Subject: Re: VIRTUAL
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Cc: lesmills <[email-masked]>
Date: Tue, 17 Mar 2020 01:57:51 -0700 (MST)

Hi Charlotte, 

I saw your conversation with Marika on this. I handled this ticket yesterday #3411 and the only reason why the classes are ending early is because they paused classed. Let me know if you still need further information on this as I would be able to get it to you asap. 

Regards, 
Pritish 

From: "Charlotte Jansen" <[email-masked]> 
To: "lesmills" <[email-masked]> 
Sent: Tuesday, March 17, 2020 5:22:38 AM 
Subject: FW: VIRTUAL 

Hi level 1, what classes last weekend failed for [ mailto:[email-masked] | 
[email-masked] ] ? They are saying it’s the longer classes that are affected, thanks 

Charlotte Jansen ​ 	| 	Customer Support B2B 
Les Mills International 	| 	[ mailto:[email-masked] | [email-masked] ] 
www.lesmills.com 
[ https://www.lesmills.com/getbodycombat ] 
[ http://www.lesmills.com/ ] 	[ https://www.facebook.com/lesmills ] 	[ https://twitter.com/lesmills ] 	[ https://www.linkedin.com/company/les-mills-international ] 	[ https://www.youtube.com/user/lesmillsgroupfitness ] 	[ https://www.instagram.com/lesmillstribe/ ] 

From: Nate Garven <[email-masked]> 
Sent: Tuesday, 17 March 2020 12:00 am 
To: Charlotte Jansen <[email-masked]> 
Subject: FW: VIRTUAL 
Importance: High 

	

	

	

Nate Garven ​ 	

| 	

Head of Market Implementation 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

tel [ tel:+44%207711%20907703 | +44 7711 907703 ] 	

| 	

[ http://www.lesmills.com/uk | www.lesmills.com/uk ] 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/LesMillsUK ] 	

[ https://www.instagram.com/lesmillsuk ] 	

[ https://www.linkedin.com/company/les-mills-uk-lmuk- ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://twitter.com/lesmills ] 

From: "Christopher Wright (Leisure service)" < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 16 March 2020 at 10:54 
To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Stephen Hall < [ mailto:[email-masked] | [email-masked] ] >, Jason Hough < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nate Garven < [ mailto:[email-masked] | [email-masked] ] >, Richie Allan < [ mailto:[email-masked] | [email-masked] ] >, Danny Vickers < [ mailto:[email-masked] | [email-masked] ] >, Darren Townsend < [ mailto:[email-masked] | [email-masked] ] >, Joanne Squires < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: VIRTUAL 

Hi Michael 

Can you provide feedback on the issue we had at the weekend? We have run some short classes and they do appear to work, these being 20 minutes to half an hour. However, the system still seems to struggle with longer classes. 

Regards 

Chris Wright 

Operations Manager 

Queen’s Park Sports Centre 

01246 345567 

From: Joanne Squires < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 14 March 2020 13:06 
To: Christopher Wright (Leisure service) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Darren Townsend < [ mailto:[email-masked] | [email-masked] ] >; Kate Wildgoose < [ mailto:[email-masked] | [email-masked] ] >; Dean Mayfield < [ mailto:[email-masked] | [email-masked] ] >; Tony Devereux < [ mailto:[email-masked] | [email-masked] ] > 
Subject: VIRTUAL 

Hi 

I set up virtual pump for 60mins (and yes I did select the right one) and it went off 15mins before the end. 

Please advise.. 

Jo 

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