Subject: RE: Ticket for L2 review
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Mon, 7 Sep 2020 18:38:04 +0000

Hi AJ,

I have updated all these tickets.
You need to check the Basics in all your tickets, before proceed with further troubleshooting.
There might be too many info. in a ticket, reported by a customer, but you need to always focus on the Basics to not complicate the ticket for yourself.

I have uploaded the “Test list” and “ Softphone compatibility document” in Teams group.
Please add your test cases to the Excel file, follow the format of the sheet.
Also remember to not share the “Softphone compatibility” with anyone.

Thank you!
Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Arjun Hurry <[email-masked]>
Sent: 7. september 2020 19:17
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Subject: Ticket for L2 review

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Hi Sara,

Here are the tickets for L2 review:
86216
97669
97962
99387
99867
99939
100102
100418
100761
99589

Thank you,
AJ