Subject: Re: Urgent HFL Feedback
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: Phaedrus Arif <[email-masked]>, Arjun Hurry <[email-masked]>, Hritick Diwakar <[email-masked]>, Akash Sharma <[email-masked]>, Farooque Khan <[email-masked]>, Dimpy Chawla <[email-masked]>, Adithya Srivastava <[email-masked]>, kaeiarablythedelfino <[email-masked]>
Date: Mon, 2 Mar 2020 07:54:14 -0700 (MST)

Apologies, 

Seems on both occasions it was done by Adithya. Dave signature was used however we do see that it was sent by mistakes in notes. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Phaedrus Arif" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Hritick Diwakar" <[email-masked]>, "Akash Sharma" <[email-masked]>, "Farooque Khan" <[email-masked]>, "Dimpy Chawla" <[email-masked]>, "Adithya Srivastava" <[email-masked]>, "kaeiarablythedelfino" <[email-masked]> 
Sent: Monday, March 2, 2020 8:16:19 PM 
Subject: Re: Urgent HFL Feedback 

Hi Deeksha, 

Arif first responded asking for picture which was followed by Adithya again asking for pictures. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Phaedrus Arif" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Hritick Diwakar" <[email-masked]>, "Akash Sharma" <[email-masked]>, "Farooque Khan" <[email-masked]>, "Dimpy Chawla" <[email-masked]>, "Adithya Srivastava" <[email-masked]>, "kaeiarablythedelfino" <[email-masked]> 
Sent: Monday, March 2, 2020 12:36:02 PM 
Subject: Re: Urgent HFL Feedback 

Hi Pritish, 

Who was this again? 

Regards, 
Deeksha 

Sent from my iPhone 

On 1 Mar 2020, at 20:11, Pritish Nandi <[email-masked]> wrote: 

BQ_BEGIN

Hi All, 

We again got a feedback from Deb even when she requested us to stop asking for pictures apart from Damaged Product received query. 

CAN WE STOP ASKING FOR PICTURES except for damaged items? 

Ticket #87826 

<26066611.395000014> 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Phaedrus Arif" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Hritick Diwakar" <[email-masked]>, "Akash Sharma" <[email-masked]>, "Farooque Khan" <[email-masked]>, "Dimpy Chawla" <[email-masked]>, "Adithya Srivastava" <[email-masked]>, "kaeiarablythedelfino" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, February 24, 2020 5:53:53 PM 
Subject: Urgent HFL Feedback 

Team, 

Please make sure you only ask pictures for the bottles when customer reports that they were damaged. Apart from this situation we should not be asking pictures. Please see email from Deb. 

The only reason we should really ask customers for pictures is if their 
package or bottles were damaged or something like that. Agents are 
asking for pictures of shorted orders. All the customer has to do is 
remove the bottles. Pictures are useless in these situations and are 
very frustrating to the customer. 

Please pass this along to the team. 

Thanks, 
Deb 

Regards, 
Pritish Nandi 

BQ_END