Subject: Re: Urgent HFL Feedback
From: Phaedrus Arif <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, Arjun Hurry <[email-masked]>, Hritick Diwakar <[email-masked]>, Akash Sharma <[email-masked]>, Farooque Khan <[email-masked]>, Dimpy Chawla <[email-masked]>, Adithya Srivastava <[email-masked]>, kaeiarablythedelfino <[email-masked]>
Date: Mon, 2 Mar 2020 21:56:17 +0530

Hi Pritish

Please take a look again what Adithya wrote on the internal comment box.

Deeksha: it was Adithya who used my alias in the first response.

Thanks

On Mon, 2 Mar, 2020, 8:24 PM Pritish Nandi, <[email-masked]> wrote:

> Apologies,
>
> Seems on both occasions it was done by Adithya. Dave signature was used
> however we do see that it was sent by mistakes in notes.
>
> Regards,
> Pritish
>
> ------------------------------
> *From: *"Pritish Nandi" <[email-masked]>
> *To: *"deeksha" <[email-masked]>
> *Cc: *"Phaedrus Arif" <[email-masked]>, "Arjun Hurry" <
> [email-masked]>, "Hritick Diwakar" <[email-masked]>,
> "Akash Sharma" <[email-masked]>, "Farooque Khan" <
> [email-masked]>, "Dimpy Chawla" <[email-masked]>,
> "Adithya Srivastava" <[email-masked]>,
> "kaeiarablythedelfino" <[email-masked]>
> *Sent: *Monday, March 2, 2020 8:16:19 PM
> *Subject: *Re: Urgent HFL Feedback
>
> Hi Deeksha,
>
> Arif first responded asking for picture which was followed by Adithya
> again asking for pictures.
>
> Regards,
> Pritish
>
> ------------------------------
> *From: *"deeksha" <[email-masked]>
> *To: *"Pritish Nandi" <[email-masked]>
> *Cc: *"Phaedrus Arif" <[email-masked]>, "Arjun Hurry" <
> [email-masked]>, "Hritick Diwakar" <[email-masked]>,
> "Akash Sharma" <[email-masked]>, "Farooque Khan" <
> [email-masked]>, "Dimpy Chawla" <[email-masked]>,
> "Adithya Srivastava" <[email-masked]>,
> "kaeiarablythedelfino" <[email-masked]>
> *Sent: *Monday, March 2, 2020 12:36:02 PM
> *Subject: *Re: Urgent HFL Feedback
>
> Hi Pritish,
>
> Who was this again?
>
> Regards,
> Deeksha
>
> Sent from my iPhone
>
> On 1 Mar 2020, at 20:11, Pritish Nandi <[email-masked]> wrote:
>
> 
> Hi All,
>
> We again got a feedback from Deb even when she requested us to stop asking
> for pictures apart from Damaged Product received query.
>
> CAN WE STOP ASKING FOR PICTURES except for damaged items?
>
> Ticket #87826
>
>
> <26066611.395000014>
>
> Regards,
> Pritish
>
> ------------------------------
> *From: *"Pritish Nandi" <[email-masked]>
> *To: *"Phaedrus Arif" <[email-masked]>, "Arjun Hurry" <
> [email-masked]>, "Hritick Diwakar" <[email-masked]>,
> "Akash Sharma" <[email-masked]>, "Farooque Khan" <
> [email-masked]>, "Dimpy Chawla" <[email-masked]>,
> "Adithya Srivastava" <[email-masked]>,
> "kaeiarablythedelfino" <[email-masked]>
> *Cc: *"deeksha" <[email-masked]>
> *Sent: *Monday, February 24, 2020 5:53:53 PM
> *Subject: *Urgent HFL Feedback
>
> Team,
>
> Please make sure you only ask pictures for the bottles when customer
> reports that they were damaged. Apart from this situation we should not be
> asking pictures. Please see email from Deb.
>
> The only reason we should really ask customers for pictures is if their
> package or bottles were damaged or something like that.   Agents are
> asking for pictures of shorted orders.  All the customer has to do is
> remove the bottles.  Pictures are useless in these situations and are
> very frustrating to the customer.
>
> Please pass this along to the team.
>
> Thanks,
> Deb
>
>
> Regards,
> Pritish Nandi
>
>
>