Subject: SSBS VPN issue
From: Arjun Hurry <[email-masked]>
To: Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Fri, 6 Mar 2020 12:07:46 -0700 (MST)

Hi Ashish, 

Please review - I got a call from Carlson Carin to unlock his account (ticket 66463). This was an emergency, but the VPN was extremely slow: 

1. 9:22 (mm:ss) to connect to AD Manager 
2. 11:49 to load the search screen 
3. 17:14 to get to the 'Unlock Users' screen 
4 & 5 . 22:21 to unlock the account 
6. 24:03 to log out. 

Numbered screenshots attached. Do we need to speak to Kulaib about this? 

Thank you, 
AJ