Subject: Important - Regarding changing the requester in Zendesk
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, Arjun Hurry <[email-masked]>, Ismail Lsm <[email-masked]>, Pritish Nandi <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Yamamoto, Akihiko" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 22 Oct 2020 07:23:37 +0000

Hello everyone,

Please check the tickets linked here: https://eposaudio.zendesk.com/agent/users/407002830873/requested_tickets

In many tickets the emails have been sent to the system email address [email-masked]<mailto:[email-masked]> instead to the customers. All EPOS Manager tenant sign up notification tickets come from [email-masked]<mailto:[email-masked]> so you will have to change the requester to the customer's email address. I'm sending the guide attached once again how to do this.

This topic is extremely important, as you should remember from our GDPR trainings that the requester of the ticket always has to be accurate and we need to be aware, who we are communicating with.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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