Subject: Chat audits - Jayway+Doha+Txt+Colocation - 11/12/2020 & 12/12/2020.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Arjun Hurry <[email-masked]>, nushat hashmi <[email-masked]>, harsh sharma <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Sun, 13 Dec 2020 13:58:54 -0700 (MST)

Hi Team, 

PFA for the audit report, dated 11/12/2020 & 12/12/2020. 

Total Chat availability for Colocation dated 11 -Dec-2020 : 23h 47min 
Series 	12am-1am 	3am-4am 	7am-8am 	12pm-1pm 	1pm-2pm 	2pm-3pm 	3pm-4pm 	4pm-5pm 	10pm-11pm 
Availability 	59min 51s 	59min 52s 	57min 44s 	54min 49s 	56min 15s 	59min 47s 	59min 33s 	59min 47s 	59min 55s 
Agent on shift 	Vimal + Harsh 	Vimal + Harsh 	Kae 	Kae 	Kae + Abhishek 	Kae + Abhishek 	Kae + Abhishek 	Abhishek 	Vimal + Harsh 

Total Chat availability for JayWay dated 11-Dec-2020 : 23h 50min 
Series 	7am-8am 	12pm-1pm 	4pm-5pm 
Availability 	59min 38s 	50min 8s 	59min 56s 
Agent on shift 	Kae 	Kae 	Kae 

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Total Chat availability for Colocation dated 12 -Dec-2020 : 23h 29min 
Series 	12am-1am 	1am-2am 	2am-3am 	3am-4am 	4am-5am 	5am-6am 	6am-7am 	7am-8am 	1pm-2pm 	3pm-4pm 	4pm-5pm 	10pm-11pm 
Availability 	59min 38s 	59min 47s 	59min 53s 	57min 35s 	59min 42s 	59min 32s 	59min 58s 	58min 43s 	59min 36s 	44min 52s 	55min 37s 	54min 17s 
Agent on shift 	Vimal + Harsh 	Vimal + Harsh 	Vimal + Harsh 	Vimal + Harsh 	Vimal + Harsh 	Vimal + Harsh 	Vimal + Harsh 	Kae 	Kae + Nushat 	Kae + Nushat 	Nushat 	Abhishek + Harsh 

Total Chat availability for JayWay dated 12-Dec-2020 : 23h 39min 
Series 	2am-3am 	7am-8am 	3pm-4pm 	4pm-5pm 	10pm-11pm 
Availability 	59min 12s 	59min 59s 	47min 43s 	58min 14s 	53min 48s 
Agent on shift 	Vimal + Harsh 	Kae 	Kae + Nushat 	Nushat 	Abhishek + Harsh 

Thanks & Regards