Subject: RE: Quickie-Zendesk
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, Yuko Hughes <[email-masked]>, Ismail Lsm <[email-masked]>, AJ Hurry <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Thu, 10 Sep 2020 08:52:43 +0000

Hi team,

Please don’t assign new tickets to Morris, Innocent and Ali if the ticket is not created by any of the requesters below.

  *   NA sales rep., assign to Ali or Morris
  *   France sales rep., assign to Innocent
  *   Country partners and global account in APAC, Matthew
  *   Dectel and Pebecom, Ali
  *   Triada, Innocent
  *   All other sales rep. in EU, assign to Matthew, Ali, innocent

Please divide the new tickets between Matthew, AJ, Yuko, but pay specific attention to the following tickets:
Don’t need to say that all German tickets are going to Chris, no matter who is the requester, sorry Chris!

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Sara Aknooni (SRAK)
Sent: 9. september 2020 23:41
To: Innocent Bohui (INBO) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Yuko Hughes <[email-masked]>; 'Ismail Lsm' <[email-masked]>; AJ Hurry <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Quickie-Zendesk

Hi all,

Zendesk Quickie is updated now, Morris, Temi, Yuko, Ismael and AJ are added.
Before you spread tickets between the team, please check the workload of each agent, so you could balance the volume.

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
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