Subject: EPOS Ticket Audits - 6/9/2020
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sun, 6 Sep 2020 06:20:35 -0700 (MST)

Hi AJ, 

Please find below the audit feedback for your tickets you have handled. I can see one case was not escalated or nor replied? Could you please confirm the reason. 

100203 	AJ 	Correct 	NA 	NA 
100787 	AJ 	Correct 	NA 	NA 
89814 	AJ 	Correct 	NA 	NA 
88512 	AJ 	Correct 	NA 	NA 
100956 	AJ 	Incorrect 	No reply sent to customer asking if the FW update from file is done. Also no details if this was escalated. 	Should have sent a reply to the customer if the FW update from file is done as noted in the ticket. Or else should have escalated to EPOS team for FW update file. 
100261 	AJ 	Correct 	NA 	NA 
99907 	AJ 	Correct 	NA 	NA 

Regards, 
Pritish Nandi