Subject: Fwd: Questions for L2
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>, Antonio Iunco <[email-masked]>, Marika Fujita <[email-masked]>, "Akihiko Yamamoto, LSM" <[email-masked]>, Pravesh Singh <[email-masked]>, Ismail <[email-masked]>, siddhartha kler <[email-masked]>
Date: Sun, 15 Nov 2020 06:42:03 -0700 (MST)

Hi Team, 

Please follow this. 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]> 
Sent: Friday, November 13, 2020 9:46:47 PM 
Subject: Questions for L2 

Hi Pritish, 

L2 team thinks that would be more efficient if L1 write their question instead of pointing to the ticket nr. (in Teams group I mean) 

This will be sort of training for the rest and could be one of the questions the other agents might have. 

So instead of saying: Please check #xxx, they should ask: Customer doesn’t have sound on B-Side, … 

Of course the L2 agent would check the case if needed, 

Then L2 agent will also write the answer instead of just saying: Ticket updated. 

Thank you! 

	

Best regards, 

Sara Aknooni 
Project Manager 

Global Support and Service 

+45 4470 0124 
+45 7131 4960 

	

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