Subject: Urgent HFL Feedback
From: Pritish Nandi <[email-masked]>
To: Phaedrus Arif <[email-masked]>, Arjun Hurry <[email-masked]>, Hritick Diwakar <[email-masked]>, Akash Sharma <[email-masked]>, Farooque Khan <[email-masked]>, Dimpy Chawla <[email-masked]>, Adithya Srivastava <[email-masked]>, kaeiarablythedelfino <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 24 Feb 2020 05:23:53 -0700 (MST)

Team, 

Please make sure you only ask pictures for the bottles when customer reports that they were damaged. Apart from this situation we should not be asking pictures. Please see email from Deb. 

The only reason we should really ask customers for pictures is if their 
package or bottles were damaged or something like that. Agents are 
asking for pictures of shorted orders. All the customer has to do is 
remove the bottles. Pictures are useless in these situations and are 
very frustrating to the customer. 

Please pass this along to the team. 

Thanks, 
Deb 

Regards, 
Pritish Nandi