Subject: Fwd: India Enterprise warranties for resellers
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Antonio Iunco <[email-masked]>, Arjun Hurry <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "Joaquim Alfredo Sousa. Olivera" <[email-masked]>, Marika Fujita <[email-masked]>, "Mpiana Ntambwe. Josue" <[email-masked]>, "Norbert Michael . Reisenauer" <[email-masked]>, Pradeep Verma <[email-masked]>, "Pravesh Singh" <[email-masked]>, Siddhartha Kler
Date: Thu, 10 Dec 2020 23:07:17 -0700 (MST)

FYI - Enterprise only. For any Gaming product warranty, they need to contact "Sennheiser India". We have not taken over the Gaming Products in India yet. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, December 10, 2020 9:35:08 PM 
Subject: FW: India Enterprise warranties for resellers 

I forgot to add that the procedure is also in the KB: [ https://eposaudio.zendesk.com/hc/en-us/articles/360056456894-India-warranty-replacement-procedure | 
https://eposaudio.zendesk.com/hc/en-us/articles/360056456894-India-warranty-replacement-procedure ] 

The agents should get more comfortable in looking for solutions in the KB, so please also flag, if some procedures or guidelines are missing there. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
 ] 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: Heta Nyrhinen (HNYR) 
Sent: 10. december 2020 16:41 
To: Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Vamsy Maddipati (VAMM) <[email-masked]>; Pritish Nandi <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]> 
Subject: India Enterprise warranties for resellers 

Hi all, 

As you know, we have a SLTR warranty process in place in India. We usually only handle end customers’ requests, but there are 7 resellers, whose claims we will also process. 

There is no special agreement with the resellers. We troubleshoot, ask for proof of purchase and the faulty has to be returned to the Bangalore warehouse to be checked before a replacement can be sent. So it’s the same process as for end customers. 

These are the resellers: 

    1. Aditya Techno Solutions 
    2. Foresoft Technologies 
    3. Kirti Sales and Services 
    4. Rakesh Trading 
    5. Prisa Enterprises 
    6. Vectrae Infotech 
    7. Voitekk Soft Sol 

Other resellers in India will contact the distributors for replacements. 

[ mailto:[email-masked] | @Pritish Nandi ] Please inform the LSM team. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
 ] 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

​ [ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio?lang=da ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ]