Subject: Re: Urgent HFL Feedback
From: Phaedrus Arif <[email-masked]>
To: Adithya Srivastava <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Deeksha Dadu <[email-masked]>, Arjun Hurry <[email-masked]>, Hritick Diwakar <[email-masked]>, Akash Sharma <[email-masked]>, Farooque Khan <[email-masked]>, Dimpy Chawla <[email-masked]>, kaeiarablythedelfino <[email-masked]>
Date: Mon, 2 Mar 2020 22:02:52 +0530

Hi Pritish

I just saw the second response. Thanks for letting me know.

Regards

On Mon, 2 Mar, 2020, 10:01 PM Adithya Srivastava, <
[email-masked]> wrote:

> Team,
>
> Dave's signature was used mistakenly which was cleared in the notes
>
> As we can see the timestamp with just the difference of 1 minute. Hence,
> it was unintentional and was stated in the notes.
>
> Regarding the pictures, that was the mistake I can agree on! Will make
> sure the same won't be repeated again.
>
> Regards
> Adithya Srivastava
>
> ------------------------------
> *From: *"Phaedrus Arif" <[email-masked]>
> *To: *"Pritish Nandi" <[email-masked]>
> *Cc: *"Deeksha Dadu" <[email-masked]>, "Arjun Hurry" <
> [email-masked]>, "Hritick Diwakar" <[email-masked]>,
> "Akash Sharma" <[email-masked]>, "Farooque Khan" <
> [email-masked]>, "Dimpy Chawla" <[email-masked]>,
> "Adithya Srivastava" <[email-masked]>,
> "kaeiarablythedelfino" <[email-masked]>
> *Sent: *Monday, March 2, 2020 9:56:17 PM
> *Subject: *Re: Urgent HFL Feedback
>
> Hi Pritish
>
> Please take a look again what Adithya wrote on the internal comment box.
>
> Deeksha: it was Adithya who used my alias in the first response.
>
> Thanks
>
> On Mon, 2 Mar, 2020, 8:24 PM Pritish Nandi, <[email-masked]> wrote:
>
>> Apologies,
>>
>> Seems on both occasions it was done by Adithya. Dave signature was used
>> however we do see that it was sent by mistakes in notes.
>>
>> Regards,
>> Pritish
>>
>> ------------------------------
>> *From: *"Pritish Nandi" <[email-masked]>
>> *To: *"deeksha" <[email-masked]>
>> *Cc: *"Phaedrus Arif" <[email-masked]>, "Arjun Hurry" <
>> [email-masked]>, "Hritick Diwakar" <
>> [email-masked]>, "Akash Sharma" <[email-masked]>,
>> "Farooque Khan" <[email-masked]>, "Dimpy Chawla" <
>> [email-masked]>, "Adithya Srivastava" <
>> [email-masked]>, "kaeiarablythedelfino" <
>> [email-masked]>
>> *Sent: *Monday, March 2, 2020 8:16:19 PM
>> *Subject: *Re: Urgent HFL Feedback
>>
>> Hi Deeksha,
>>
>> Arif first responded asking for picture which was followed by Adithya
>> again asking for pictures.
>>
>> Regards,
>> Pritish
>>
>> ------------------------------
>> *From: *"deeksha" <[email-masked]>
>> *To: *"Pritish Nandi" <[email-masked]>
>> *Cc: *"Phaedrus Arif" <[email-masked]>, "Arjun Hurry" <
>> [email-masked]>, "Hritick Diwakar" <
>> [email-masked]>, "Akash Sharma" <[email-masked]>,
>> "Farooque Khan" <[email-masked]>, "Dimpy Chawla" <
>> [email-masked]>, "Adithya Srivastava" <
>> [email-masked]>, "kaeiarablythedelfino" <
>> [email-masked]>
>> *Sent: *Monday, March 2, 2020 12:36:02 PM
>> *Subject: *Re: Urgent HFL Feedback
>>
>> Hi Pritish,
>>
>> Who was this again?
>>
>> Regards,
>> Deeksha
>>
>> Sent from my iPhone
>>
>> On 1 Mar 2020, at 20:11, Pritish Nandi <[email-masked]> wrote:
>>
>> Hi All,
>>
>> We again got a feedback from Deb even when she requested us to stop
>> asking for pictures apart from Damaged Product received query.
>>
>> CAN WE STOP ASKING FOR PICTURES except for damaged items?
>>
>> Ticket #87826
>>
>>
>> <26066611.395000014>
>>
>> Regards,
>> Pritish
>>
>> ------------------------------
>> *From: *"Pritish Nandi" <[email-masked]>
>> *To: *"Phaedrus Arif" <[email-masked]>, "Arjun Hurry" <
>> [email-masked]>, "Hritick Diwakar" <
>> [email-masked]>, "Akash Sharma" <[email-masked]>,
>> "Farooque Khan" <[email-masked]>, "Dimpy Chawla" <
>> [email-masked]>, "Adithya Srivastava" <
>> [email-masked]>, "kaeiarablythedelfino" <
>> [email-masked]>
>> *Cc: *"deeksha" <[email-masked]>
>> *Sent: *Monday, February 24, 2020 5:53:53 PM
>> *Subject: *Urgent HFL Feedback
>>
>> Team,
>>
>> Please make sure you only ask pictures for the bottles when customer
>> reports that they were damaged. Apart from this situation we should not be
>> asking pictures. Please see email from Deb.
>>
>> The only reason we should really ask customers for pictures is if their
>> package or bottles were damaged or something like that.   Agents are
>> asking for pictures of shorted orders.  All the customer has to do is
>> remove the bottles.  Pictures are useless in these situations and are
>> very frustrating to the customer.
>>
>> Please pass this along to the team.
>>
>> Thanks,
>> Deb
>>
>>
>> Regards,
>> Pritish Nandi
>>
>>