Subject: 3379- Ticket handled incorrectly
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 5 Mar 2020 03:09:18 -0700 (MST)

Hi AJ, 

I am not sure what is challenge in understanding a simple instructions. Why are we troubleshooting for AV issue here. Charlotte has been providing feedback that we would need to know that if the customer is raising issues with playback then we would need to know the programs affected, date and time. 

The issue was raised for TRIP classes disappearing and appearing again which you have already addressed. They did not say that they are facing issues with playback. The only thing they said that this delayed the class starting due to the issue raised above. 

So we need to know if they have challenges playing classes and what is the exact issue. What program are affected and what time and date so that we can check. If they have given details then we should advise them according to the classes affected and ask further T/S questions. 

Did you speak to them? If yes, then I do not see any notes. If not then this is not correct. 

Regards, 
Pritish Nandi