Subject: Re: Virtual update (12/28)
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Wed, 11 Mar 2020 10:28:21 -0700 (MST)

Hi Deeksha, 

My apologies - I completely forgot to add Marika to the reply I sent before I left. Going forward, I will upload files to the team channel in addition to any emails. 

Thank you, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "Deeksha" <[email-masked]> 
Cc: "arjun hurry" <[email-masked]> 
Sent: Wednesday, 11 March, 2020 12:57:18 
Subject: Re: Virtual update (12/28) 

Sure, 

I will update the team once again. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Arjun Hurry" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, March 11, 2020 12:42:11 PM 
Subject: Re: Virtual update (12/28) 

Hi AJ, 

You emailed it to us but did not pass on the sheet to Marika who was the only person in the shift when you left. I did not see these emails until 11am and Charlotte kept emailing asking for the data on slack and email. She was very upset about this and rightly so. Please make sure that you always pass on the doc to the next agent available on the shift to continue working on it and send it to Charlotte as soon as it is done. We have a common team group on slack. You can share it there and specifically tell the next agent in the shift to continue working on it. Since Marika did not have the sheet, she worked on the data all over again which took time and wasted all the effort you put in already. The team communication should happen through slack seamlessly without depending on me or Pritish to coordinate this for you guys. Pleas be careful about this. 

@Pritish: could you please explain it to all the team members? Charlotte needs to get the data in time and it is essential that team members coordinate well. 

Thanks 

Regards, 
Deeksha 

From: Arjun Hurry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 11 March 2020 at 7:08 AM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, Olesia Dhas LSM < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Virtual update (12/28) 

Hi Pritish, Olesia, 

Please update the spreadsheet for the Fishers and City Market sites - I've done the rest. A lot of classes are scheduled incorrectly, and some were paused before disconnecting. There are also downloads that I couldn't find in Kibana? please check. 

Thank you 
AJ 

From: "arjun hurry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] >, "Olesia Dhas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 11 March, 2020 04:22:47 
Subject: Re: Virtual update (12/28) 

Hi Deeksha, 

Yes, I'm working on it. I should have it done before I leave, however Kae's phone doesn't seem to be working again, so she's unable to assist with HFL. Still, I'm about 30% done with the data for Charlotte. 

-AJ 

From: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "arjun hurry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] >, "Olesia Dhas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 11 March, 2020 04:11:17 
Subject: Fwd: Virtual update (12/28) 

Hi AJ, 

You saw this one, right? 

Regards, 
Deeksha 

Sent from my iPhone 

Begin forwarded message: 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Date: 11 March 2020 at 02:52:42 GMT+5:30 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: FW: Virtual update (12/28) 

BQ_BEGIN

From: Charlotte Jansen 
Sent: 11 March 2020 02:52:09 (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi 
To: lesmills 
Subject: FW: FW: Virtual update (12/28) 

Hi Support, can you please take a look at Video Player Disconnected events for the YMCA centres below and report back to me. 

Many thanks 

Charlotte 

	

	
	
	Charlotte Jansen ​ 	
	| 	Customer Support B2B 
	
	Les Mills International 	| 	[ mailto:[email-masked] | [email-masked] ] 
	
	www.lesmills.com 
	
	[ https://www.lesmills.com/getbodycombat ] 

	[ http://www.lesmills.com/ ] 	[ https://www.facebook.com/lesmills ] 	[ https://twitter.com/lesmills ] 	[ https://www.linkedin.com/company/les-mills-international ] 	[ https://www.youtube.com/user/lesmillsgroupfitness ] 	[ https://www.instagram.com/lesmillstribe/ ] 

From: Amanda Hetherington < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 11 March 2020 8:22 am 
To: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Meredith Elumba < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: FW: Virtual update (12/28) 

Hi Charlotte, 

Can you tell me if any of the Greater Indianapolis YMCAs have experienced any Virtual disconnections since the last time we connected on this on February 19? If so, are you able to share when (day/time) the centers had issues, the release numbers associated with those failures, and whether they were pre-scheduled/On Demand/admin triggered? 

Thank you, 

Amanda 

Amanda Hetherington | Customer Experience Specialist – National Accounts 

Les Mills US | [ mailto:[email-masked] | [email-masked] ] 

363 W Erie St, Suite 200 | Chicago 

[ https://www.lesmills.com/us/ihrsa/ ] 

[ http://www.lesmills.com/ | lesmills.com ] | [ https://www.facebook.com/LesMillsUS | Facebook ] | [ http://www.twitter.com/LesMillsUS | Twitter ] | [ http://instagram.com/lesmillstribe | Instagram ] | [ https://www.youtube.com/user/lesmillsgroupfitness | YouTube ] | [ https://www.linkedin.com/company/les-mills-us-page | LinkedIn ] | [ https://www.careers.lesmills.com/ | Careers ] 

From: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 19, 2020 5:33 PM 
To: Amanda Hetherington < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Daniel Hoskinson < [ mailto:[email-masked] | [email-masked] ] >; Paul Keary < [ mailto:[email-masked] | [email-masked] ] >; Sam Aldred < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: FW: Virtual update (12/28) 

Hi Amanda, 

Sure, for Athenaeum: 

Saturday 15 th Feb – SPRINT 15 scheduled at 6pm started on time and cut off 29 minutes into the class (15 secs before the end), started again and played for a few seconds then stopped at the end of the time slot. 

Ortholndy: 

Friday 14 th Feb – RPM 84 scheduled at 2pm started on time then cut off 32 minutes into the class, (the ‘no external screen’ error message appeared) it started again and played until the end of the time slot. It then appears that someone entered admin mode and ran a diagnostics test. 

Hope that helps, 

Charlotte 

	

	

	

Charlotte Jansen ​ 	

| 	

Customer Support B2B 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.lesmills.com/ | www.lesmills.com ] 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/lesmills ] 	

[ https://twitter.com/lesmills ] 	

[ https://www.linkedin.com/company/les-mills-international ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://www.instagram.com/lesmillstribe/ ] 

From: Amanda Hetherington < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 20 February 2020 3:57 am 
To: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Daniel Hoskinson < [ mailto:[email-masked] | [email-masked] ] >; Paul Keary < [ mailto:[email-masked] | [email-masked] ] >; Sam Aldred < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: FW: Virtual update (12/28) 

Thanks! Can you tell me when (day/time) Athenaeum and OrthoIndy had issues, the release numbers associated with those failures, and whether they were pre-scheduled/On Demand/admin triggered? The Fishers cycle studio is experiencing issues because they launched before the larger group and didn’t follow instructions – they don’t have an EDID, for example. They are currently working with Tech Electronics, their AV provider, to figure out whether their budget will allow for an upgrade. Hopefully they will move forward with the upgrade soon! 

Amanda Hetherington | Customer Experience Specialist – National Accounts 

Les Mills US | [ mailto:[email-masked] | [email-masked] ] 

363 W Erie St, Suite 200 | Chicago 

[ https://contact.lesmills.com/us-bodycombat/ ] 

[ http://www.lesmills.com/ | lesmills.com ] | [ https://www.facebook.com/LesMillsUS | Facebook ] | [ http://www.twitter.com/LesMillsUS | Twitter ] | [ http://instagram.com/lesmillstribe | Instagram ] | [ https://www.youtube.com/user/lesmillsgroupfitness | YouTube ] | [ https://www.linkedin.com/company/les-mills-us-page | LinkedIn ] | [ https://www.careers.lesmills.com/ | Careers ] 

From: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 18, 2020 7:22 PM 
To: Amanda Hetherington < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Daniel Hoskinson < [ mailto:[email-masked] | [email-masked] ] >; Paul Keary < [ mailto:[email-masked] | [email-masked] ] >; Sam Aldred < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: FW: Virtual update (12/28) 

Hi Amanda, 

According to what we can see the Fishers cycle studio has had 7 classes fail due to AV issues in the last 2 weeks, so this probably warrants investigation. The issues have settled down since January but are still pretty consistent, as you can see in the light blue parts of the graph below. 

The other sites look good, Athenaeum had a failure with one cycle class and Ortholndy also had a failure with a cycle class. It’s possible this was due to testing or deliberate intervention, so probably not worth raising. 

I hope this helps. 

Kind regards 

Charlotte 

	

	

	

Charlotte Jansen ​ 	

| 	

Customer Support B2B 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.lesmills.com/ | www.lesmills.com ] 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/lesmills ] 	

[ https://twitter.com/lesmills ] 	

[ https://www.linkedin.com/company/les-mills-international ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://www.instagram.com/lesmillstribe/ ] 

From: Amanda Hetherington < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 19 February 2020 3:18 am 
To: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Daniel Hoskinson < [ mailto:[email-masked] | [email-masked] ] >; Paul Keary < [ mailto:[email-masked] | [email-masked] ] >; Sam Aldred < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: FW: Virtual update (12/28) 

Yes, that would be great – thank you! 

Amanda Hetherington | Customer Experience Specialist – National Accounts 

Les Mills US | [ mailto:[email-masked] | [email-masked] ] 

363 W Erie St, Suite 200 | Chicago 

Tel +1 630 828 5949 x413 

[ https://contact.lesmills.com/us-bodycombat/ ] 

[ http://www.lesmills.com/ | lesmills.com ] | [ https://www.facebook.com/LesMillsUS | Facebook ] | [ http://www.twitter.com/LesMillsUS | Twitter ] | [ http://instagram.com/lesmillstribe | Instagram ] | [ https://www.youtube.com/user/lesmillsgroupfitness | YouTube ] | [ https://www.linkedin.com/company/les-mills-us-page | LinkedIn ] | [ https://www.careers.lesmills.com/ | Careers ] 

From: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 6:41 PM 
To: Amanda Hetherington < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Daniel Hoskinson < [ mailto:[email-masked] | [email-masked] ] >; Paul Keary < [ mailto:[email-masked] | [email-masked] ] >; Sam Aldred < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: FW: Virtual update (12/28) 

Hi Amanda, 

Sorry for the delay. From a support perspective we can keep an eye on the accounts and let you know if we see anything of concern but a regular report is best handled via a different tool which doesn’t rely on events. 

Support can check the accounts for AV related disconnects in the last 2 weeks if you like? From there, you can decide whether it warrants flagging with the sites directly? 

I hope this helps. 

Charlotte 

	

	

	

Charlotte Jansen ​ 	

| 	

Customer Support B2B 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.lesmills.com/ | www.lesmills.com ] 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/lesmills ] 	

[ https://twitter.com/lesmills ] 	

[ https://www.linkedin.com/company/les-mills-international ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://www.instagram.com/lesmillstribe/ ] 

From: Amanda Hetherington < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 7 February 2020 11:03 am 
To: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Daniel Hoskinson < [ mailto:[email-masked] | [email-masked] ] >; Paul Keary < [ mailto:[email-masked] | [email-masked] ] >; Sam Aldred < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: FW: Virtual update (12/28) 

Hi Charlotte and Sam, 

Checking in to see if you’ve come up with any alternate ideas for ongoing reporting for the YMCAs of Greater Indianapolis. Much appreciated! 

Thank you, 

Amanda 

Amanda Hetherington | Customer Experience Specialist – National Accounts 

Les Mills US | [ mailto:[email-masked] | [email-masked] ] 

363 W Erie St, Suite 200 | Chicago 

[ https://contact.lesmills.com/us-bodycombat/ ] 

[ http://www.lesmills.com/ | lesmills.com ] | [ https://www.facebook.com/LesMillsUS | Facebook ] | [ http://www.twitter.com/LesMillsUS | Twitter ] | [ http://instagram.com/lesmillstribe | Instagram ] | [ https://www.youtube.com/user/lesmillsgroupfitness | YouTube ] | [ https://www.linkedin.com/company/les-mills-us-page | LinkedIn ] | [ https://www.careers.lesmills.com/ | Careers ] 

From: Amanda Hetherington 
Sent: Wednesday, January 29, 2020 7:57 AM 
To: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Daniel Hoskinson < [ mailto:[email-masked] | [email-masked] ] >; Paul Keary < [ mailto:[email-masked] | [email-masked] ] >; Sam Aldred < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: FW: Virtual update (12/28) 

Thanks so much for this info, Charlotte! I’ve let the partner know that the daily reports will stop on Friday, but that you’re exploring other options while we wait for an alternative tool. I appreciate it! 

Amanda Hetherington | Customer Experience Specialist – National Accounts 

Les Mills US | [ mailto:[email-masked] | [email-masked] ] 

363 W Erie St, Suite 200 | Chicago 

[ https://contact.lesmills.com/us-bodycombat/ ] 

[ http://www.lesmills.com/ | lesmills.com ] | [ https://www.facebook.com/LesMillsUS | Facebook ] | [ http://www.twitter.com/LesMillsUS | Twitter ] | [ http://instagram.com/lesmillstribe | Instagram ] | [ https://www.youtube.com/user/lesmillsgroupfitness | YouTube ] | [ https://www.linkedin.com/company/les-mills-us-page | LinkedIn ] | [ https://www.careers.lesmills.com/ | Careers ] 

From: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 28, 2020 10:02 PM 
To: Amanda Hetherington < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Daniel Hoskinson < [ mailto:[email-masked] | [email-masked] ] >; Paul Keary < [ mailto:[email-masked] | [email-masked] ] >; Sam Aldred < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: FW: Virtual update (12/28) 

Hi Amanda, 

I had a quick chat with the product owner (Paul Keary) around the reports. Kibana is a low level support tool that is event based. It really isn’t the correct tool for this type of reporting. Currently the report is being manually collated which is time consuming and leaves quite a bit of room for error. The Product team need to investigate an alternative customer reporting tool that is accessible at a club level for this type of reporting. 

Going forward, it would be great to have a reoccurring catch up with you and the product team. Paul is on leave for 3 weeks, so we would need to schedule the first one for early March if that suits. 

In the meantime I’ll chat to Sam Aldred to see if there are any other options for the YMCA. 

I’ll get back to you shortly. 

Thanks 

Charlotte 

	

	

	

Charlotte Jansen ​ 	

| 	

Customer Support B2B 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.lesmills.com/ | www.lesmills.com ] 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/lesmills ] 	

[ https://twitter.com/lesmills ] 	

[ https://www.linkedin.com/company/les-mills-international ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://www.instagram.com/lesmillstribe/ ] 

From: Amanda Hetherington < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 28 January 2020 4:52 am 
To: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Daniel Hoskinson < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: FW: Virtual update (12/28) 

Hi Charlotte, 

I wanted to touch base with you about the YMCA of Greater Indianapolis. First off, thank you for making an exception and having the team send out this daily report until the end of the month. Our association contact is so grateful to have it, as it’s allowed her to catch errors that staff & members are making (ie. pausing, not running enough classes, refusing to upgrade technology to fix glitches). Even with the new app update, she’d have no way to get this info moving forward, as she can’t expect her Directors to take photos of the Playback screen and send it to her daily. 

She is begging me for a weekly (or even monthly) report along these lines so she doesn’t lose all insight on how the systems are running. Her goal is to optimize the member experience to drive usage of the Virtual classes, and I could see us potentially using them for a case study (she’s already getting 9-10 people in some classes). Is there any way I could request ad hoc weekly or monthly reports for this partner moving forward? I told her I would ask. I appreciate the consideration! 

Thank you, 

Amanda 

Amanda Hetherington | Customer Experience Specialist – National Accounts 

Les Mills US | [ mailto:[email-masked] | [email-masked] ] 

363 W Erie St, Suite 200 | Chicago 

[ https://contact.lesmills.com/us-bodycombat/ ] 

[ http://www.lesmills.com/ | lesmills.com ] | [ https://www.facebook.com/LesMillsUS | Facebook ] | [ http://www.twitter.com/LesMillsUS | Twitter ] | [ http://instagram.com/lesmillstribe | Instagram ] | [ https://www.youtube.com/user/lesmillsgroupfitness | YouTube ] | [ https://www.linkedin.com/company/les-mills-us-page | LinkedIn ] | [ https://www.careers.lesmills.com/ | Careers ] 

From: Les Mills International < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 26, 2020 8:53 PM 
To: [ mailto:[email-masked] | [email-masked] ] 
Cc: Amanda Hetherington < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; Kim Walker < [ mailto:[email-masked] | [email-masked] ] >; Nate Garven < [ mailto:[email-masked] | [email-masked] ] >; Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] >; Brian Clapper < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: Re: FW: Virtual update (12/28) 

Hi All, 

Here are the playback issues for the YMCA sites for Jan 25th 2020: 

	

Site 	

Studio Name 	

Date 	

Classes Scheduled 	

OD Hours Scheduled 	

Scheduled Classes Started 	

OD/Admin Mode classes Started 	

Total Classes Played 	

Program 	

Release 	

Start Time 	

AV Disconnections/Pause 	

AV Disconnections 	

Time Occured 

Benjamin Harrison 	

Wellness Studio 	

Jan-25 (Sat) 	

2 	

285 mins 	

2 	

3 	

5 	

BARRE 	

3 	

6.17 PM 	

1 	

Pause 	

6.17 PM 

Benjamin Harrison 	

Cycle Studio 	

Jan-25 (Sat) 	

9 	

0 mins 	

9 	

0 	

9 	

- 	

- 	

- 	

- 	

No Issues 	

- 

Baxter 	

MRA 	

Jan-25 (Sat) 	

6 	

180 mins 	

6 	

3 	

9 	

SH'BAM 	

34 	

3.29 PM 	

1 	

Pause 	

3.37 PM 

Baxter 	

Cycle Studio 	

Jan-25 (Sat) 	

7 	

150 mins 	

7 	

3 	

10 	

- 	

- 	

- 	

- 	

No Issues 	

- 

Irsay 	

Cycle 	

Jan-25 (Sat) 	

3 	

0 mins 	

3 	

1 	

4 	

RPM 	

81 	

12.00 PM 	

6 	

Pause 	

12.01 PM, 12.02 PM, 12.03 PM, 12.05 PM, 12.07 PM, 12.07 PM 

Irsay 	

Group Ex 2 	

Jan-25 (Sat) 	

8 	

0 mins 	

8 	

0 	

8 	

- 	

- 	

- 	

- 	

No Issues 	

- 

OrthoIndy 	

Studio A 	

Jan-25 (Sat) 	

4 	

0 mins 	

4 	

0 	

4 	

- 	

- 	

- 	

- 	

No Issues 	

- 

OrthoIndy 	

Studio B (Cycle) 	

Jan-25 (Sat) 	

3 	

0 mins 	

0 	

0 	

0 	

- 	

- 	

- 	

- 	

No Issues 	

- 

Fishers 	

Studio 2 	

Jan-25 (Sat) 	

1 	

0 mins 	

1 	

0 	

1 	

- 	

- 	

- 	

- 	

No Issues 	

- 

Fishers 	

Cycle Studio 	

Jan-25 (Sat) 	

8 	

0 mins 	

8 	

0 	

8 	

SPRINT 	

9 	

12.00 PM 	

1 	

Disconnection 	

12.28 PM 

Fishers 	

Cycle Studio 	

Jan-25 (Sat) 	

- 	

- 	

- 	

- 	

- 	

RPM 	

80 	

5.00 PM 	

1 	

Disconnection 	

5.10 PM 

Fishers 	

Cycle Studio 	

Jan-25 (Sat) 	

- 	

- 	

- 	

- 	

- 	

RPM 	

80 	

5.10 PM 	

1 	

Pause 	

5.12 PM 

HRH 	

MP1 	

Jan-25 (Sat) 	

6 	

75 mins 	

6 	

0 	

6 	

- 	

- 	

- 	

- 	

No Issues 	

- 

Athenaeum 	

Cycle Studio 	

Jan-25 (Sat) 	

8 	

0 mins 	

8 	

0 	

8 	

- 	

- 	

- 	

- 	

No Issues 	

- 

Athenaeum 	

GX Studio 	

Jan-25 (Sat) 	

6 	

0 mins 	

6 	

0 	

6 	

- 	

- 	

- 	

- 	

No Issues 	

- 

Witham 	

Studio 1 	

Jan-25 (Sat) 	

0 	

0 mins 	

0 	

5 	

5 	

BODYPUMP 	

110 (30 Mins) 	

2.54 PM 	

6 	

Pause 	

2.55 PM, 2.57 PM, 3.05 PM, 3.10 PM, 3..15 PM, 3.16 PM 

Witham 	

Studio 1 	

Jan-25 (Sat) 	

- 	

- 	

- 	

- 	

- 	

BARRE 	

8 	

4.32 PM 	

1 	

Pause 	

4.55 PM 

Ransburg 	

Aerobic Room 	

Jan-25 (Sat) 	

8 	

0 mins 	

8 	

0 	

8 	

- 	

- 	

- 	

- 	

No Issues 	

- 

Avondale 	

Studio 2 	

Jan-25 (Sat) 	

6 	

0 mins 	

6 	

0 	

6 	

- 	

- 	

- 	

- 	

No Issues 	

- 

Jordan 	

UP Studio 	

Jan-25 (Sat) 	

4 	

0 mins 	

4 	

0 	

4 	

- 	

- 	

- 	

- 	

No Issues 	

- 

Jordan 	

Cycle Studio 	

Jan-25 (Sat) 	

5 	

0 mins 	

5 	

0 	

5 	

BODYFLOW 	

86 Express Flexibility 	

3.40 PM 	

2 	

Pause 	

3.40 PM, 3.41 PM 

Regard 

Tasuku 

Customer Services 

Les Mills Virtual App 

Ticket: [ https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093 | https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093 ] 

BQ_BEGIN

On Sun, 26 Jan at 11:46 PM , Les Mills International < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi All, 

​ 

Apologies for not sending the data for Jan 24, 2020. Here is the data for all the sites. 

​ 

Site 	

Studio Name 	

Date 	

Classes Scheduled 	

OD Hours Scheduled 	

Scheduled Classes Started 	

OD/Admin Mode classes Started 	

Total Classes Played 	

Program 	

Release 	

Start Time 	

AV Disconnections 	

Time Occured 

Benjamin Harrison 	

Wellness Studio 	

Jan-24 (Fri) 	

8 	

120 min 	

8 	

0 	

8 	

- 	

- 	

- 	

No Issues 	

- 

Benjamin Harrison 	

Cycle Studio 	

Jan-24 (Fri) 	

13 	

0 	

13 	

0 	

13 	

- 	

- 	

- 	

No Issues 	

- 

Baxter 	

MRA 	

Jan-24 (Fri) 	

12 	

210 min 	

12 	

4 	

16 	

CXWORX 	

34 Ab Blast 	

2:30 pm 	

Pause 	

2:40 pm 

Baxter 	

MRA 	

Jan-24 (Fri) 						

SH'BAM 	

34 	

6:46 pm 	

Pause 	

7:29 pm 

Baxter 	

Cycle Studio 	

Jan-24 (Fri) 	

6 	

285 min 	

6 	

0 	

6 	

- 	

- 	

- 	

No Issues 	

- 

Irsay 	

Cycle 	

Jan-24 (Fri) 	

9 	

0 	

9 	

0 	

9 	

- 	

- 	

- 	

No Issues 	

- 

Irsay 	

Group Ex 2 	

Jan-24 (Fri) 	

4 	

0 	

4 	

1 	

5 	

BODYFLOW 	

82 	

11:38 am 	

Pause 	

11:40 am 

OrthoIndy 	

Studio A 	

Jan-24 (Fri) 	

5 	

0 	

5 	

0 	

5 	

- 	

- 	

- 	

No Issues 	

- 

OrthoIndy 	

Studio B (Cycle) 	

Jan-24 (Fri) 	

5 	

0 	

4 	

1 	

5 	

- 	

- 	

- 	

No Issues 	

- 

Fishers 	

Studio 2 	

Jan-24 (Fri) 	

7 	

0 	

7 	

0 	

7 	

- 	

- 	

- 	

No Issues 	

- 

Fishers 	

Cycle Studio 	

Jan-24 (Fri) 	

8 	

0 	

8 	

0 	

8 	

SPRINT 	

11 	

7:00 am 	

Disconnection 	

7:08 am 

Fishers 	

Cycle Studio 	

Jan-24 (Fri) 						

RPM 	

77 	

12:15 pm 	

Disconnection 	

12:33 pm 

Fishers 	

Cycle Studio 	

Jan-24 (Fri) 						

RPM 	

81 	

5:30 pm 	

Disconnection 	

5:50 pm 

HRH 	

MP1 	

Jan-24 (Fri) 	

4 	

190 min 	

4 	

2 	

6 	

BODYCOMBAT 	

76 (30 Mins) 	

2:34 pm 	

Pause 	

2:34 pm 

HRH 	

MP1 	

Jan-24 (Fri) 						

BODYPUMP 	

111 Arms 	

2:35 pm 	

Pause 	

2:35 pm 

Athenaeum 	

Cycle Studio 	

Jan-24 (Fri) 	

15 	

0 	

15 	

0 	

15 	

- 	

- 	

- 	

No Issues 	

- 

Athenaeum 	

GX Studio 	

Jan-24 (Fri) 	

10 	

0 	

10 	

0 	

10 	

BARRE 	

5 	

12:30 pm 	

Pause 	

12:43 pm 

Witham 	

Studio 1 	

Jan-24 (Fri) 	

1 	

0 	

1 	

5 	

6 	

CXWORX 	

35 Core 	

10:52 am 	

Pause 	

10:58 am 

Ransburg 	

Aerobic Room 	

Jan-24 (Fri) 	

6 	

225 min 	

6 	

0 	

6 	

- 	

- 	

- 	

No Issues 	

- 

Avondale 	

Studio 2 	

Jan-24 (Fri) 	

8 	

0 	

8 	

0 	

8 	

- 	

- 	

- 	

No Issues 	

- 

Jordan 	

UP Studio 	

Jan-24 (Fri) 	

9 	

0 	

9 	

0 	

9 	

- 	

- 	

- 	

No Issues 	

- 

Jordan 	

Cycle Studio 	

Jan-24 (Fri) 	

9 	

0 	

9 	

1 	

10 	

RPM 	

84 (30 Mins) 	

10:56 am 	

Pause 	

11:08 am 

​ 

Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 

Ticket: [ https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093 | https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093 ] 

BQ_BEGIN

On Sat, 25 Jan at 6:01 AM , Les Mills International < [ mailto:[email-masked] | [email-masked] ] > wrote: 

 Hi All, 

Here are the playback issues for the YMCA sites for yesterday: 

Site 	

Studio Name 	

Date 	

Classes Scheduled 	

OD Hours Scheduled 	

Scheduled Classes Started 	

OD/Admin Mode classes Started 	

Total Classes Played 	

Program 	

Release 	

Start Time 	

AV Disconnections 	

Time Occured 

Benjamin Harrison 	

Wellness Studio 	

Jan-23 (Wed) 	

7 	

45min 	

7 	

0 	

7 	

- 	

- 	

- 	

No Issues 	

- 

Benjamin Harrison 	

Cycle Studio 	

Jan-23 (Wed) 	

14 	

0 	

14 	

0 	

14 	

- 	

- 	

- 	

No Issues 	

- 

Baxter 	

MRA 	

Jan-23 (Wed) 	

8 	

195min 	

8 	

3 	

11 	

- 	

- 	

- 	

No Issues 	

- 

Baxter 	

Cycle Studio 	

Jan-23 (Wed) 	

11 	

240min 	

11 	

0 	

11 	

- 	

- 	

- 	

No Issues 	

- 

Irsay 	

Cycle 	

Jan-23 (Wed) 	

6 	

0 	

6 	

0 	

6 	

- 	

- 	

- 	

No Issues 	

- 

Irsay 	

Group Ex 2 	

Jan-23 (Wed) 	

8 	

75min 	

8 	

3 	

11 	

BODYCOMBAT 	

74 (30 Mins) 	

12:29 pm 	

Pause 	

12:29 pm 

Irsay 	

Group Ex 2 	

Jan-23 (Wed) 						

CXWORX 	

32 	

12:30 pm 	

Pause 	

12:30 pm 

Irsay 	

Group Ex 2 	

Jan-23 (Wed) 						

BODYFLOW 	

85 (45 Mins) 	

3:00 pm 	

Pause 	

3:05 pm 

OrthoIndy 	

Studio A 	

Jan-23 (Wed) 	

5 	

0 	

5 	

1 	

6 	

- 	

- 	

- 	

No Issues 	

- 

OrthoIndy 	

Studio B (Cycle) 	

Jan-23 (Wed) 	

4 	

0 	

4 	

2 	

6 	

- 	

- 	

- 	

No Issues 	

- 

Fishers 	

Studio 2 	

Jan-23 (Wed) 	

8 	

0 	

8 	

0 	

8 	

- 	

- 	

- 	

No Issues 	

- 

Fishers 	

Cycle Studio 	

Jan-23 (Wed) 	

9 	

0 	

9 	

0 	

9 	

RPM 	

78 	

6:30 am 	

Disconnection 	

6:55 am 

Fishers 	

Cycle Studio 	

Jan-23 (Wed) 						

SPRINT 	

10 	

11:30 am 	

Disconnection 	

11:46 am 

HRH 	

MP1 	

Jan-23 (Wed) 	

2 	

80 min 	

2 	

1 	

3 	

BODYFLOW 	

86 Express Flexibility 	

3:33 pm 	

Pause 	

3:33 pm 

Athenaeum 	

Cycle Studio 	

Jan-23 (Wed) 	

9 	

0 	

9 	

0 	

9 	

- 	

- 	

- 	

No Issues 	

- 

Athenaeum 	

GX Studio 	

Jan-23 (Wed) 	

10 	

0 	

10 	

0 	

10 	

- 	

- 	

- 	

No Issues 	

- 

Witham 	

Studio 1 	

Jan-23 (Wed) 	

3 	

0 	

3 	

0 	

3 	

- 	

- 	

- 	

No Issues 	

- 

Ransburg 	

Aerobic Room 	

Jan-23 (Wed) 	

8 	

90min 	

8 	

1 	

9 	

- 	

- 	

- 	

No Issues 	

- 

Avondale 	

Studio 2 	

Jan-23 (Wed) 	

10 	

0 	

10 	

0 	

10 	

BODYCOMBAT 	

80 (30 Mins) 	

6:45 am 	

Pause 	

6:49 am 

Jordan 	

UP Studio 	

Jan-23 (Wed) 	

9 	

0 	

9 	

1 	

10 	

CXWORX 	

36 Core 	

10:21 am 	

Pause 	

10:22 am 

Jordan 	

Cycle Studio 	

Jan-23 (Wed) 	

10 	

0 	

9 	

0 	

9 	

- 	

- 	

- 	

No Issues 	

- 

Thank you, 

AJ 
Customer Services 
Les Mills Virtual App 

Ticket: [ https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093 | https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093 ] 

BQ_BEGIN

On Fri, 24 Jan at 6:45 AM , Les Mills International < [ mailto:[email-masked] | [email-masked] ] > wrote: 

 Hi All, 

Here are the playback issues for the YMCA sites for yesterday: 

Site 	

Studio Name 	

Date 	

Classes Scheduled 	

OD Hours Scheduled 	

Scheduled Classes Started 	

OD/Admin Mode classes Started 	

Total Classes Played 	

Program 	

Release 	

Start Time 	

AV Disconnections/Pause 	

Pause Events/Disconnection 	

Time Occured 

Benjamin Harrison 	

Wellness Studio 	

Jan-22 (Wed) 	

8 	

45 min 	

8 	

0 	

8 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Benjamin Harrison 	

Cycle Studio 	

Jan-22 (Wed) 	

14 	

0 	

14 	

0 	

14 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Baxter 	

MRA 	

Jan-22 (Wed) 	

12 	

165 min 	

12 	

3 	

15 	

Grit 	

25 Strength 	

1:15 pm 	

Pause 	

1 	

1:39 pm 

Baxter 	

Cycle Studio 	

Jan-22 (Wed) 	

8 	

240 min 	

8 	

0 	

8 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Irsay 	

Cycle 	

Jan-22 (Wed) 	

8 	

0 	

8 	

3 	

11 	

RPM 	

77 	

9:00 am 	

Pause 	

1 	

9:05 am 

Irsay 	

Cycle 	

Jan-22 (Wed) 						

SPRINT 	

17 	

9:06 am 	

Pause 	

3 	

9:09 am, 9:13 am, 9:30 am 

Irsay 	

Group Ex 2 	

Jan-22 (Wed) 	

9 	

0 	

9 	

8 	

17 	

CXWORX 	

36 	

10:22 am 	

Pause 	

1 	

10:23 am 

Irsay 	

Group Ex 2 	

Jan-22 (Wed) 						

SH'BAM 	

32 	

10:55 am 	

Pause 	

1 	

10:58 am 

Irsay 	

Group Ex 2 	

Jan-22 (Wed) 						

BODYFLOW 	

86 Flexibility 	

3:35 pm 	

Pause 	

1 	

3:36 pm 

OrthoIndy 	

Studio A 	

Jan-22 (Wed) 	

5 	

0 	

5 	

4 	

9 	

BARRE 	

8 	

8:59 am 	

Pause 	

1 	

9:04 am 

OrthoIndy 	

Studio A 	

Jan-22 (Wed) 						

BODYPUMP 	

105 (45 min) 	

5:46 pm 	

Pause 	

1 	

5:46 pm 

OrthoIndy 	

Studio B (Cycle) 	

Jan-22 (Wed) 	

5 	

0 	

5 	

1 	

6 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Fishers 	

Cycle Studio 	

Jan-22 (Wed) 	

10 	

0 	

5 	

1 	

6 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Fishers 	

Studio 2 	

Jan-22 (Wed) 	

6 	

0 	

6 	

0 	

6 	

- 	

- 	

- 	

No Issues 	

- 	

- 

HRH 	

MP1 	

Jan-22 (Wed) 	

5 	

45 min 	

4 	

0 	

4 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Athenaeum 	

Cycle Studio 	

Jan-22 (Wed) 	

12 	

0 	

12 	

0 	

12 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Athenaeum 	

GX Studio 	

Jan-22 (Wed) 	

9 	

0 	

8 	

0 	

8 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Witham 	

Studio 1 	

Jan-22 (Wed) 	

5 	

0 	

3 	

2 	

5 	

BODYFLOW 	

86 Yoga(20 min) 	

8:21 pm 	

Pause 	

1 	

20:23 

Ransburg 	

Aerobic Room 	

Jan-22 (Wed) 	

3 	

110 min 	

3 	

3 	

6 	

Grit 	

23 Cardio 	

11:35 am 	

Pause 	

1 	

11:54 pm 

Avondale 	

Studio 2 	

Jan-22 (Wed) 	

10 	

0 	

10 	

0 	

10 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Jordan 	

Cycle 	

Jan-22 (Wed) 	

11 	

0 	

11 	

0 	

11 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Jordan 	

UP Studio 	

Jan-22 (Wed) 	

9 	

0 	

8 	

0 	

8 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Thank you, 

AJ 
Customer Services 
Les Mills Virtual App 

Ticket: [ https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093 | https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093 ] 

BQ_BEGIN

On Thu, 23 Jan at 6:00 AM , Les Mills International < [ mailto:[email-masked] | [email-masked] ] > wrote: 

 Hi All, 

Here are the playback issues for the YMCA sites for yesterday: 

Site 	

Studio Name 	

Date 	

Classes Scheduled 	

OD Hours Scheduled 	

Scheduled Classes Started 	

OD/Admin Mode classes Started 	

Total Classes Played 	

Program 	

Release 	

Start Time 	

AV Disconnections/Pause 	

Pause Events/Disconnection 	

Time Occured 

Benjamin Harrison 	

Wellness Studio 	

Jan-21 (Tue) 	

7 	

45 min 	

7 	

0 	

7 	

- 	

- 	

- 	

No Issues 	

2 	

- 

Benjamin Harrison 	

Cycle Studio 	

Jan-21 (Tue) 	

13 	

0 	

13 	

0 	

13 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Baxter 	

MRA 	

Jan-21 (Tue) 	

10 	

195 min 	

10 	

2 	

12 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Baxter 	

Cycle Studio 	

Jan-21 (Tue) 	

9 	

150 min 	

9 	

1 	

10 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Irsay 	

Cycle 	

Jan-21 (Tue) 	

8 	

0 	

8 	

0 	

8 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Irsay 	

Group Ex 2 	

Jan-21 (Tue) 	

7 	

75 min 	

7 	

2 	

9 	

BODYPUMP 	

104 (30 min) 	

11:54 pm 	

Pause 	

2 	

11:54 pm, 12:21 pm 

Irsay 	

Group Ex 2 	

Jan-21 (Tue) 						

BODYFLOW 	

85 (45 min) 	

3:22 pm 	

Pause 	

3 	

3:22 pm, 3:23 pm, 3:23 pm 

OrthoIndy 	

Studio A 	

Jan-21 (Tue) 	

3 	

0 	

3 	

1 	

4 	

- 	

- 	

- 	

No Issues 	

- 	

- 

OrthoIndy 	

Studio B (Cycle) 	

Jan-21 (Tue) 	

4 	

0 	

4 	

0 	

4 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Fishers 	

Cycle Studio 	

Jan-21 (Tue) 	

9 	

0 	

9 	

0 	

9 	

RPM 	

77 	

6:30 am 	

Disconnection 	

2 	

6:39 am,7:15am 

Fishers 	

Cycle Studio 	

Jan-21 (Tue) 						

RPM 	

77 	

12:15 pm 	

Disconnection 	

1 	

12:41 pm 

Fishers 	

Cycle Studio 	

Jan-21 (Tue) 						

RPM 	

83 	

3:15 pm 	

Disconnection 	

9 	

3:15 pm,3:19 pm,3:19 pm,3:20 pm,3:25 pm3:26 pm,3:28 pm,3:29 pm,3:29 pm 

Fishers 	

Cycle Studio 	

Jan-21 (Tue) 						

SPRINT 	

10 	

4:30 pm 	

Disconnection 	

1 	

4:30 pm 

Fishers 	

Studio 2 	

Jan-21 (Tue) 	

6 	

0 	

6 	

0 	

6 	

- 	

- 	

- 	

No Issues 	

- 	

- 

HRH 	

MP1 	

Jan-21 (Tue) 	

3 	

0 	

3 	

0 	

3 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Athenaeum 	

Cycle Studio 	

Jan-21 (Tue) 	

11 	

0 	

8 	

0 	

8 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Athenaeum 	

GX Studio 	

Jan-21 (Tue) 	

14 	

0 	

13 	

0 	

13 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Witham 	

Studio 1 	

Jan-21 (Tue) 	

2 	

0 	

2 	

0 	

2 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Ransburg 	

Aerobic Room 	

Jan-21 (Tue) 	

7 	

110 mins 	

7 	

3 	

10 	

BODYPUMP 	

111 	

3:35 pm 	

PAUSE 	

1 	

4:02 pm 

Avondale 	

Studio 2 	

Jan-21 (Tue) 	

10 	

0 	

10 	

0 	

10 	

CXWORX 	

34 	

7:45 am 	

PAUSE 	

1 	

7:45 am 

Jordan 	

Cycle 	

Jan-21 (Tue) 	

12 	

0 	

11 	

0 	

11 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Jordan 	

UP Studio 	

Jan-21 (Tue) 	

7 	

0 	

7 	

1 	

8 	

- 	

- 	

- 	

No Issues 	

- 	

- 

Thank you, 

AJ 
Customer Services 
Les Mills Virtual App 

Ticket: [ https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093 | https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3093 ] 

BQ_END

BQ_END

BQ_END

BQ_END

3093:859387 

BQ_END