Subject: Re: SSBS audit report - 27/11/2020 & 28/11/2020.
From: Deeksha Dadu <[email-masked]>
To: Arjun LSM AJ <[email-masked]>
Cc: Vimal Tewari <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, Ashish Dabral <[email-masked]>, Abhishek Dalal <[email-masked]>, kaeiarablythedelfino <[email-masked]>
Date: Mon, 30 Nov 2020 18:17:47 +0000

Ashish, please investigate this and let me know tomorrow. We CANNOT have missed calls on SSBS at any cost

Sent from my iPhone

On 30 Nov 2020, at 22:45, Arjun Hurry <[email-masked]> wrote:

Nothing ran on my app in SSBS. Avaya Workplace IX.

________________________________
From: "Vimal Tewari" <[email-masked]>
To: "Pritish Nandi" <[email-masked]>
Cc: "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Abhishek Dalal" <[email-masked]>, "kaeiarablythedelfino" <[email-masked]>, "arjun hurry" <[email-masked]>
Sent: Monday, 30 November, 2020 22:40:18
Subject: Re: SSBS audit report - 27/11/2020 & 28/11/2020.

Hi ma'am,

According to the roaster it seems, AJ was there assigned for the shift.

________________________________
From: "Pritish Nandi" <[email-masked]>
To: "Deeksha" <[email-masked]>
Cc: "Vimal Tewari" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Abhishek Dalal" <[email-masked]>, "Kaeiara Blythe Delfino" <[email-masked]>, "Arjun Hurry" <[email-masked]>
Sent: Monday, November 30, 2020 12:33:45 PM
Subject: Re: SSBS audit report - 27/11/2020 & 28/11/2020.

Hi Deeksha,

These are not tickets but extension numbers for SSBS phone.

This was missed on Saturday. I was on off so not sure who was available in the shift.

@ Ashish - Could you please advise who was present in the shift?

Regards,
Pritish

________________________________
From: "deeksha" <[email-masked]>
To: "Vimal Tewari" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Abhishek Dalal" <[email-masked]>, "kaeiarablythedelfino" <[email-masked]>, "Arjun Hurry" <[email-masked]>
Sent: Monday, November 30, 2020 7:50:02 AM
Subject: Re: SSBS audit report - 27/11/2020 & 28/11/2020.

Hi Pritish,

Please let me know about these two tickets.

Thanks

Regards,
Deeksha

Sent from my iPhone

On 30 Nov 2020, at 07:08, Vimal Tewari <[email-masked]> wrote:

Hi Team,

PFA for SSBS audit report, dated- 27/11/2020 & 28/11/2020.

For Email: No open tickets for Live Salesman as mentioned below.
<793264.5199999679>

For Calls: 2 calls were abandon on 28th-Nov-2020, over extension 11418 for 3min each at 9:33pm & 9:43pm. Also, 2  more calls were abandon on 28th-Nov-2020, over another extension 11417 for 34sec each at 9:36pm & 9:46pm.

Thanks & Regards
<SSBS Audits- Daily report.ods>