Subject: Balance workload
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Muhammad Ali (MUAI)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, AJ Hurry <[email-masked]>, Yuko Hughes <[email-masked]>, Ismail Lsm <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Tue, 8 Sep 2020 10:12:34 +0000

Hi,

Please balance the workload properly.
Now Matthew has 16 tickets while Ali has +60.
The Enterprise team includes:

Chris:      GER ENG- EMEA
Innocent: FRE ENG: EMEA
Ismael:     FRE ENG: EMEA
Ali:           ENG: NA
AJ:           ENG: NA
Morris:     ENG: NA
Temi:       ENG: NA
Yuko :      JP ENG: APAC
Matthew: ENG: APAC

The agent who is assigning tickets should always have an idea of who has how many tickets,
I will manage to add LSM agents to the Zendesk Quickie.

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
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