Subject: RE: Nortel Networks M 3904
From: "Innocent Bohui (INBO)" <[email-masked]>
To: "Sara Aknooni (SRAK)" <[email-masked]>
Cc: AJ Hurry <[email-masked]>
Date: Tue, 8 Sep 2020 06:53:25 +0000

HI Sara ,

Could you please check with Ali .
I am not available today. Otherwise I can check it  tomorrow

Best regards,
Innocent Bohui
Technical Support Specialist
[email-masked]
+45 5618 0378<https://demant.sharepoint.com/sites/emailsignature/SeCom/Pages/default.aspx>
+45  25525894
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: Sara Aknooni (SRAK) <[email-masked]>
Sent: Tuesday, September 8, 2020 8:32 AM
To: Innocent Bohui (INBO) <[email-masked]>
Cc: AJ Hurry <[email-masked]>
Subject: Nortel Networks M 3904

Hi Innocent,

Could you investigate if we have this phone in the lab?
If not, is there any similar model there?
Here is the issue we need to test:
Nortel Networks M3904 doesn't work with call control from the headset since Nortel hasn't whitelisted EPOS headsets.
A proposed workaround is to press the 'headset' button on the phone first to answer the call.
However this workaround doesn't work and the customer has tested with multiple M3904 deskphones.

In fact we expect pressing the Headset button of the phone directs the call to the headset, but it doesn’t.

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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