Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Kaeiara Blythe Delfino <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, Vimal Tewari <[email-masked]>, Abhishek Dalal <[email-masked]>, Arjun Hurry <[email-masked]>, Dimpy Chawla <[email-masked]>
Date: Thu, 15 Oct 2020 22:01:23 +0530

@Vimal Tewari <[email-masked]> Chat with Saad: We need to inform
the customer to check the ingredients list on the website and check with
their country's customs if any ingredient is banned
as there could be certain herbs that are legal in the US but may be illegal
in the EU or elsewhere and we cannot be held accountable for it.

@Abhishek Dalal <[email-masked]> Ticket #95309 When you
reinstate an auto-ship subscription, please save the changes and go back
again to the auto-ship page to confirm if the
credit card info is reflecting or if it's wiped out. We need to inform the
customers to update CC info if the information is not available. CC info
may be wiped out
when a customer's AS subscription is deactivated for more than a month.

Thanks
Arif
Cheers to life :-)

On Wed, Oct 14, 2020 at 10:00 PM Phaedrus Arif <[email-masked]> wrote:

> @Abhishek Dalal <[email-masked]> ZD  95269  Please escalate
> such cases to Deb as there are certain orders that are being placed on a
> new website and we do not have the access of those orders, so we need to
> escalate to Deb to look into them.
>
>
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Wed, Sep 2, 2020 at 10:50 PM Kaeiara Blythe Delfino <
> [email-masked]> wrote:
>
>> for customer zelemae, she said why i am being charges for shipping. so i
>> thought she was charged already for shipping. later part only she mentioned
>> that she is about to place order.
>>
>> will take note.
>>
>> On Thu, Sep 3, 2020, 12:27 AM Phaedrus Arif <[email-masked]> wrote:
>>
>>> @Kaeiara Blythe Delfino <[email-masked]> Zelemae
>>> 11:49 PM
>>> I am ordering four different items. The total amount is over $100.00. On
>>> your site there is a free shipping for over $100. Why am I being charges
>>> for shipping?
>>>
>>> You need to read the customer's initial message first before providing
>>> irrelevant information from previous orders.
>>>
>>> @Kaeiara Blythe Delfino <[email-masked]>
>>>  - 3 chats were missed during your shift, please make sure your internet
>>> connection is working ok, also did you email these customers whose chats
>>> were missed to check on what assistance did they need?
>>>
>>> @Abhishek Dalal <[email-masked]> Ticket #93791 Please
>>> check my response for your future reference so you don't have to escalate
>>> this to Deb every time.
>>>
>>> @Kaeiara Blythe Delfino <[email-masked]>  ZD #89648 You
>>> need to specifically inform the customers we do not refund shipping and
>>> handling
>>> that you missed out in your response. Please be careful.
>>>
>>> @Kaeiara Blythe Delfino <[email-masked]>  Ticket #93758
>>> You simply needed to share the return instructions
>>> as we could pull the order using the email ID..no need to reconfirm...
>>> good job with canceling the auto-ship subscription
>>>
>>>
>>>
>>> P.S. - @Kaeiara Blythe Delfino <[email-masked]>
>>> @Abhishek Dalal <[email-masked]> @Vimal Tewari
>>> <[email-masked]>
>>> Please follow up on the old declined orders as well... There are
>>> international orders on which you need to follow up during the local
>>> business hours and I see no one followed up on this order EH-202008280346-111265
>>> since 08/28...this also includes agents logged in during morning and
>>> afternoon shifts...
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>