Subject: Re: Incorrect Handling of HFL Ticket #88010
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: phaedrusrf <[email-masked]>
Date: Mon, 9 Mar 2020 09:28:56 -0700 (MST)

Hi Pritish, 

You're correct - I only checked the order and removed the upsell. Should have advised that she didn't order the 7 bottles. 

Thank you, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "phaedrusrf" <[email-masked]> 
Sent: Sunday, 8 March, 2020 21:29:29 
Subject: Incorrect Handling of HFL Ticket #88010 

Hi AJ, 

This ticket was handled incorrectly as you missed to read the subject. This order should have been cancelled and customer should have been asked to place an new order. Now the customer called and was pissed off. She placed the incorrect order and now she is blaming us because we did not see the subject what she wanted. 

Regards, 
Pritish Nandi