Subject: Check customer's profile
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, AJ Hurry <[email-masked]>, Ismail Lsm <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 30 Sep 2020 07:23:19 +0000

Hi team,

It happens sometimes that there are two or even more tickets from an individual customer, and two or three of you are working in parallel on them.
An example is 104322 and 103556, from Magnetron.
Please before start working on a ticket, check if there is any other ticket from that customer.
This usually happens when a company reports an issue.
In the above tickets, two different person have reported the same issue from Magnetron.

Please pay attention to prevent it from happening in the future.
Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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