Subject: RE: Balance workload
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Muhammad Ali (MUAI)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, AJ Hurry <[email-masked]>, Yuko Hughes <[email-masked]>, Ismail Lsm <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Fri, 11 Sep 2020 10:02:25 +0000

Hi team,

Please read the email again, precisely.
Not all French tickets are assigned to Innocent, they are divided between Ismael and Innocent.

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Sara Aknooni (SRAK)
Sent: 8. september 2020 12:13
To: Muhammad Ali (MUAI) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Innocent Bohui (INBO) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; AJ Hurry <[email-masked]>; Yuko Hughes <[email-masked]>; Ismail Lsm <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Balance workload

Hi,

Please balance the workload properly.
Now Matthew has 16 tickets while Ali has +60.
The Enterprise team includes:

Chris:      GER ENG- EMEA
Innocent: FRE ENG: EMEA
Ismael:     FRE ENG: EMEA
Ali:           ENG: NA
AJ:           ENG: NA
Morris:     ENG: NA
Temi:       ENG: NA
Yuko :      JP ENG: APAC
Matthew: ENG: APAC

The agent who is assigning tickets should always have an idea of who has how many tickets,
I will manage to add LSM agents to the Zendesk Quickie.

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
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