Subject: Warranty - Several delivery addresses
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Pritish Nandi <[email-masked]>, Arjun Hurry <[email-masked]>, Yuko Hughes <[email-masked]>, Ismail Lsm <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Mon, 14 Sep 2020 14:00:24 +0000

Hello everyone,

If you receive a request, where the customer requests warranty replacements to be shipped to several different addresses, you need to create a new ticket for each of them. Otherwise it will be difficult to track the individual shipments and Customer Service won't process multiple requests under one reference number either.

However it is fine to order multiple products, even different articles, to be delivered to the same address.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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