Subject: Chat audits - Jayway+Doha+Txt+Colocation - 14/12/2020.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Tue, 15 Dec 2020 13:35:29 -0700 (MST)

Hi Team, 

PFA for the audit report, dated 14/12/2020. 

Chat audits for TxT Nation - 14/12/2020 
Transcript id - rLN7SmIGdwVVTvum1k1TT0ISNEa8baAP - Visitor was looking for SMS services, however agent replied after 6mins with No opening and unfortunately, visitor left the chat. 

Chat audits for Colocation - 14/12/2020 
Chat ID: QL8B3IS2O4 - Visitor clearly informed not interested in our services, however agent replied after 2min & instead of closing the chat probed unnecessary, therefore visitor left the chat (Unnecessary Probing + Attention to details) - Chat was taken by Nushat. 

Chat ID: QL2CX9UGVG - Visitor want Hacker n Tracking services, however agent did not shared any info about our services instead asked if visitor interested in our services, and unfortunately visitor left the chat ( Attention to details) - Chat was taken by Harsh. 

Total Chat availability for Colocation dated 14 -Dec-2020 : 23h 27min 

Total Chat availability for JayWay dated 14-Dec-2020 : 23h 16min 

Thanks & Regards