Subject: Chat audits - Jayway+Doha+Txt+Colocation - 24/11/2020.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, Abhishek Dalal <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Arjun Hurry <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Wed, 25 Nov 2020 04:58:49 -0700 (MST)

Hi Team, 

PFA for the audit report of dated 24/11/2020. 

@Pritish, Please intervene and look into the Colocation chat, need further clarification about the info shared by agent? 

1. Which team are we suppose to assign such cases, where-in visitor is reporting abuse originating from our IP? 
2. Can we share this email [email-masked] with visitors? 

Total Chat availability for colocation: 22h 27min 
For Colocation: 	

	

Series 	4am-5am 	5am-6am 	6am-7am 	7am-8am 	2pm-3pm 	3pm-4pm 
Availability 	57min 34s 	22s 	33min 23s 	57min 11s 	59min 38s 	59min 48s 
Agent on shift 	Kae 	Kae 	Kae 	Abhishek 	Abhishek + Vimal 	Abhishek + Vimal 

Total Chat availability for JayWay: 23h 
For JayWay: 	

	

Series 	1am-2am 	4am-5am 	5am-6am 	6am-7am 	10pm-11pm 
Availability 	54min 39s 	57min 28s 	45min 3s 	27min 8s 	56min 8s 
Agent on shift 	Kae 	Kae 	Kae 	Kae 	Kae 

Thanks & Regards