Subject: RE: Edit your view to see the tickets which doesn't have a Date tag
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Temistocles Valdes (TEVL)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, AJ Hurry <[email-masked]>, Ismael Zakaira <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Thu, 1 Oct 2020 11:13:32 +0000

Hi Sara,

I have all views with Due date and Next SLA.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S· Industriparken 27 · DK-2750 Ballerup · Denmark

eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: Temistocles Valdes (TEVL) <[email-masked]>
Sent: 1. oktober 2020 13:04
To: Sara Aknooni (SRAK) <[email-masked]>; Innocent Bohui (INBO) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; AJ Hurry <[email-masked]>; Ismael Zakaira <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: RE: Edit your view to see the tickets which doesn't have a Date tag

Confirmed.

Temistocles Valdes
IT Support Specialist
  [[email-masked]]
166 Main Street · Old Saybrook CT 06475 · USA
+1 860-373-8978 (cell)
[email-masked]<mailto:[email-masked]>
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fadapt-500&data=02%7C01%7Cjvdo%40eposaudio.com%7C89055d1bf852446df1dd08d865f9bfa8%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637371470628646085&sdata=Rag1QJtApsUEQsEFfhXBdpyqQnLHvK8Ql%2BtsOHlExpo%3D&reserved=0>

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From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 1, 2020 7:04 AM
To: Innocent Bohui (INBO) <[email-masked]<mailto:[email-masked]>>; Christopher Kurek (CKUR) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Morris Frost (MOFT) <[email-masked]<mailto:[email-masked]>>; Temistocles Valdes (TEVL) <[email-masked]<mailto:[email-masked]>>; AJ Hurry <[email-masked]<mailto:[email-masked]>>; Ismael Zakaira <[email-masked]<mailto:[email-masked]>>; Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Edit your view to see the tickets which doesn't have a Date tag

Hi all,

Have you done this yet?
Please confirm.
Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Sara Aknooni (SRAK)
Sent: 30. september 2020 12:50
To: Innocent Bohui (INBO) <[email-masked]<mailto:[email-masked]>>; Christopher Kurek (CKUR) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Morris Frost (MOFT) <[email-masked]<mailto:[email-masked]>>; Temistocles Valdes (TEVL) <[email-masked]<mailto:[email-masked]>>; AJ Hurry <[email-masked]<mailto:[email-masked]>>; Ismael Zakaira <[email-masked]<mailto:[email-masked]>>; Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: Edit your view to see the tickets which doesn't have a Date tag

Hi team,

As you all know, we have a bit of challenge with our SLA setting in Zendesk.
It’s already being handled by our Zendesk consultant and we expect to get it fixed asap.
Meanwhile, in order to see your tickets which don’t have a “Date tag” , please follow the steps below:

  1.  Open one of your views in Zendesk
  2.  Click “Edit”

[Graphical user interface, application  Description automatically generated]

  1.  Scroll down until you see the tab “Add column”

[Graphical user interface, application, email  Description automatically generated]

  1.  Press “Add column” and search for “Next SLA”, select it and then search for “Due Date” and select it.

  *   Please remember that you can have only 10 columns selected under”Columns”, if you don’t see the tab “Add Column” that means you need to remove 2 columns from the list in order to add other columns.

  1.  After you create the view, save it and check it several times a day, if the “Due Date” and “Next SLA” columns both are empty, that ticket doesn’t have a date tag and you need to check it.

Please implement this setting today.
Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Fproducts%2Fadapt-660-noise-cancelling-bluetooth-headset-1000200&data=02%7C01%7Cjvdo%40eposaudio.com%7C89055d1bf852446df1dd08d865f9bfa8%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637371470628676069&sdata=UOVAtoQB02LWQiz%2B%2FVZgi4hOgOmKm6ifPGfWm%2F47e%2Fk%3D&reserved=0>

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