Subject: RE: Ticket 106952
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Tue, 27 Oct 2020 06:39:53 +0000

Hi AJ,

As far as I know, this issue won’t be addressed in a firmware update. We haven’t tested the Phonak hearing aids so we can’t confirm the compatibility.

Customer confirmed that the dongle worked correctly previously, and now after reset and re-pairing it can’t be fixed?

If that is the case, we can replace the dongle.

From: Arjun Hurry <[email-masked]>
Sent: 26. oktober 2020 17:47
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Subject: Ticket 106952

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Hi Heta,

Please review 106952 - Morris says there's a BTD 800 FW update that will address the issue, but it's been delayed. Please advise on what I should tell the customer here?

Thank you,
AJ