Subject: Urgent Update - Jayway
From: Pritish Nandi <[email-masked]>
To: Akash Sharma <[email-masked]>, Nusan Dubey <[email-masked]>, Adithya Srivastava <[email-masked]>, Arjun Hurry <[email-masked]>, Phaedrus Arif <[email-masked]>, kaeiarablythedelfino <[email-masked]>, Dimpy Chawla <[email-masked]>, Hritick Diwakar <[email-masked]>, Biswajit Narzary <[email-masked]>
Cc: deeksha <[email-masked]>, ashish dabral <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 20 Feb 2020 09:00:09 -0700 (MST)

Hi All, 

Going forward please make sure you are not sending duplicate greetings on Livechat related projects. This is applicable to Jayway , Doha and Colo . This is because Livechat is already configured with pre arranged greetings as per the screenshot below. 

So please always cross check if the greeting is already sent. If yes then refrain to send another greeting which makes it robotic and the customer might close down the chat thinking he/she is speaking to robot. 

Please make sure this is not done on any of the chats. 

Regards, 
Pritish Nandi