Subject: FW: Teams Cannot hear you issue
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, AJ Hurry <[email-masked]>, Ismail Lsm <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 28 Oct 2020 15:00:41 +0000

Hi team,

Please read the email from Filip.
We need to create a FAQ.
@Temistocles Valdes (TEVL)<mailto:[email-masked]> could you do that?

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Filip Trajkov (FITR) <[email-masked]>
Sent: 28. oktober 2020 15:46
To: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: FW: Teams Cannot hear you issue
Importance: High

Hello Sara and Heta,

We have noticed unexpected behavior of BTD 800 in the below scenario.
The new FW 2.15.5 will NOT fix this, so I wanted to share a type of FAQ or at least information for the team that might be useful.

For users that complain that "Teams Cannot hear you" after undocking-docking with BTD 800 we still have some work to do on the BTD 800 FW.

In the meantime the best solution we can propose to our users is the following:

  1.  Please find a USB port on the docking station/Monitor/Hub that is NOT powered when the PC is removed.
     *   Ports that are NOT recommended for BTD 800 are ports with keyboard logo or Battery logo. (Remote wake up ports, and "charging ports")

The reason for using an "unpowered" port is that when the user un-dock their PC the dongle is powered off. This means that when the PC is docked again the dongle will start from a re-boot.

In the meantime we will investigate how we can improve the user experience in a future SR.

Let me know if I can clarify the issue further.

Best regards,
Filip Trajkov
Technical Portfolio Manager
Quality and Support
+45 44 70 01 78
+45 25 35 68 84
Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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