Subject: DSAT Analysis - Sep 2020
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, Ismail Lsm <[email-masked]>, "Pravesh Singh" <[email-masked]>, Yuko Hughes <[email-masked]>, Kanak Bhatt <[email-masked]>, pradeep verma <[email-masked]>, Jiaojia Chen <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 24 Sep 2020 03:46:02 -0700 (MST)

Hi All, 

I have audited the DSAT's for the team and found that 34.75% DSAT was caused due to improper handling of tickets by support. 

Ticket Assignee (Historic) 	Support 	Grand Total 
Erich Torrild 	3 	3 
Jessica Chen 	3 	3 
Shubham Paliwal 	1 	1 
Yamamoto 	1 	1 
Yuko Hughes 	1 	1 
Grand Total 	9 	9 

Further to that the main reason for DSAT is mentioned below which can be easily fixed. 

Ticket Assignee (Historic) 	Failed to callback customer 	Incomplete information 	Incorrect explaination 	Incorrect Information 	No contact 	Repeated questions 	Grand Total 
Erich Torrild 		1 	1 	1 			3 
Jessica Chen 		1 			1 	1 	3 
Shubham Paliwal 		1 					1 
Yamamoto 					1 		1 
Yuko Hughes 	1 						1 
Grand Total 	1 	3 	1 	1 	2 	1 	9 

I would want everybody to check for thier DSAT ticket and understand as per the feedback what they could have done best. People who did not receive individual feedback will be called tomorrow to provide that feedback. 

Regards, 
Pritish Nandi