Subject: FW: Enterprise warranty in China and India
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Arjun Hurry <[email-masked]>, Vishal Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Wed, 21 Oct 2020 05:31:01 +0000

Hello AJ,

You processed RMA in India for case #106598. Please assign all RMAs in India to me until further notice as advised below. The procedure will be confirmed soon to the whole team.

Vishal, please also note this.

From: Heta Nyrhinen (HNYR)
Sent: 30. september 2020 12:10
To: Pritish Nandi <[email-masked]>; Yuko Hughes <[email-masked]>; Ismail Lsm <[email-masked]>; Arjun Hurry <[email-masked]>; ashish <[email-masked]>; Daniele Castiglioni <[email-masked]>; [email-masked]
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: Enterprise warranty in China and India

Hello everyone,

We will start handling warranty replacements in China and India for Enterprise products from tomorrow 1st October. Gaming won't be taken over yet.

Could you please assign all warranty cases from these countries to me for now before handling them. In India we won't be following the SNOW procedure, as all faulty products need to be inspected first before replacing. I will advise you with the full procedure once we have it in place.

Thank you!

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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