedback.
>>> We must check cautiously of another auto-ship when we work on it just to
>>> avoid any inconvenience to the customer.
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Thu, Mar 26, 2020 at 7:04 AM Adithya Srivastava <
>>> [email-masked]> wrote:
>>>
>>>> Hi Aj,
>>>>
>>>> I am generally adding the order ID in the tickets only when we are
>>>> talking about a specific order. If it is an autoship modification query by
>>>> customer then adding the order ID is not much fruitful as we have the email
>>>> to look up for.
>>>>
>>>> Thanks for the feedback!
>>>>
>>>> Regards
>>>> Adithya Srivastava
>>>>
>>>> ------------------------------
>>>> *From: *"Arjun Hurry" <[email-masked]>
>>>> *To: *"Deeksha Dadu" <[email-masked]>
>>>> *Cc: *"Dimpy Chawla" <[email-masked]>, "Phaedrus Arif" <
>>>> [email-masked]>, "Akash Sharma" <[email-masked]>,
>>>> "Adithya Srivastava" <[email-masked]>, "Farooque
>>>> Khan" <[email-masked]>, "Pritish Nandi" <
>>>> [email-masked]>
>>>> *Sent: *Thursday, 26 March, 2020 02:36:15
>>>> *Subject: *Re: Feedback
>>>>
>>>> @Pritish, @Adithya, @Dimpy - please add the order ID to the tickets in
>>>> ZD. Seeing a bunch of tickets over the past week with no order numbers.
>>>>
>>>> Thank you,
>>>> AJ
>>>>
>>>> ------------------------------
>>>> *From: *"Deeksha" <[email-masked]>
>>>> *To: *"Dimpy Chawla" <[email-masked]>
>>>> *Cc: *"phaedrusrf" <[email-masked]>, "akash sharma" <
>>>> [email-masked]>, "Adithya Srivastava" <
>>>> [email-masked]>, "Farooque Khan" <
>>>> [email-masked]>, "arjun hurry" <[email-masked]>,
>>>> "Pritish Nandi" <[email-masked]>
>>>> *Sent: *Wednesday, 25 March, 2020 09:52:53
>>>> *Subject: *Re: Feedback
>>>>
>>>> Dimpy you have been told several times in the past to make sure you
>>>> always search with name, zip code, and email addresses all to make sure
>>>> that you do not miss any orders of that customer. It is your job to
>>>> investigate and see if the orders belong to the same person or. This needs
>>>> to be done by default, customer doesn’t have to come and specifically tell
>>>> you to search using different ways.
>>>>
>>>> Sent from my iPhone
>>>>
>>>> On 25 Mar 2020, at 07:42, Dimpy Chawla <[email-masked]>
>>>> wrote:
>>>>
>>>> 
>>>> Hi Arif/Deeksha Mam
>>>>
>>>> Greetings for the day.
>>>>
>>>> Thank you for your acknowledgement! The respective customer came on
>>>> chat and gave the email ID, under which the only Auto ship was available is
>>>> for BBE. Which I cancelled and confirmed to him. However, when he returned
>>>> back to chat yesterday with you (Arif), he claimed that the new AS order
>>>> was placed. Arif, upon checking with his name found another AS but with
>>>> different email ID.
>>>>
>>>> I will make sure to search with the name and every possible aspect to
>>>> look for the order in future, also to confirm the email ID with the
>>>> customer with which he has placed the order.
>>>>
>>>> While I deeply regret and apologise for this flaw, it can be happen
>>>> with anyone. I hope You can understand my situation. Once again I apologise
>>>> for the mistake and will make sure not to repeat such things in future.
>>>>
>>>> Thanks & Regards,
>>>> Dimpy Chawla :)
>>>>
>>>> ------------------------------
>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>> *To: *"Akash Sharma" <[email-masked]>
>>>> *Cc: *"Adithya Srivastava" <[email-masked]>, "Dimpy
>>>> Chawla" <[email-masked]>, "Farooque Khan" <
>>>> [email-masked]>, "Arjun Hurry" <[email-masked]>,
>>>> "Pritish Nandi" <[email-masked]>, "deeksha" <
>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>
>>>> *Sent: *Tuesday, 24 March, 2020 20:25:19
>>>> *Subject: *Re: Feedback
>>>>
>>>> @Farooque Khan <[email-masked]>  EH-202003200014-499874 What
>>>> are you doing mate????? This is unacceptable. You told him there was a
>>>> pending charge
>>>> when the order was already processed and shipped out on 03/20 for
>>>> ProVanax, you did not cancel the auto-ship subscription either which you
>>>> promised to the customer.
>>>> Are you even pulling up the records or blindly giving the information
>>>> to the customers. @Dimpy Chawla <[email-masked]> EH-202003160018-499510
>>>> You cancelled his AS for BBE but
>>>> missed out on PV auto-ship. Please understand this is not acceptable
>>>> and be extremely careful when working on an auto-ship subscription.
>>>> @Pritish Nandi <[email-masked]> Please check with them if they
>>>> are mission out on any information on how to deal in such situations.
>>>>
>>>> @Farooque Khan <[email-masked]> Ticket #86671 You were
>>>> supposed to share the link with the customer to create an account to manage
>>>> the auto-ship since the customer
>>>> asked about it and you did not address the query.
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Mon, Mar 23, 2020 at 9:07 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Farooque Khan <[email-masked]> Chat with  John Greco :
>>>>> Frank  The cost of shipping is $6.95
>>>>> 5:16 AM
>>>>> Firstly, the shipping cost is $6.83 and we must inform about both
>>>>> ground and priority options. Please be careful.
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Sun, Mar 22, 2020 at 8:31 AM Akash Sharma <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Adithya,
>>>>>>
>>>>>> Thanks for the feedback, I will work on that.
>>>>>>
>>>>>> Regards
>>>>>> Akash
>>>>>>
>>>>>> ------------------------------
>>>>>> *From: *"Adithya Srivastava" <[email-masked]>
>>>>>> *To: *"Akash Sharma" <[email-masked]>
>>>>>> *Cc: *"phaedrusrf" <[email-masked]>, "Dimpy Chawla" <
>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>> [email-masked]>, "Arjun Hurry" <[email-masked]>,
>>>>>> "Pritish Nandi" <[email-masked]>, "deeksha" <
>>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>
>>>>>> *Sent: *Saturday, 21 March, 2020 22:21:47
>>>>>> *Subject: *Re: Feedback
>>>>>>
>>>>>> @Akash Sharma <[email-masked]>
>>>>>>
>>>>>> Can you make sure to check the customer's initial email before
>>>>>> escalating to Deb. Ticket# 88386 was escalated incorrectly. Cx was
>>>>>> asking for AV not BFO. Please be careful while escalating.
>>>>>>
>>>>>> Regards
>>>>>> Adithya Srivastava
>>>>>>
>>>>>> ------------------------------
>>>>>> *From: *"Dimpy Chawla" <[email-masked]>
>>>>>> *To: *"Phaedrus Arif" <[email-masked]>
>>>>>> *Cc: *"Farooque Khan" <[email-masked]>, "Adithya
>>>>>> Srivastava" <[email-masked]>, "Arjun Hurry" <
>>>>>> [email-masked]>, "Akash Sharma" <[email-masked]>,
>>>>>> "Pritish Nandi" <[email-masked]>, "Deeksha Dadu" <
>>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>
>>>>>> *Sent: *Friday, March 20, 2020 8:08:43 AM
>>>>>> *Subject: *Re: Feedback
>>>>>>
>>>>>> Hi Arif,
>>>>>>
>>>>>> Thank you for correcting me every time and making me realize that
>>>>>> somewhere my concepts are not correct properly so that I will discuss these
>>>>>> things either with you or with my seniors to brush them up.
>>>>>>
>>>>>>  It means a lot for me. I will keep all these things and my mistakes
>>>>>> noted in my notes so that I will not REPEAT these same mistakes again.
>>>>>>
>>>>>> Regards,
>>>>>> Dimpy Chawla :)
>>>>>>
>>>>>> ------------------------------
>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>> *To: *"Farooque Khan" <[email-masked]>
>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>, "Arjun
>>>>>> Hurry" <[email-masked]>, "Akash Sharma" <
>>>>>> [email-masked]>, "Pritish Nandi" <[email-masked]>,
>>>>>> "deeksha" <[email-masked]>, "Dimpy Chawla" <
>>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>
>>>>>> *Sent: *Thursday, March 19, 2020 7:56:43 PM
>>>>>> *Subject: *Re: Feedback
>>>>>>
>>>>>> @Dimpy Chawla <[email-masked]>  Ticket #88391 How come
>>>>>> you were not able to find the customer's order processed yesterday and
>>>>>> escalate to Deb with an order from last year.
>>>>>> Please make sure to pull up the records with first and last name,
>>>>>> email, ZIP, phone separately to make sure not to miss out.
>>>>>>
>>>>>> @Dimpy Chawla <[email-masked]> EH-202003160018-499510 Saw
>>>>>> you chat with Harry. Why didn't you offer him the STS price if the customer
>>>>>> was not happy with the price since he was already enrolled
>>>>>> under auto-ship?
>>>>>>
>>>>>> @Dimpy Chawla <[email-masked]>  Ticket #88391 Please be
>>>>>> informed that we can manually refund partial amount if need be instead of
>>>>>> fully refunding it.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Tue, Mar 17, 2020 at 12:09 AM Farooque Khan <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Thanks for the feedback. And thank you for correcting it.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Farooque
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>> *To: *"Adithya Srivastava" <[email-masked]>
>>>>>>> *Cc: *"Arjun Hurry" <[email-masked]>, "Akash Sharma" <
>>>>>>> [email-masked]>, "Pritish Nandi" <[email-masked]>,
>>>>>>> "Deeksha Dadu" <[email-masked]>, "Dimpy Chawla" <
>>>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>,
>>>>>>> "Farooque Khan" <[email-masked]>
>>>>>>> *Sent: *Monday, March 16, 2020 10:39:19 PM
>>>>>>> *Subject: *Re: Feedback
>>>>>>>
>>>>>>> @Farooque Khan <[email-masked]>  Ticket #88284  Why
>>>>>>> didn't you cancel the auto-ship when the customer requested that clearly in
>>>>>>> the email, please make sure to address the concern appropriately.
>>>>>>> @Farooque Khan <[email-masked]> Ticket #88291   cancel
>>>>>>> We need to inform the customer about the remaining items in the auto-ship
>>>>>>> as the cx may not be aware of it since they were on upsell in the original
>>>>>>> order.
>>>>>>> Please inform the cx on a partial amendment in the auto-ship and
>>>>>>> informing about the other supplements still active.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Mar 16, 2020 at 6:47 AM Adithya Srivastava <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Replied.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Adithya Srivastava
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From: *"Arjun Hurry" <[email-masked]>
>>>>>>>> *To: *"Akash Sharma" <[email-masked]>
>>>>>>>> *Cc: *"Phaedrus Arif" <[email-masked]>, "Pritish Nandi" <
>>>>>>>> [email-masked]>, "Adithya Srivastava" <
>>>>>>>> [email-masked]>, "Deeksha Dadu" <
>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>,
>>>>>>>> "Farooque Khan" <[email-masked]>
>>>>>>>> *Sent: *Saturday, March 14, 2020 11:40:49 PM
>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>
>>>>>>>> @Adithya, please respond to Sam's email on EH-202003140818-166168.
>>>>>>>>
>>>>>>>> Thank you,
>>>>>>>> AJ
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From: *"akash sharma" <[email-masked]>
>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>, "Adithya Srivastava"
>>>>>>>> <[email-masked]>, "Deeksha" <
>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>> [email-masked]>, "kaeiara blythe" <[email-masked]>,
>>>>>>>> "Farooque Khan" <[email-masked]>, "arjun hurry" <
>>>>>>>> [email-masked]>
>>>>>>>> *Sent: *Thursday, 12 March, 2020 13:26:16
>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>
>>>>>>>> Hi Arif,
>>>>>>>>
>>>>>>>> Thank you for the feedback. I will keep that in mind to confirm
>>>>>>>> before sending a reply.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Akash
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From: *"Pritish Nandi" <[email-masked]>
>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>> "Akash Sharma" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>> [email-masked]>, "Arjun Hurry" <[email-masked]>,
>>>>>>>> "deeksha" <[email-masked]>, "kaeiara blythe" <
>>>>>>>> [email-masked]>, "Farooque Khan" <[email-masked]>
>>>>>>>> *Sent: *Thursday, March 12, 2020 1:01:48 PM
>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>
>>>>>>>> Hi Arif,
>>>>>>>>
>>>>>>>> This is not his fault as he asked me on this. I have advised him to
>>>>>>>> double check the shipping address just in case. Thank you.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Pritish
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>> "Akash Sharma" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>> [email-masked]>, "Arjun Hurry" <[email-masked]>,
>>>>>>>> "deeksha" <[email-masked]>, "kaeiara blythe" <
>>>>>>>> [email-masked]>, "Farooque Khan" <[email-masked]>
>>>>>>>> *Sent: *Wednesday, March 11, 2020 11:42:47 PM
>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>
>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>> #88044  We do not ask the customer to verify shipping address in
>>>>>>>> case a wrong product has been sent, you could have simply escalated this to
>>>>>>>> Deb to ship the correct product.
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Mar 11, 2020 at 8:37 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Dimpy Chawla <[email-masked]> Ticket #88060  Did you
>>>>>>>>> even take the time to read the query? We don't need to escalate such
>>>>>>>>> tickets to Deb, you could have simply checked and informed the customer.
>>>>>>>>> Please read the query first before escalating it.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Mar 11, 2020 at 7:33 PM Pritish Nandi <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Akash,
>>>>>>>>>>
>>>>>>>>>> Can you make sure you are doing things right first time? This is
>>>>>>>>>> the second mistake in last 2-3 days. Please review everything with senior
>>>>>>>>>> in shift before you send a final reply to customer. The customer received
>>>>>>>>>> CL instead of AV which is a mistake from our end and we asked him to return
>>>>>>>>>> the bottle. If it would been a high quantity then possibly we could have
>>>>>>>>>> escalated to Deb to make the decesion. However, here it was only 1 bottle
>>>>>>>>>> and we could have asked the customer to keep the bottle as a token of
>>>>>>>>>> apology.
>>>>>>>>>>
>>>>>>>>>> Also, we should have taken the correct shipping address and then
>>>>>>>>>> escalated to Deb to reship the correct product asap. Now the customer has
>>>>>>>>>> written to Dr. Sam which is not very good. Please be more careful and get
>>>>>>>>>> everything reviewed by us.
>>>>>>>>>>
>>>>>>>>>> @Dimpy - Please make sure that you do a little more research
>>>>>>>>>> before replying to customer as this would help sending the right response.
>>>>>>>>>> I know the notes were not correct however, this would help.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Pritish
>>>>>>>>>> ------------------------------
>>>>>>>>>> *From: *"Adithya Srivastava" <[email-masked]>
>>>>>>>>>> *To: *"Akash Sharma" <[email-masked]>, "Dimpy Chawla"
>>>>>>>>>> <[email-masked]>
>>>>>>>>>> *Cc: *"Phaedrus Arif" <[email-masked]>, "Arjun Hurry" <
>>>>>>>>>> [email-masked]>, "Pritish Nandi" <[email-masked]>,
>>>>>>>>>> "deeksha" <[email-masked]>, "kaeiara blythe" <
>>>>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Sent: *Wednesday, March 11, 2020 7:16:22 PM
>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>
>>>>>>>>>> @Akash Sharma <[email-masked]> Ticket: 88044 -
>>>>>>>>>>
>>>>>>>>>> Notes mentioned in UC weren't clear also. @Dimpy Chawla
>>>>>>>>>> <[email-masked]> There were no UC notes regarding
>>>>>>>>>> your reply to the customer. You can simply ask him to confirm the shipping
>>>>>>>>>> address for the shipment of AV and escalate this to Deb.
>>>>>>>>>>
>>>>>>>>>> *@Team: Please be careful about the email and tickets.*
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>
>>>>>>>>>> ------------------------------
>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>> *To: *"Akash Sharma" <[email-masked]>
>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>> "Arjun Hurry" <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>> [email-masked]>, "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>> "kaeiara blythe" <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>> [email-masked]>, "Farooque Khan" <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Sent: *Tuesday, March 10, 2020 8:49:58 PM
>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>
>>>>>>>>>> @Farooque Khan <[email-masked]>  Ticket #88121 Why
>>>>>>>>>> was this escalated to Deb? Were you not able to simply explain the charges
>>>>>>>>>> and the exchange rate conversion to the customer? Please leave the notes in
>>>>>>>>>> UC as well.
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Mar 9, 2020 at 9:57 PM Akash Sharma <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Team,
>>>>>>>>>>>
>>>>>>>>>>> About the ticket number #88060. While checking his order I
>>>>>>>>>>> clicked on the wrong order from the order timeline and refunded.
>>>>>>>>>>> I apologize for the mistake and will ensure that such mistakes
>>>>>>>>>>> aren't repeated in future.
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>> Akash
>>>>>>>>>>>
>>>>>>>>>>> ------------------------------
>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>> *To: *"Arjun Hurry" <[email-masked]>
>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash sharma" <
>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>> [email-masked]>, "deeksha" <[email-masked]>,
>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>> *Sent: *Monday, March 9, 2020 9:24:04 PM
>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>
>>>>>>>>>>> @Akash Sharma <[email-masked]>  Ticket #88060  Why
>>>>>>>>>>> did you refund the incorrect order? Any explanation?
>>>>>>>>>>> @Dimpy Chawla <[email-masked]>  Ticket #88078   You
>>>>>>>>>>> did not cancel the auto-ship subscription that the customer wasn't aware
>>>>>>>>>>> of. You need to check the order history of the customer if a customer asks
>>>>>>>>>>> to cancel any order as it could be a part of the auto-ship. Please make
>>>>>>>>>>> sure not to repeat this.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>> On Fri, Mar 6, 2020 at 6:57 AM Arjun Hurry <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Dimpy - 87990 - please send a holding reply to the customer
>>>>>>>>>>>> and then escalate, thanks.
>>>>>>>>>>>>
>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>> *From: *"arjun hurry" <[email-masked]>
>>>>>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash sharma" <
>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>> [email-masked]>, "Deeksha" <[email-masked]>,
>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>> *Sent: *Thursday, 5 March, 2020 01:42:19
>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>
>>>>>>>>>>>> @Dimpy ticket 87965 - if there's a question about whether an
>>>>>>>>>>>> order was placed in error, please update the UC notes to say "DO NOT SHIP"
>>>>>>>>>>>> and either put it on hold in ShipStation or escalate it. If Sam hadn't
>>>>>>>>>>>> questioned this order, this would have shipped. Please be careful.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you,
>>>>>>>>>>>> AJ
>>>>>>>>>>>>
>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>> *To: *"arjun hurry" <[email-masked]>
>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash sharma" <
>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>> [email-masked]>, "Deeksha" <[email-masked]>,
>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>> *Sent: *Wednesday, 4 March, 2020 22:36:06
>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Kae
>>>>>>>>>>>>
>>>>>>>>>>>> Did you call or send any email after that?
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, 4 Mar, 2020, 10:35 PM Phaedrus Arif, <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Arjun
>>>>>>>>>>>>>
>>>>>>>>>>>>> It was years ago, so I don't have it saved.
>>>>>>>>>>>>> You could clarify with Deb through webmail if you need the
>>>>>>>>>>>>> confirmation.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, 4 Mar, 2020, 10:27 PM Arjun Hurry, <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Arif- Thanks, do you have a reference ticket for Deb's
>>>>>>>>>>>>>> response, or was it via email? I couldn't find it in history. -AJ
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>> *To: *"arjun hurry" <[email-masked]>
>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash sharma"
>>>>>>>>>>>>>> <[email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <[email-masked]>,
>>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>
>>>>>>>>>>>>>> *Sent: *Wednesday, 4 March, 2020 22:22:18
>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Arjun
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Deb responded to such an email a long time ago, so I informed
>>>>>>>>>>>>>> the customer and also you for future reference.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, 4 Mar, 2020, 10:20 PM Arjun Hurry, <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Arif 87954 - I know, however (as usual) the ad doesn't make
>>>>>>>>>>>>>>> that clear, and I was hoping Deb would respond. -AJ
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>> *To: *"Adithya Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>> "Farooque Khan" <[email-masked]>, "akash
>>>>>>>>>>>>>>> sharma" <[email-masked]>
>>>>>>>>>>>>>>> *Cc: *"Dimpy Chawla" <[email-masked]>, "Pritish
>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "arjun hurry" <
>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino" <
>>>>>>>>>>>>>>> [email-masked]>, "hritick diwakar" <
>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>> *Sent: *Wednesday, 4 March, 2020 21:15:51
>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Farooque Khan <[email-masked]> Ticket #87958
>>>>>>>>>>>>>>> No update in UC notes??? Did you ask the customer why is he coming back to
>>>>>>>>>>>>>>> find out about the shipment 4 months later?
>>>>>>>>>>>>>>> What sort of probing did you do?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket #87954 Any
>>>>>>>>>>>>>>> promotions or offers that run on the website is only applicable on new
>>>>>>>>>>>>>>> orders, never for the existing auto-ship subscriptions.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Farooque Khan <[email-masked]> Ticket #87949
>>>>>>>>>>>>>>> How did you successfully cancel it? It was awaiting shipment in
>>>>>>>>>>>>>>> Shipstation, if I had missed it for another hour or so, it could have been
>>>>>>>>>>>>>>> shipped out costing HFL from its pocket.
>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]> Can you please check
>>>>>>>>>>>>>>> with him and show how to cancel the order in SS and when to refund
>>>>>>>>>>>>>>> proactively so we could avoid the red flags. Thanks
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Mon, Mar 2, 2020 at 10:20 PM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Adithya
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> We don't want to leave a room of error. It may or may not
>>>>>>>>>>>>>>>> but we gotta be sure to change all the dates.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Mon, 2 Mar, 2020, 10:12 PM Adithya Srivastava, <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks for letting me know. Just to confirm - If we change
>>>>>>>>>>>>>>>>> the status to "Cancelled" and change the dates of autoship to **/**/2099
>>>>>>>>>>>>>>>>> will it still process the order as per the "Next Attempt" date?
>>>>>>>>>>>>>>>>> Please clarify.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>> *To: *"Dimpy Chawla" <[email-masked]>
>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>, "Arjun
>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>, "Adithya Srivastava" <
>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha Dadu" <
>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>> [email-masked]>, "Hritick Diwakar" <
>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>> *Sent: *Monday, March 2, 2020 10:05:32 PM
>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]>
>>>>>>>>>>>>>>>>> EH-202003010018-077249  You used 2 separate coupon codes
>>>>>>>>>>>>>>>>> and free shipping. Please try not to go beyond 15% discount if the customer
>>>>>>>>>>>>>>>>> is adamant, then add free shipping. It's okay for this time but in the
>>>>>>>>>>>>>>>>> future, avoid going beyond 15%.
>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]> EH-202003011525-055712
>>>>>>>>>>>>>>>>> You changed the name on the shipping as per the customer's request over
>>>>>>>>>>>>>>>>> chat but did not check the payment was unprocessed and the account is still
>>>>>>>>>>>>>>>>> in receivables. Please be careful to check the basics.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> Ticket
>>>>>>>>>>>>>>>>> #87830 We are not supposed to ask for the pictures on a shorted order, only
>>>>>>>>>>>>>>>>> where the bottles are damaged. Please make sure to not repeat this.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  EH-201911212127-100713
>>>>>>>>>>>>>>>>> You did not change the year in the next attempt date box where it showed to
>>>>>>>>>>>>>>>>> process the payment on 03/04/2020. Please be careful.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sat, Feb 29, 2020 at 11:11 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Dimpy
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thank you for the acknowledgement and hope you do not
>>>>>>>>>>>>>>>>>> repeat them.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Have a nice weekend.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Sat, 29 Feb, 2020, 8:22 AM Dimpy Chawla, <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thank you for letting me know my errors by giving the
>>>>>>>>>>>>>>>>>>> feedback, so that I can make things more clear in my mind for me and NOT to
>>>>>>>>>>>>>>>>>>> REPEAT these mistakes again in future.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> In regards to  EH-202002032131-000358 I faced this kind
>>>>>>>>>>>>>>>>>>> of case first time, Sorry for that Arif i have no idea about merging the
>>>>>>>>>>>>>>>>>>> AS. My perception was we can not add any product because if we will add any
>>>>>>>>>>>>>>>>>>> supplements from our end then how the charges will deduct from the
>>>>>>>>>>>>>>>>>>> customer's  account and frankly speaking I haven't noticed that he has a
>>>>>>>>>>>>>>>>>>> auto ship for BPO as well.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> In regards to this order EH-202002272011-544563 I also
>>>>>>>>>>>>>>>>>>> have mailed Jessica to cancel this order If you will search you can see
>>>>>>>>>>>>>>>>>>> there were two mails which was sent to Jess, (You can check while taking
>>>>>>>>>>>>>>>>>>> chat I mailed Jess at 10:42 still the chat was going on) Yes I admit this I
>>>>>>>>>>>>>>>>>>> have forget to raise ticket for that I am so sorry, May be in hassle I
>>>>>>>>>>>>>>>>>>> forget to create that.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> In this  EH-202002010038-377376 I am sorry I haven't
>>>>>>>>>>>>>>>>>>> cleared the next attempt date. I assure you I will not make any mistakes
>>>>>>>>>>>>>>>>>>> like this again.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> All the things and feedback which you have shared with
>>>>>>>>>>>>>>>>>>> me today, I will keep all of that in my mind and I will not repeat these
>>>>>>>>>>>>>>>>>>> mistakes again in  future and will do my job appropriately.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thank you once again for letting me know my mistakes. I
>>>>>>>>>>>>>>>>>>> will take care of these and i will not repeat this in future again. I am so
>>>>>>>>>>>>>>>>>>> sorry to bother you this much.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Dimpy :)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>> *Cc: *"Dimpy Chawla" <[email-masked]>,
>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>> Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>,
>>>>>>>>>>>>>>>>>>> "Hritick Diwakar" <[email-masked]>
>>>>>>>>>>>>>>>>>>> *Sent: *Friday, February 28, 2020 11:37:09 PM
>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]>
>>>>>>>>>>>>>>>>>>> EH-202002272011-544563  I see you emailed Jessica on this one but please
>>>>>>>>>>>>>>>>>>> add that to UC notes as well.
>>>>>>>>>>>>>>>>>>> I couldn't find your cancellation request in Gmail, so I
>>>>>>>>>>>>>>>>>>> emailed Jessica. You also need to open a ticket in zendesk so we could
>>>>>>>>>>>>>>>>>>> refund accordingly.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Fri, Feb 28, 2020 at 8:37 PM Pritish Nandi <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Dimpy,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> What is happening here? So many basic checks missed. If
>>>>>>>>>>>>>>>>>>>> you are not sure and have doubts then you would need to ask rather then
>>>>>>>>>>>>>>>>>>>> doing an incomplete job. Please reach out to me so that I can show you
>>>>>>>>>>>>>>>>>>>> exactly what Arif means and how it needs to be done. But in future this
>>>>>>>>>>>>>>>>>>>> cannot happen again.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>> *To: *"Dimpy Chawla" <[email-masked]>
>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>>> Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>> "Hritick Diwakar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, February 28, 2020 8:25:22 PM
>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>> #87803 What happened with this ticket Dimpy? Why can't
>>>>>>>>>>>>>>>>>>>> we add BPO to the existing auto-ship of this customer?
>>>>>>>>>>>>>>>>>>>> Did you check the customer already had an active
>>>>>>>>>>>>>>>>>>>> auto-ship of Blood Pressure Optimizer
>>>>>>>>>>>>>>>>>>>> EH-202002032131-000358 ?
>>>>>>>>>>>>>>>>>>>> Please explain how did you miss to check his BPO
>>>>>>>>>>>>>>>>>>>> auto-ship and who told you we cannot add a supplement to an existing
>>>>>>>>>>>>>>>>>>>> auto-ship and why does the cx need to place
>>>>>>>>>>>>>>>>>>>> a new order and pay extra for shipping?
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> EH-202002272011-544563
>>>>>>>>>>>>>>>>>>>> The cx asked to cancel and refund. You simply added a note in UC but you
>>>>>>>>>>>>>>>>>>>> were also supposed to email
>>>>>>>>>>>>>>>>>>>> Jessica immediately to cancel the shipment so we could
>>>>>>>>>>>>>>>>>>>> refund accordingly. You need to raise a ticket in zendesk as well informing
>>>>>>>>>>>>>>>>>>>> the customer and leave it open
>>>>>>>>>>>>>>>>>>>> so the order could be refunded once the shipment is
>>>>>>>>>>>>>>>>>>>> canceled.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> EH-202002010038-377376
>>>>>>>>>>>>>>>>>>>> You changed the next auto-ship date as per the customer's request, however,
>>>>>>>>>>>>>>>>>>>> you forgot to change the next attempt date which still showed as
>>>>>>>>>>>>>>>>>>>> 02/29/2020. Please be extra careful with making changes in auto-ship orders.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> ZD 85598 You
>>>>>>>>>>>>>>>>>>>> did not re-enable the auto-ship as it showed canceled since 12/09. Please
>>>>>>>>>>>>>>>>>>>> make sure to do the job appropriately.
>>>>>>>>>>>>>>>>>>>> How were you supposed to change the next auto-ship date
>>>>>>>>>>>>>>>>>>>> when the order for today did not even process and you informed the customer
>>>>>>>>>>>>>>>>>>>> you made
>>>>>>>>>>>>>>>>>>>> all the changes?
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>> #87804 We're supposed to update the UC notes of what happened when working
>>>>>>>>>>>>>>>>>>>> on an order like this. Please make sure to leave the notes in UC in the
>>>>>>>>>>>>>>>>>>>> future.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Thu, Feb 27, 2020 at 9:11 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]>
>>>>>>>>>>>>>>>>>>>>> EH-202001290014-000378  You canceled one of the
>>>>>>>>>>>>>>>>>>>>> auto-ship subscriptions and did not check the customer has another
>>>>>>>>>>>>>>>>>>>>> auto-ship for the same supplement.
>>>>>>>>>>>>>>>>>>>>> The customer was upset on the call but I pacified him.
>>>>>>>>>>>>>>>>>>>>> Please be careful in the future and check the last few orders when you
>>>>>>>>>>>>>>>>>>>>> cancel a customer's auto-ship subscription.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 25, 2020 at 3:06 PM Dimpy Chawla <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thank you so much for letting me know I will noted
>>>>>>>>>>>>>>>>>>>>>> down this thing.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>> Dimpy Chawla
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>> *To: *"Dimpy Chawla" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>>>>> Srivastava" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Hritick Diwakar" <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>> *Sent: *Tuesday, February 25, 2020 2:27:33 PM
>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>> check the offers and prices on www.hflorder.com or
>>>>>>>>>>>>>>>>>>>>>> www.4hfl.com and then quote the customers
>>>>>>>>>>>>>>>>>>>>>> accordingly.
>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> We could
>>>>>>>>>>>>>>>>>>>>>> change it to the same day if the credit card information is up to date as
>>>>>>>>>>>>>>>>>>>>>> the order will be automatically processed and sent to the shipping team
>>>>>>>>>>>>>>>>>>>>>> after midnight and typically the orders are shipped on the next business
>>>>>>>>>>>>>>>>>>>>>> day.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Tue, Feb 25, 2020 at 7:40 AM Dimpy Chawla <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hey Arif,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thank you for the feedback. At that time my thinking
>>>>>>>>>>>>>>>>>>>>>>> was, may be it will be very much hassle creating situation for the shipping
>>>>>>>>>>>>>>>>>>>>>>> team to ship the product after 1 day. That is why I said him to change the
>>>>>>>>>>>>>>>>>>>>>>> date to 02/26/2020 in this the shipping team will get ample of time to make
>>>>>>>>>>>>>>>>>>>>>>> his product ready and shipped.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> If I changed his date to 02/24/2020 than it will
>>>>>>>>>>>>>>>>>>>>>>> take one more day to ship the product it means the product will shipped out
>>>>>>>>>>>>>>>>>>>>>>> on 02/25/2020. So i thought 02/26/2020 will be the convenient day for the
>>>>>>>>>>>>>>>>>>>>>>> shipping team as well as for the customer.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> IF I made mistake in this so I will noted down my
>>>>>>>>>>>>>>>>>>>>>>> this feedback and I assure you I will not repeat this mistake again.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks once again :)
>>>>>>>>>>>>>>>>>>>>>>> Dimpy
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>> "Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Hritick Diwakar" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, February 24, 2020 8:52:18 PM
>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>> your chat with a customer on 02/21 where you replied to the customer:
>>>>>>>>>>>>>>>>>>>>>>> Harry
>>>>>>>>>>>>>>>>>>>>>>> 8:35 PM
>>>>>>>>>>>>>>>>>>>>>>> It will cost you $279.79 excluding shipping and
>>>>>>>>>>>>>>>>>>>>>>> handling charges.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> I am curious to know where did you get this from?
>>>>>>>>>>>>>>>>>>>>>>> Please let me know after checking thoroughly.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Saw your
>>>>>>>>>>>>>>>>>>>>>>> chat with a customer Robert Meinecke
>>>>>>>>>>>>>>>>>>>>>>> You replied to the customer:
>>>>>>>>>>>>>>>>>>>>>>> I am so sorry, Robert you can not make the changes
>>>>>>>>>>>>>>>>>>>>>>> till 2/25/2020 because it is not possible to ship the product as much early
>>>>>>>>>>>>>>>>>>>>>>> as you are saying.
>>>>>>>>>>>>>>>>>>>>>>> Could I ask the reason why can't we change the
>>>>>>>>>>>>>>>>>>>>>>> auto-ship date to 02/24 as per the customer's request?
>>>>>>>>>>>>>>>>>>>>>>> In this case, it's ok to change the date to 02/26
>>>>>>>>>>>>>>>>>>>>>>> since the credit card could take up to 24-48 hours to update since the
>>>>>>>>>>>>>>>>>>>>>>> customer mentioned about changing the CC info later but your reply was
>>>>>>>>>>>>>>>>>>>>>>> related to the shipping issue which is why I am asking. Please let me know.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Sat, Feb 22, 2020 at 11:32 PM Arjun Hurry <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Adithya - 87158 - Please escalate these types of
>>>>>>>>>>>>>>>>>>>>>>>> tickets to Deb asap. Customer called back and was pissed off that this
>>>>>>>>>>>>>>>>>>>>>>>> hadn't been taken care of since the 4th. Please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>> *From: *"arjun hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"phaedrusrf" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>> "Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "hritick diwakar" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 19 February, 2020 03:13:48
>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy - ticket 87312 - only international orders
>>>>>>>>>>>>>>>>>>>>>>>> take 12-21 business days on average. This is a domestic (US) order, so with
>>>>>>>>>>>>>>>>>>>>>>>> standard shipping ($6.83) it's 5-7 business days.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "hritick diwakar" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, 13 February, 2020 20:14:22
>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> They never asked to cancel the AS and just said
>>>>>>>>>>>>>>>>>>>>>>>> they would like to return. I was not sure if I should have cancelled it or
>>>>>>>>>>>>>>>>>>>>>>>> not. However, why did you give return instructions when they have more than
>>>>>>>>>>>>>>>>>>>>>>>> one bottle sent under AS membership. As per the terms HFL Optimized Club™
>>>>>>>>>>>>>>>>>>>>>>>> monthly auto ship members are not eligible for a monetary refund once your
>>>>>>>>>>>>>>>>>>>>>>>> second (and subsequent) bottle has been shipped.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> I am surely confused here. Please advise what am I
>>>>>>>>>>>>>>>>>>>>>>>> missing?
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy Chawla" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Hritick Diwakar" <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, February 13, 2020 8:08:31 PM
>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]> :  Ticket
>>>>>>>>>>>>>>>>>>>>>>>> #87425  You did not cancel the auto-ship
>>>>>>>>>>>>>>>>>>>>>>>> subscription, not sure if you forgot or missed on it. Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Feb 12, 2020 at 10:23 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> EH-202002070051-144395 You also need to cancel
>>>>>>>>>>>>>>>>>>>>>>>>> the auto-ship apart form changing the year to 2099. Please make sure to not
>>>>>>>>>>>>>>>>>>>>>>>>> miss it.
>>>>>>>>>>>>>>>>>>>>>>>>> And there was another active auto-ship of CholesLo
>>>>>>>>>>>>>>>>>>>>>>>>> which you never mentioned to the customer. Please be more attentive in the
>>>>>>>>>>>>>>>>>>>>>>>>> future when working on auto-ship subscription.
>>>>>>>>>>>>>>>>>>>>>>>>> Also, in one of the chats you shared the link with
>>>>>>>>>>>>>>>>>>>>>>>>> the customer to update the CC info which is no longer active, please use
>>>>>>>>>>>>>>>>>>>>>>>>> the link going forward:
>>>>>>>>>>>>>>>>>>>>>>>>> https://www.hflorder.com/cc/
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>> #87404 Please be informed HFL does not allow its supplements to be sold
>>>>>>>>>>>>>>>>>>>>>>>>> online by anyone else especially on amazon, eBay.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Jan 27, 2020 at 7:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #86949
>>>>>>>>>>>>>>>>>>>>>>>>>> We do not offer a 50% refund on more than 1 used bottle. Please refrain
>>>>>>>>>>>>>>>>>>>>>>>>>> from offering a 50% refund on more than 1 used bottle. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> @hritick diwakar <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>> your chat with a customer called Raji, where you suggested to check with a
>>>>>>>>>>>>>>>>>>>>>>>>>> doctor. In such cases, you could share the benefits of our concerned
>>>>>>>>>>>>>>>>>>>>>>>>>> supplement
>>>>>>>>>>>>>>>>>>>>>>>>>> and if you feel confused, then offer the customer
>>>>>>>>>>>>>>>>>>>>>>>>>> an email response to address the concern so the customer doesn't feel we
>>>>>>>>>>>>>>>>>>>>>>>>>> did not address his concern.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket #86948 do
>>>>>>>>>>>>>>>>>>>>>>>>>> It's better to check how many bottles have been used in big orders before
>>>>>>>>>>>>>>>>>>>>>>>>>> offering a 50% refund as we do not want to refund on more than 1 used
>>>>>>>>>>>>>>>>>>>>>>>>>> bottle.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Jan 21, 2020 at 7:38 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>> #86827 You didn't change the auto-ship date as promised. What's the reason
>>>>>>>>>>>>>>>>>>>>>>>>>>> today for this kind of repeated mistake? No UC notes either??
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>> #85313 This ticket was in pending status and you mentioned it has been
>>>>>>>>>>>>>>>>>>>>>>>>>>> escalated, did you escalate to Deb through webmail/gmail?
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 15, 2020 at 12:45 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please follow up on the declined orders and
>>>>>>>>>>>>>>>>>>>>>>>>>>>> update the UC notes accordingly:
>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001101117-577650
>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001120038-577265
>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001130725-566697
>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202001132345-577016
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 8, 2020 at 9:44 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>   Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #86346 Please refrain using the term "Return Label" or rather use "return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> authorization" as return label implies we are paying for the return postage
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> which is certainly not the case.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Jan 1, 2020 at 7:40 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #86256 Thanks Please be informed none of the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> supplements is totally organic, rather use "mostly organic". It's an
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> all-natural supplement but not totally organic.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Dec 23, 2019 at 9:27 PM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201812240102-322833  You reinstated the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship, however,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the credit card had to be updated since
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there was no recent order processed and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the information is wiped off when you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reinstate the subscription after a long time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You could double-check after reinstating the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship to confirm if the card # still shows up.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have emailed the customer for this one ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 86015.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85983 I just want to inform we must include the 50% refund offer in any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> case as the customer could change the mind
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on the full refund cause of the return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> postage and long wait. It helps us save as much we can.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #75302 So, here we go again with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the auto-ship still not being canceled even after informing the customer.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Do I have to keep anticipating this specific
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> repeated mistake from you so frequently?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> How would you want me to respond on this in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future in a constructive way even after pointing out many a time,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat? No UC notes...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Dec 20, 2019 at 7:44 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #85939  EH-201912170025-188216 You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> left a note about canceling the auto-ship but it has not been canceled
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> yet.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you confirm with the customer, if so,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please cancel the auto-ship subscription and let me know?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have left the ticket open for you so
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please do what's needed and close the ticket.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 19, 2019 at 8:31 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #85915  @ Dustin (Alias) Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> don't forget to inform the cx about the last order shipped or else the cx
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> could come back shouting at us after putting in the cancellation request.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Dec 18, 2019 at 8:01 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *FREE BOTTLE OFFER*
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I would just like to clarify one thing
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> about the freehfl.com, this website is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not live and we are not definite if it will ever be. If any customer comes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and asks about the "Free Bottle Offer", we need to inform them the Free
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bottle is applicable on the purchase of 2 bottles at $99.97, not any kind
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> of lucky draw. They could simply visit the website
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> freehfl.com and fill in their details
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and once the website goes live, they will be notified, that's all we need
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to inform.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please let me know if anyone has any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> doubt on this one.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 17, 2019 at 10:09 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #77691  Could you help me understand
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> why did you offer the STS price where the customer only wanted us to hold
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it off and would surely get back to reinstate the auto-ship? This is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> certainly not a wise decision. It wasn't necessary for this situation.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85836  Why didn't you inform the customer about the order that's been
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> processed on 12/17 as he will surely come backfiring at us?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You mentioned in UC notes about the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer asking to cancel auto-ship and you offered STS, which is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> definitely not the case.. What's going on here mate?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85839 & 84733 Why multiple replies??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You could have simply answered in one reply.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Dec 12, 2019 at 12:55 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #84650  EH-201911090134-111773  Why
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> did you cancel the auto-ship of BFO when the customer never even asked for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it?? She clearly mentioned about cancelling CheatMeals which I had
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancelled, so what was the need to cancel BFO?? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Dec 6, 2019 at 9:05 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201911280010-555983  This customer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on chat asked you to cancel his auto-ship and you confirmed the customer it
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was cancelled. However, I cross-checked and saw you didn't mention anything
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in the notes and didn't cancel the auto-ship either. Please give an
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explanation worth listening to. This is not appreciated...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Saw your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chat with John Sullivan and you did not respond to him when he asked where
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to go from here after not being able to place the order online and the chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was ended. What went on? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85490 We need to inform the customer about the last auto-ship order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  if it has been delivered to the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer so they cannot come
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> backfiring at us. Please make sure to inform the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  customers in the future in similar
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> situations.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Dec 3, 2019 at 10:25 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #85387  No notes in UC, how are we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> supposed to respond if you do not mention what's going on with the exchange
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instructions. Please make sure to outline the concern in UC notes to make
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it easier for the next agent to work on it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 26, 2019 at 1:05 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #85034  You shared the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> previous order of this customer to Jessica to cancel and the recent order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> has been already shipped.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you not realize the order id you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> were sharing was from the previous month?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @team: Why is no one answering to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the webmail since yesterday?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> There have been pending emails where
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customers wanted to place the order under the Black Friday Sale and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> today we cannot get them the discount.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Agents during the afternoon/evening
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shift also did not respond to many of the zendesk tickets and some of them
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> were still open without any response.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Is there a need to REMIND each one
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> individually??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PLEASE MAKE SURE NOT TO APPLY MORE
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> THAN ONE DISCOUNT CODE AT THE TIME OF PLACING AN ORDER OVER THE PHONE
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> (EXCEPTION
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> OF FREE SHIPPING IF THE ORDER IS
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> OVER 6 BOTTLES)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This will not be accepted if anyone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> is found applying more than one coupon code on any order placed over the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> phone. WE DO NOT CLUB DIFFERENT
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> DISCOUNTS ON THE SAME ORDER.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 21, 2019 at 11:04 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #84825 Are you not aware of how to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel international orders? Dr. Sam recently shared a link to a video
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explaining how to do it. Please check the webmail and go through the link
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so we do not have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>
>>>>
>>>>