Subject: Open Voicemails in TalkDesk
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Fri, 4 Dec 2020 13:03:11 -0700 (MST)

Hi Pritish, 

There were 2 open voicemails in TalkDesk. The first one, I was on a chat and Pravesh on break. Pravesh has called the customer back and resolved. 

The second one was before our shift, and no idea why it was missed and why the voicemail wasn't checked. I've assigned it to Ismael for now since it's a Netherlands customer. 

Best Regards, 
AJ